Ana Brochado
Biographic Data
| ID | 2398170 |
|---|---|
| NAME | Ana Brochado |
| GIVEN NAMES | Ana |
| FAMILY NAME | Brochado |
| SIGNATURE | BROCHADO A |
| AFFILIATIONS | Iscte – Instituto Universitário de Lisboa |
| ORCID | 0000-0002-8917-2575 |
| VERIFIED | Yes |
| TOTAL WORKS | 9 |
| TOTAL CITATIONS | 29 |
| AUTHOR COUNT | 9 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2017 |
| LATEST PUBLICATION YEAR | 2022 |
| H-INDEX | 3 |
Passengers’ Perceptions of Chinese Airlines’ Service Quality
This study examined passengers’ perceptions of the main Chinese airlines’ service quality based on user-generated content (i.e., quantitative ratings and narratives shared online), as well as investigating whether market segmentation can be based on traveler type. Text reviews and the associated ratings of service attributes, overall satisfaction, and intention to recommend were gathered from the Skytrax website for four top Chinese airlines. The…
A paradigm shift in risk management in public–private partnership arrangements
This research sought to determine how public–private partnership (PPP) arrangements can more efficiently address risk management issues using the example of Mozambique as a case study. Analyses of 15 interviews in this country were conducted using the Gioia methodology. The results indicate that integrating key risk indicators into PPP contracts can improve risk management. These measures have been widely used in company risk management. The indi…
Public-private partnerships in the water sector
Analyses of Visitors’ Experiences in a Natural World Heritage Site Based on TripAdvisor Reviews
Danube Delta is the second largest European delta, a UNESCO World Heritage Site, and a famous paradise for nature lovers and bird watchers, which attracts increasing numbers of tourists every year. The article uses mixed methods, qualitative (i.e., narratives) and quantitative (i.e., computer) analyses, to examine the main components of visitors' subjective experiences of the Danube Delta. Data is represented by online visitor reviews, posted bet…
Discovering Patterns in Online Reviews of Beijing and Lisbon Hostels
This study employed a data mining approach to model the quantitative scores given to hostels located in Beijing, China, and Lisbon, Portugal, in guests’ online reviews posted on Booking.com. A neural network was built using a total of nine input features (e.g. age, most and least favorite aspects, travel and traveler types, nationality, hostel, and month and weekday of review) to model the score distributions. Each feature’s contribution to the s…
Visitor experiences at Unesco monasteries in Northeast Romania
The religious heritage of northeast Romania is one of the key attractions for visitors to the area. Known as ‘painted’ monasteries, the region’s churches highlight the rich religious culture of Romania, and they have been designated UNESCO World Heritage Sites. This study sought to identify the main dimensions of tourist experiences in the monasteries using mixed content analysis methods to collect data from Web reviews. The results include 10 th…
Shopping centres beyond purchasing of luxury goods
This study sought to identify the main dimensions of shopping experiences shared online by tourists after visiting luxury shopping centres and to ascertain the main narratives linked with any dissatisfaction these tourists express. A mixed content analysis was conducted on 1050 reviews describing shopping experiences in seven luxury shopping centres. The results reveal the existence of eight dominant themes: shopping, luxury, day, place, food, wa…
Airbnb customer experience
Experiencing Dracula's homeland
Transylvania has not only a geographical location as a province of Romania but also a mental meaning as Dracula's land. Dracula has become an important brand name for Romania, attracting many tourists in recent years – especially after the fall of communism. The main dimensions of Dracula's castle (i.e. Bran Castle) experiences shared online by tourists were identified to ascertain the primary reasons for satisfaction and dissatisfaction with vis…
Airbnb customer experience
Experiencing Dracula's homeland
Transylvania has not only a geographical location as a province of Romania but also a mental meaning as Dracula's land. Dracula has become an important brand name for Romania, attracting many tourists in recent years – especially after the fall of communism. The main dimensions of Dracula's castle (i.e. Bran Castle) experiences shared online by tourists were identified to ascertain the primary reasons for satisfaction and dissatisfaction with vis…
Visitor experiences at Unesco monasteries in Northeast Romania
The religious heritage of northeast Romania is one of the key attractions for visitors to the area. Known as ‘painted’ monasteries, the region’s churches highlight the rich religious culture of Romania, and they have been designated UNESCO World Heritage Sites. This study sought to identify the main dimensions of tourist experiences in the monasteries using mixed content analysis methods to collect data from Web reviews. The results include 10 th…
Shopping centres beyond purchasing of luxury goods
This study sought to identify the main dimensions of shopping experiences shared online by tourists after visiting luxury shopping centres and to ascertain the main narratives linked with any dissatisfaction these tourists express. A mixed content analysis was conducted on 1050 reviews describing shopping experiences in seven luxury shopping centres. The results reveal the existence of eight dominant themes: shopping, luxury, day, place, food, wa…
Airbnb customer experience
Experiencing Dracula's homeland
Transylvania has not only a geographical location as a province of Romania but also a mental meaning as Dracula's land. Dracula has become an important brand name for Romania, attracting many tourists in recent years – especially after the fall of communism. The main dimensions of Dracula's castle (i.e. Bran Castle) experiences shared online by tourists were identified to ascertain the primary reasons for satisfaction and dissatisfaction with vis…
Discovering Patterns in Online Reviews of Beijing and Lisbon Hostels
This study employed a data mining approach to model the quantitative scores given to hostels located in Beijing, China, and Lisbon, Portugal, in guests’ online reviews posted on Booking.com. A neural network was built using a total of nine input features (e.g. age, most and least favorite aspects, travel and traveler types, nationality, hostel, and month and weekday of review) to model the score distributions. Each feature’s contribution to the s…
Visitor experiences at Unesco monasteries in Northeast Romania
The religious heritage of northeast Romania is one of the key attractions for visitors to the area. Known as ‘painted’ monasteries, the region’s churches highlight the rich religious culture of Romania, and they have been designated UNESCO World Heritage Sites. This study sought to identify the main dimensions of tourist experiences in the monasteries using mixed content analysis methods to collect data from Web reviews. The results include 10 th…
Shopping centres beyond purchasing of luxury goods
This study sought to identify the main dimensions of shopping experiences shared online by tourists after visiting luxury shopping centres and to ascertain the main narratives linked with any dissatisfaction these tourists express. A mixed content analysis was conducted on 1050 reviews describing shopping experiences in seven luxury shopping centres. The results reveal the existence of eight dominant themes: shopping, luxury, day, place, food, wa…
Analyses of Visitors’ Experiences in a Natural World Heritage Site Based on TripAdvisor Reviews
Danube Delta is the second largest European delta, a UNESCO World Heritage Site, and a famous paradise for nature lovers and bird watchers, which attracts increasing numbers of tourists every year. The article uses mixed methods, qualitative (i.e., narratives) and quantitative (i.e., computer) analyses, to examine the main components of visitors' subjective experiences of the Danube Delta. Data is represented by online visitor reviews, posted bet…
A paradigm shift in risk management in public–private partnership arrangements
This research sought to determine how public–private partnership (PPP) arrangements can more efficiently address risk management issues using the example of Mozambique as a case study. Analyses of 15 interviews in this country were conducted using the Gioia methodology. The results indicate that integrating key risk indicators into PPP contracts can improve risk management. These measures have been widely used in company risk management. The indi…
Public-private partnerships in the water sector
Passengers’ Perceptions of Chinese Airlines’ Service Quality
This study examined passengers’ perceptions of the main Chinese airlines’ service quality based on user-generated content (i.e., quantitative ratings and narratives shared online), as well as investigating whether market segmentation can be based on traveler type. Text reviews and the associated ratings of service attributes, overall satisfaction, and intention to recommend were gathered from the Skytrax website for four top Chinese airlines. The…
Business (7 works) · Advertising (6 works) · Diverse Aspects of Tourism Research (6 works) · Geography (6 works) · Tourism (5 works) · Computer Science (4 works) · Digital Marketing and Social Media (4 works) · Marketing (4 works) · Sociology (4 works) · Archaeology (3 works)