Ian Mcloughlin
Biographic Data
| ID | 285025 |
|---|---|
| NAME | Ian Mcloughlin |
| GIVEN NAMES | