Augustine Pang
Biographic Data
| ID | 2268912 |
|---|---|
| NAME | Augustine Pang |
| GIVEN NAMES | Augustine |
| FAMILY NAME | Pang |
| SIGNATURE | PANG A |
| AFFILIATIONS | Singapore Management University |
| ORCID | 0000-0002-2802-5010 |
| VERIFIED | Yes |
| TOTAL WORKS | 9 |
| TOTAL CITATIONS | 19 |
| AUTHOR COUNT | 9 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2012 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 3 |
Seizing the narrative in a global information war
Purpose When Russia invaded Ukraine on February 24, 2022, Ukrainian President Volodymyr Zelenskyy confronted the aggressors on the military front while galvanising Ukrainians and fighting a parallel war on the information battlefield. This study examines Zelenskyy’s communication strategy in the first 100 days of the conflict and his use of mainstream media to share the Ukrainian story globally. It also aims to provide an opportunity in modern hi…
“Chrono” crises
Purpose While most organizations prepare for single crisis events (Coombs, 2004), facing consecutive, unresolved crises is not improbable. These scenarios, which we term “chrono” crises, can be considered a subtype of sticky crises – severe, recurring and complex (Jin et al., 2024). This study has three objectives: First, to develop the concept of “chrono” crisis, second, to understand how organizations have responded and what were some of the le…
Social Media Influencers as a Crisis Risk in Strategic Communication
Social media influencers (SMIs) are increasingly employed by organizations to amplify their strategic communication efforts. Yet, little is known about the impact an SMI’s personal indiscretion has on their endorsing organizations. This article examines the factors that trigger these crises and their effects on the organizational image. Five cases – PewDiePie (U.S.), Munroe Bergdorf (UK), James Charles (U.S.), Grace Mongey (Ireland) and Sarah Bow…
Interactivity in Online Chat
In dyadic online chats with customers, agents commonly employ scripted responses and converse with several customers simultaneously in order to enhance efficiency. These techniques, however, can affect dimensions of interactivity-conversational contingency and response latency-undermining interpersonal assessments, satisfaction, and organizations' relationships with customers. This research incorporates aspects of interactivity to the social info…
Communicating in the post‐truth era
The rhetoric of then U.S. President‐elect Donald Trump and Philippines' President Rodrigo Duterte had triggered a shift in global political discourse (Greene, ). This study examines their responses on three similar crises: disrespectful remarks towards women, associations with controversial political figures, and remarks threatening geopolitical relations. Data from prestige publications, Washington Post (U.S.) and the Philippine Daily Inquirer, …
The Retransmission of Rumor and Rumor Correction Messages on Twitter
This article seeks to examine the relationships among source credibility, message plausibility, message type (rumor or rumor correction) and retransmission of tweets in a rumoring situation. From a total of 5,885 tweets related to the rumored death of the founding father of Singapore Lee Kuan Yew, 357 original tweets without an "RT" prefix were selected and analyzed using negative binomial regression analysis. The results show that source credibi…
A Comparative Study of Crisis Consultancies Between Singapore and Denmark
The aim of this article is to compare the state of crisis consultancies in Singapore and Denmark. Adapting and integrating indicators to assess professionalism, the study seeks to examine: 1) the level of expertise of public relations consultants in offering crisis management and communication consultancy to private and public organizations; 2) the level of experience of the consultants; and, 3) the value and expedience of the consultancy service…
From Management Consulting to Strategic Communication
The body of knowledge about the management consulting industry has been growing at an impressive speed in recent decades. Today, we have a detailed and empirically founded knowledge about the histo
Toward a Publics-Driven, Emotion-Based Conceptualization in Crisis Communication
To better understand not only the minds, but also the hearts of key publics, we have developed a more systemic approach to understand the responses of audiences in crisis situations. The Integrated Crisis Mapping (ICM) model is based on a publics-based, emotion-driven perspective where the publics' responses to different crises are mapped on 2 continua, the organization's engagement in the crisis and primary publics' coping strategy. This multist…
Interactivity in Online Chat
In dyadic online chats with customers, agents commonly employ scripted responses and converse with several customers simultaneously in order to enhance efficiency. These techniques, however, can affect dimensions of interactivity-conversational contingency and response latency-undermining interpersonal assessments, satisfaction, and organizations' relationships with customers. This research incorporates aspects of interactivity to the social info…
Communicating in the post‐truth era
The rhetoric of then U.S. President‐elect Donald Trump and Philippines' President Rodrigo Duterte had triggered a shift in global political discourse (Greene, ). This study examines their responses on three similar crises: disrespectful remarks towards women, associations with controversial political figures, and remarks threatening geopolitical relations. Data from prestige publications, Washington Post (U.S.) and the Philippine Daily Inquirer, …
The Retransmission of Rumor and Rumor Correction Messages on Twitter
This article seeks to examine the relationships among source credibility, message plausibility, message type (rumor or rumor correction) and retransmission of tweets in a rumoring situation. From a total of 5,885 tweets related to the rumored death of the founding father of Singapore Lee Kuan Yew, 357 original tweets without an "RT" prefix were selected and analyzed using negative binomial regression analysis. The results show that source credibi…
Social Media Influencers as a Crisis Risk in Strategic Communication
Social media influencers (SMIs) are increasingly employed by organizations to amplify their strategic communication efforts. Yet, little is known about the impact an SMI’s personal indiscretion has on their endorsing organizations. This article examines the factors that trigger these crises and their effects on the organizational image. Five cases – PewDiePie (U.S.), Munroe Bergdorf (UK), James Charles (U.S.), Grace Mongey (Ireland) and Sarah Bow…
A Comparative Study of Crisis Consultancies Between Singapore and Denmark
The aim of this article is to compare the state of crisis consultancies in Singapore and Denmark. Adapting and integrating indicators to assess professionalism, the study seeks to examine: 1) the level of expertise of public relations consultants in offering crisis management and communication consultancy to private and public organizations; 2) the level of experience of the consultants; and, 3) the value and expedience of the consultancy service…
From Management Consulting to Strategic Communication
The body of knowledge about the management consulting industry has been growing at an impressive speed in recent decades. Today, we have a detailed and empirically founded knowledge about the histo
Toward a Publics-Driven, Emotion-Based Conceptualization in Crisis Communication
To better understand not only the minds, but also the hearts of key publics, we have developed a more systemic approach to understand the responses of audiences in crisis situations. The Integrated Crisis Mapping (ICM) model is based on a publics-based, emotion-driven perspective where the publics' responses to different crises are mapped on 2 continua, the organization's engagement in the crisis and primary publics' coping strategy. This multist…
A Comparative Study of Crisis Consultancies Between Singapore and Denmark
The aim of this article is to compare the state of crisis consultancies in Singapore and Denmark. Adapting and integrating indicators to assess professionalism, the study seeks to examine: 1) the level of expertise of public relations consultants in offering crisis management and communication consultancy to private and public organizations; 2) the level of experience of the consultants; and, 3) the value and expedience of the consultancy service…
From Management Consulting to Strategic Communication
The body of knowledge about the management consulting industry has been growing at an impressive speed in recent decades. Today, we have a detailed and empirically founded knowledge about the histo
The Retransmission of Rumor and Rumor Correction Messages on Twitter
This article seeks to examine the relationships among source credibility, message plausibility, message type (rumor or rumor correction) and retransmission of tweets in a rumoring situation. From a total of 5,885 tweets related to the rumored death of the founding father of Singapore Lee Kuan Yew, 357 original tweets without an "RT" prefix were selected and analyzed using negative binomial regression analysis. The results show that source credibi…
Interactivity in Online Chat
In dyadic online chats with customers, agents commonly employ scripted responses and converse with several customers simultaneously in order to enhance efficiency. These techniques, however, can affect dimensions of interactivity-conversational contingency and response latency-undermining interpersonal assessments, satisfaction, and organizations' relationships with customers. This research incorporates aspects of interactivity to the social info…
Communicating in the post‐truth era
The rhetoric of then U.S. President‐elect Donald Trump and Philippines' President Rodrigo Duterte had triggered a shift in global political discourse (Greene, ). This study examines their responses on three similar crises: disrespectful remarks towards women, associations with controversial political figures, and remarks threatening geopolitical relations. Data from prestige publications, Washington Post (U.S.) and the Philippine Daily Inquirer, …
Social Media Influencers as a Crisis Risk in Strategic Communication
Social media influencers (SMIs) are increasingly employed by organizations to amplify their strategic communication efforts. Yet, little is known about the impact an SMI’s personal indiscretion has on their endorsing organizations. This article examines the factors that trigger these crises and their effects on the organizational image. Five cases – PewDiePie (U.S.), Munroe Bergdorf (UK), James Charles (U.S.), Grace Mongey (Ireland) and Sarah Bow…
Seizing the narrative in a global information war
Purpose When Russia invaded Ukraine on February 24, 2022, Ukrainian President Volodymyr Zelenskyy confronted the aggressors on the military front while galvanising Ukrainians and fighting a parallel war on the information battlefield. This study examines Zelenskyy’s communication strategy in the first 100 days of the conflict and his use of mainstream media to share the Ukrainian story globally. It also aims to provide an opportunity in modern hi…
“Chrono” crises
Purpose While most organizations prepare for single crisis events (Coombs, 2004), facing consecutive, unresolved crises is not improbable. These scenarios, which we term “chrono” crises, can be considered a subtype of sticky crises – severe, recurring and complex (Jin et al., 2024). This study has three objectives: First, to develop the concept of “chrono” crisis, second, to understand how organizations have responded and what were some of the le…
Political science (6 works) · Public Relations and Crisis Communication (6 works) · Public relations (5 works) · Crisis communication (4 works) · Sociology (4 works) · Business (3 works) · Computer Science (3 works) · Law (3 works) · Law (3 works) · Advertising (2 works)