M Pino
Biographic Data
| ID | 27426 |
|---|---|
| NAME | M Pino |
| GIVEN NAMES | M |
| FAMILY NAME | Pino |
| SIGNATURE | PINO M |
| AFFILIATIONS | Loughborough University |
| ORCID | 0000-0003-1571-5028 |
| VERIFIED | Yes |
| TOTAL WORKS | 23 |
| TOTAL CITATIONS | 38 |
| AUTHOR COUNT | 23 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2007 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 4 |
King and Queen, Mummy and Daddy: Role Play, Gender Categorisation and Cis-Heteronormativity in a UK Preschool Setting
Children are socialised to understand themselves and others through gender categories. However, there are few observational studies of how this happens in social interaction. Based on video-recorded interactions at a UK preschool nursery setting, this study uses ethnomethodology and conversation analysis to examine the extent and ways cis-heteronormativity is reproduced through gendered descriptions in interactions involving children and adults i…
Turning Toward the Inevitable: How Nursing Home Staff Manage Relatives’ Expectations of Dementia Progression
This article examines video recordings of care plan meetings between nursing home care staff and relatives of residents with dementia in Finland. Prominent in these meetings is the activity of updating relatives about a resident’s condition. An associated practical task for the staff is to assist relatives in making sense of a resident’s observed and reported deterioration. The staff employ inevitability claims , whereby they state that a residen…
Procedural Detailing: A Patient’s Practice for Normalizing Routine Behaviors
In palliative care in the UK, occupational and/or physiotherapists consult with patients to assess how they are managing their activities for daily living in light of their life-limiting condition(s), and to identify any activities that might benefit from therapeutic intervention. In this paper we use conversation analysis to describe a patient's practice in these consultations, which we call "procedural detailing," whereby they produce a step-by…
Inviting the Patient to Talk About a Conversation They Had with Another Healthcare Practitioner: A Way of Promoting Discussion About Disease Progression and End of Life in Palliative Care Interactions
Discussing disease progression is a core task in palliative care. This is especially important when there are indications that a patient considers their death as less imminent than the clinical team does. This article examines a communicative action that palliative medicine doctors use to address such discrepancies in knowledge and understanding of the patient's prognosis: inviting the patient to talk about the contents of a conversation they had…
Handling complainable matters in palliative care interactions
The article uses conversation analysis to investigate how patients and companions complain in palliative care interactions recorded in a UK palliative care setting, and how healthcare professionals (HCPs) respond. The patients’ and companions’ actions do not overtly state, and rather imply, complainable matters for which the co-present HCPs can be seen as responsible. This implicitness affords the HCPs opportunities to address the patients’ and c…
Misgendering, Cisgenderism and the Reproduction of the Gender Order in Social Interaction
This article investigates moments in social interaction where tacit processes of gender attribution become visible because they are temporarily disrupted and exposed through misgendering. Our data consist of publicly available audio and video-recorded cases of misgendering, mostly from UK and US contexts. Practices of misgendering embody assumptions that map people's current gender onto their self-presentations and gender histories. Organisationa…
Designedly intentional misgendering in social interaction: A conversation analytic account
Misgendering – moments where someone refers to, describes, or addresses a person as a gender different to the one they identify with – is a challenge that trans people can face in social interaction. Misgendering is an interactional phenomenon but has yet to be examined for how it unfolds in conversation. Utilizing conversation analysis, we focus on what we term designedly intentional misgendering. We show how speakers utilize turn-design feature…
How to respond when patients invoke a diagnosis for themselves: Evidence from a nurse’s response practices in personality disorder interviews
What is going on when a psychiatric patient claims a psychiatric diagnosis for themselves which is different from the one a practitioner is investigating? We analyze cases from 10 interviews between psychiatric patients and a nurse using a formal interview schedule to assess whether the patient has a personality disorder. When the patient invokes (temporary) depression to explain some of their experiences or life circumstances, the nurse then has…
Two Sources of Miscommunication in Oncology Consultations: An Observational Study Using Conversation Analysis
This article investigates miscommunication in sequences of talk where an oncologist asks about patients’ co-morbidities, that is, their other illnesses beyond cancer. Using conversation analysis, we examine ways in which the participants identify and manage two sources of miscommunication: a divergence in the doctor’s and the patient’s understandings about the scope of the question; and a divergence in the doctor’s and the patient’s (and sometime…
Hurting and Blaming: Two Components in the Action Formation of Complaints About Absent Parties
This article investigates the action formation of complaints about absent parties—asking what makes them recognizable as such. It shows that recipient responses display their understanding that complaints comprise two components: a display of hurt (related to the impact of the complained-of events) and a blaming (attributing responsibility to an absent party). The setting, a bereavement support group in the UK, is perspicuous for this investigati…
