José Carlos Pinho
Biographic Data
| ID | 2777259 |
|---|---|
| NAME | José Carlos Pinho |
| GIVEN NAMES | José Carlos |
| FAMILY NAME | Pinho |
| SIGNATURE | PINHO J C |
| AFFILIATIONS | University of Minho |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2018 |
| LATEST PUBLICATION YEAR | 2023 |
| H-INDEX | 0 |
Understanding the Navigation Experience
The purpose of this study is to contribute to understanding website usage and loyalty and specifically whether the navigation experience varies with the presence of a virtual customer service agent (VCSA) on the website. Two online surveys were carried out with a random sample of 1,000 frequent flyers before and after the inclusion of the VCSA in an airline company website. Results are tested using partial least squares (PLS) structural equation …
The relevance of learning and growth in organizations that adopt and do not adopt the BSC- characterization of the cultural profile
Organizational culture plays a key role, as it characterizes the way organizations behave, decide and guide their own success. Nowadays, due to highly competitive environments, performance is considered a leading concept in management. In the same vein, learning and growth are also important in order to fulfill the requirements related to the defined performance. Regarding the global competition that organizations increasingly face, there are a n…
No prominent works on this page.
The relevance of learning and growth in organizations that adopt and do not adopt the BSC- characterization of the cultural profile
Organizational culture plays a key role, as it characterizes the way organizations behave, decide and guide their own success. Nowadays, due to highly competitive environments, performance is considered a leading concept in management. In the same vein, learning and growth are also important in order to fulfill the requirements related to the defined performance. Regarding the global competition that organizations increasingly face, there are a n…
Understanding the Navigation Experience
The purpose of this study is to contribute to understanding website usage and loyalty and specifically whether the navigation experience varies with the presence of a virtual customer service agent (VCSA) on the website. Two online surveys were carried out with a random sample of 1,000 frequent flyers before and after the inclusion of the VCSA in an airline company website. Results are tested using partial least squares (PLS) structural equation …
Business (2 works) · Computer Science (2 works) · Marketing (2 works) · Accounting and Organizational Management (1 work) · Advertising (1 work) · Applied Psychology (1 work) · Attractiveness (1 work) · Balanced scorecard (1 work) · Competitive advantage (1 work) · Customer Service Quality and Loyalty (1 work)