How companions speak on patients' behalf without undermining their autonomy: Findings from a conversation analytic study of palliative care consultations
Companions are individuals who support patients and attend health-care appointments with them. Several studies characterised companions' participation in broad terms, glossing over the details of how they time and design their actions, and how patients and health-care practitioners (HCPs) respond to them. This article aims to examine these aspects in detail by using conversation analysis, focusing on actions whereby companions speak on patients' …
Providing Opportunities for Patients to Say More about Their Pain without Overtly Asking: A Conversation Analysis of Doctors Repeating Patient Answers in Palliative Care Pain Assessment
As the main symptom in palliative care, pain requires careful assessment. Repeating patient answers is one recommended communication technique for helping convey to patients that they have been heard, and to encourage them to say more. We examined 23 episodes where experienced doctors repeat patients' answers with mirrored rhythm and downward-final intonation, captured in pain assessments video-recorded in 37 consultations in a large UK hospice. …
Practitioners’ Dilemmas and Strategies in Decision-Making Conversations Where Patients and Companions Take Divergent Positions on a Healthcare Measure: An Observational Study Using Conversation Analys…
The presence of companions adds complexity to healthcare interactions. Few studies have characterized challenges arising when interactions involve healthcare professionals (HCPs), patients, and companions, or how those challenges are managed. Using conversation analysis, we examined recorded episodes where patients and companions adopt divergent positions on healthcare measures (e.g., walking aids, homecare, medications). We found nine such episo…
Challenging generalisations: Leveraging the power of individuality in support group interactions
Explicit generalisations are statements that attribute a characteristic to all members of a social category (e.g. drug users). This article examines the tensions and negotiations that the use of generalisations prompts within support group interactions. Generalisations are practices for the cautious implementation of delicate actions. They can be used to convey perspectives on group members' experiences by implication (without commenting on them …
Turning the Tables: Objecting to Conduct in Conflict Talk
This article is a Conversation Analytic study of occasions where a speaker formulates what a recipient is doing as something objectionable, thereby delivering an accusation, e.g., “Why you shouting” or “I dunno why you’re being so aggressive.” We call these lexical formulations of what someone has just done conduct formulations. These are: (a) responsive to an ongoing imputation of misconduct or misdemeanor, and (b) produced in response to an upg…
It sounds silly now, but it was important then”: Supporting the significance of a personal experience in psychotherapy
Invoking the Complainer’s Past Transgressions: A Practice for Undermining Complaints in Therapeutic Community Meetings
This article examines how a person who is the target of a complaint can undermine the moral entitlement of the complainer to issue that complaint. They do so by invoking the complainer’s own past transgressions. By pointing out an incongruence between the complainer’s current moral stance, as reflected in the complaint, and their status, as evidenced in their past conduct, speakers orient to an expectation of moral status/stance congruence as a b…
I-Challenges: Influencing Others’ Perspectives by Mentioning Personal Experiences in Therapeutic Community Group Meetings
In this article, I examine the communicative practice of mentioning a personal experience as a vehicle for challenging a peer’s perspective. I study this in the context of therapeutic community (TC) group meetings for clients recovering from drug misuse. Using conversation analysis, I demonstrate that TC clients use this practice, which I call an I-challenge, to influence how their peers make sense of their own experiences and to do so without co…
Oh” + Apology + Solution: A Practice for Managing the Concomitant Presence of a Possible Offense and a Problem-to-be-Solved
In this article we examine a turn construction (“oh”+apology+solution) that speakers use to deal with the concomitant presence of a possible offense and a problem-to-be-solved in the immediately preceding interactional environment. We show that speakers collaborate in differentiating the offense aspect and the problem aspect of an emerging circumstance by treating the apology component as preliminary to and in the service of the primary function …
Delivering criticism through anecdotes in interaction
Criticising someone’s conduct is a disaffiliative action that can attract recipient objections, particularly in the form of defensive detailing by which the recipient volunteers extenuating circumstances that undermine the criticism. In Therapeutic Community (TC) meetings for clients with drug addiction, support staff regularly criticise clients’ behaviours that violate therapeutic principles or norms of conduct. This study examines cases where, …
Pleistocene marine calcareous macro-and-microfossils of Navarino Island (Chile) as environmental proxies during the last interglacial in southern South America
Schoolwide prevention models: Lessons learned in elementary schools
edited by Charles R. Greenwood, Thomas R. Kratochwill and Melissa Clements, New York, The Guilford Press, 2008, 296 pp., £27.00 (hardback), ISBN 978‐1‐59385‐839‐1 The book answers the call for inqu
Geomorphological and sedimentological evolution of a lake basin under strong volcano-tectonic influence: The seismic record of Lago Calafquén (south-central Chile)
Invoking the Complainer’s Past Transgressions: A Practice for Undermining Complaints in Therapeutic Community Meetings
This article examines how a person who is the target of a complaint can undermine the moral entitlement of the complainer to issue that complaint. They do so by invoking the complainer’s own past transgressions. By pointing out an incongruence between the complainer’s current moral stance, as reflected in the complaint, and their status, as evidenced in their past conduct, speakers orient to an expectation of moral status/stance congruence as a b…
Turning the Tables: Objecting to Conduct in Conflict Talk
This article is a Conversation Analytic study of occasions where a speaker formulates what a recipient is doing as something objectionable, thereby delivering an accusation, e.g., “Why you shouting” or “I dunno why you’re being so aggressive.” We call these lexical formulations of what someone has just done conduct formulations. These are: (a) responsive to an ongoing imputation of misconduct or misdemeanor, and (b) produced in response to an upg…
How companions speak on patients' behalf without undermining their autonomy: Findings from a conversation analytic study of palliative care consultations
Companions are individuals who support patients and attend health-care appointments with them. Several studies characterised companions' participation in broad terms, glossing over the details of how they time and design their actions, and how patients and health-care practitioners (HCPs) respond to them. This article aims to examine these aspects in detail by using conversation analysis, focusing on actions whereby companions speak on patients' …
Designedly intentional misgendering in social interaction: A conversation analytic account
Misgendering – moments where someone refers to, describes, or addresses a person as a gender different to the one they identify with – is a challenge that trans people can face in social interaction. Misgendering is an interactional phenomenon but has yet to be examined for how it unfolds in conversation. Utilizing conversation analysis, we focus on what we term designedly intentional misgendering. We show how speakers utilize turn-design feature…
Hurting and Blaming: Two Components in the Action Formation of Complaints About Absent Parties
This article investigates the action formation of complaints about absent parties—asking what makes them recognizable as such. It shows that recipient responses display their understanding that complaints comprise two components: a display of hurt (related to the impact of the complained-of events) and a blaming (attributing responsibility to an absent party). The setting, a bereavement support group in the UK, is perspicuous for this investigati…
Challenging generalisations: Leveraging the power of individuality in support group interactions
Explicit generalisations are statements that attribute a characteristic to all members of a social category (e.g. drug users). This article examines the tensions and negotiations that the use of generalisations prompts within support group interactions. Generalisations are practices for the cautious implementation of delicate actions. They can be used to convey perspectives on group members' experiences by implication (without commenting on them …
I-Challenges: Influencing Others’ Perspectives by Mentioning Personal Experiences in Therapeutic Community Group Meetings
In this article, I examine the communicative practice of mentioning a personal experience as a vehicle for challenging a peer’s perspective. I study this in the context of therapeutic community (TC) group meetings for clients recovering from drug misuse. Using conversation analysis, I demonstrate that TC clients use this practice, which I call an I-challenge, to influence how their peers make sense of their own experiences and to do so without co…
Delivering criticism through anecdotes in interaction
Criticising someone’s conduct is a disaffiliative action that can attract recipient objections, particularly in the form of defensive detailing by which the recipient volunteers extenuating circumstances that undermine the criticism. In Therapeutic Community (TC) meetings for clients with drug addiction, support staff regularly criticise clients’ behaviours that violate therapeutic principles or norms of conduct. This study examines cases where, …
Turning Toward the Inevitable: How Nursing Home Staff Manage Relatives’ Expectations of Dementia Progression
This article examines video recordings of care plan meetings between nursing home care staff and relatives of residents with dementia in Finland. Prominent in these meetings is the activity of updating relatives about a resident’s condition. An associated practical task for the staff is to assist relatives in making sense of a resident’s observed and reported deterioration. The staff employ inevitability claims , whereby they state that a residen…
Oh” + Apology + Solution: A Practice for Managing the Concomitant Presence of a Possible Offense and a Problem-to-be-Solved
In this article we examine a turn construction (“oh”+apology+solution) that speakers use to deal with the concomitant presence of a possible offense and a problem-to-be-solved in the immediately preceding interactional environment. We show that speakers collaborate in differentiating the offense aspect and the problem aspect of an emerging circumstance by treating the apology component as preliminary to and in the service of the primary function …
Geomorphological and sedimentological evolution of a lake basin under strong volcano-tectonic influence: The seismic record of Lago Calafquén (south-central Chile)
Pleistocene marine calcareous macro-and-microfossils of Navarino Island (Chile) as environmental proxies during the last interglacial in southern South America
Schoolwide prevention models: Lessons learned in elementary schools
edited by Charles R. Greenwood, Thomas R. Kratochwill and Melissa Clements, New York, The Guilford Press, 2008, 296 pp., £27.00 (hardback), ISBN 978‐1‐59385‐839‐1 The book answers the call for inqu
Oh” + Apology + Solution: A Practice for Managing the Concomitant Presence of a Possible Offense and a Problem-to-be-Solved
In this article we examine a turn construction (“oh”+apology+solution) that speakers use to deal with the concomitant presence of a possible offense and a problem-to-be-solved in the immediately preceding interactional environment. We show that speakers collaborate in differentiating the offense aspect and the problem aspect of an emerging circumstance by treating the apology component as preliminary to and in the service of the primary function …
Delivering criticism through anecdotes in interaction
Criticising someone’s conduct is a disaffiliative action that can attract recipient objections, particularly in the form of defensive detailing by which the recipient volunteers extenuating circumstances that undermine the criticism. In Therapeutic Community (TC) meetings for clients with drug addiction, support staff regularly criticise clients’ behaviours that violate therapeutic principles or norms of conduct. This study examines cases where, …
I-Challenges: Influencing Others’ Perspectives by Mentioning Personal Experiences in Therapeutic Community Group Meetings
In this article, I examine the communicative practice of mentioning a personal experience as a vehicle for challenging a peer’s perspective. I study this in the context of therapeutic community (TC) group meetings for clients recovering from drug misuse. Using conversation analysis, I demonstrate that TC clients use this practice, which I call an I-challenge, to influence how their peers make sense of their own experiences and to do so without co…
Invoking the Complainer’s Past Transgressions: A Practice for Undermining Complaints in Therapeutic Community Meetings
This article examines how a person who is the target of a complaint can undermine the moral entitlement of the complainer to issue that complaint. They do so by invoking the complainer’s own past transgressions. By pointing out an incongruence between the complainer’s current moral stance, as reflected in the complaint, and their status, as evidenced in their past conduct, speakers orient to an expectation of moral status/stance congruence as a b…
It sounds silly now, but it was important then”: Supporting the significance of a personal experience in psychotherapy
Turning the Tables: Objecting to Conduct in Conflict Talk
This article is a Conversation Analytic study of occasions where a speaker formulates what a recipient is doing as something objectionable, thereby delivering an accusation, e.g., “Why you shouting” or “I dunno why you’re being so aggressive.” We call these lexical formulations of what someone has just done conduct formulations. These are: (a) responsive to an ongoing imputation of misconduct or misdemeanor, and (b) produced in response to an upg…
Providing Opportunities for Patients to Say More about Their Pain without Overtly Asking: A Conversation Analysis of Doctors Repeating Patient Answers in Palliative Care Pain Assessment
As the main symptom in palliative care, pain requires careful assessment. Repeating patient answers is one recommended communication technique for helping convey to patients that they have been heard, and to encourage them to say more. We examined 23 episodes where experienced doctors repeat patients' answers with mirrored rhythm and downward-final intonation, captured in pain assessments video-recorded in 37 consultations in a large UK hospice. …
Practitioners’ Dilemmas and Strategies in Decision-Making Conversations Where Patients and Companions Take Divergent Positions on a Healthcare Measure: An Observational Study Using Conversation Analys…
The presence of companions adds complexity to healthcare interactions. Few studies have characterized challenges arising when interactions involve healthcare professionals (HCPs), patients, and companions, or how those challenges are managed. Using conversation analysis, we examined recorded episodes where patients and companions adopt divergent positions on healthcare measures (e.g., walking aids, homecare, medications). We found nine such episo…
Challenging generalisations: Leveraging the power of individuality in support group interactions
Explicit generalisations are statements that attribute a characteristic to all members of a social category (e.g. drug users). This article examines the tensions and negotiations that the use of generalisations prompts within support group interactions. Generalisations are practices for the cautious implementation of delicate actions. They can be used to convey perspectives on group members' experiences by implication (without commenting on them …
Two Sources of Miscommunication in Oncology Consultations: An Observational Study Using Conversation Analysis
This article investigates miscommunication in sequences of talk where an oncologist asks about patients’ co-morbidities, that is, their other illnesses beyond cancer. Using conversation analysis, we examine ways in which the participants identify and manage two sources of miscommunication: a divergence in the doctor’s and the patient’s understandings about the scope of the question; and a divergence in the doctor’s and the patient’s (and sometime…
Hurting and Blaming: Two Components in the Action Formation of Complaints About Absent Parties
This article investigates the action formation of complaints about absent parties—asking what makes them recognizable as such. It shows that recipient responses display their understanding that complaints comprise two components: a display of hurt (related to the impact of the complained-of events) and a blaming (attributing responsibility to an absent party). The setting, a bereavement support group in the UK, is perspicuous for this investigati…
How companions speak on patients' behalf without undermining their autonomy: Findings from a conversation analytic study of palliative care consultations
Companions are individuals who support patients and attend health-care appointments with them. Several studies characterised companions' participation in broad terms, glossing over the details of how they time and design their actions, and how patients and health-care practitioners (HCPs) respond to them. This article aims to examine these aspects in detail by using conversation analysis, focusing on actions whereby companions speak on patients' …
Designedly intentional misgendering in social interaction: A conversation analytic account
Misgendering – moments where someone refers to, describes, or addresses a person as a gender different to the one they identify with – is a challenge that trans people can face in social interaction. Misgendering is an interactional phenomenon but has yet to be examined for how it unfolds in conversation. Utilizing conversation analysis, we focus on what we term designedly intentional misgendering. We show how speakers utilize turn-design feature…
How to respond when patients invoke a diagnosis for themselves: Evidence from a nurse’s response practices in personality disorder interviews
What is going on when a psychiatric patient claims a psychiatric diagnosis for themselves which is different from the one a practitioner is investigating? We analyze cases from 10 interviews between psychiatric patients and a nurse using a formal interview schedule to assess whether the patient has a personality disorder. When the patient invokes (temporary) depression to explain some of their experiences or life circumstances, the nurse then has…
Procedural Detailing: A Patient’s Practice for Normalizing Routine Behaviors
In palliative care in the UK, occupational and/or physiotherapists consult with patients to assess how they are managing their activities for daily living in light of their life-limiting condition(s), and to identify any activities that might benefit from therapeutic intervention. In this paper we use conversation analysis to describe a patient's practice in these consultations, which we call "procedural detailing," whereby they produce a step-by…
Inviting the Patient to Talk About a Conversation They Had with Another Healthcare Practitioner: A Way of Promoting Discussion About Disease Progression and End of Life in Palliative Care Interactions
Discussing disease progression is a core task in palliative care. This is especially important when there are indications that a patient considers their death as less imminent than the clinical team does. This article examines a communicative action that palliative medicine doctors use to address such discrepancies in knowledge and understanding of the patient's prognosis: inviting the patient to talk about the contents of a conversation they had…
Handling complainable matters in palliative care interactions
The article uses conversation analysis to investigate how patients and companions complain in palliative care interactions recorded in a UK palliative care setting, and how healthcare professionals (HCPs) respond. The patients’ and companions’ actions do not overtly state, and rather imply, complainable matters for which the co-present HCPs can be seen as responsible. This implicitness affords the HCPs opportunities to address the patients’ and c…
Misgendering, Cisgenderism and the Reproduction of the Gender Order in Social Interaction
This article investigates moments in social interaction where tacit processes of gender attribution become visible because they are temporarily disrupted and exposed through misgendering. Our data consist of publicly available audio and video-recorded cases of misgendering, mostly from UK and US contexts. Practices of misgendering embody assumptions that map people's current gender onto their self-presentations and gender histories. Organisationa…
Turning Toward the Inevitable: How Nursing Home Staff Manage Relatives’ Expectations of Dementia Progression
This article examines video recordings of care plan meetings between nursing home care staff and relatives of residents with dementia in Finland. Prominent in these meetings is the activity of updating relatives about a resident’s condition. An associated practical task for the staff is to assist relatives in making sense of a resident’s observed and reported deterioration. The staff employ inevitability claims , whereby they state that a residen…
King and Queen, Mummy and Daddy: Role Play, Gender Categorisation and Cis-Heteronormativity in a UK Preschool Setting
Children are socialised to understand themselves and others through gender categories. However, there are few observational studies of how this happens in social interaction. Based on video-recorded interactions at a UK preschool nursery setting, this study uses ethnomethodology and conversation analysis to examine the extent and ways cis-heteronormativity is reproduced through gendered descriptions in interactions involving children and adults i…
Psychology (19 works) · Language, Discourse, Communication Strategies (16 works) · Conversation (13 works) · Conversation analysis (13 works) · Social Psychology (11 works) · Communication (9 works) · Medicine (9 works) · Social Psychology (9 works) · Nursing (8 works) · Political science (8 works)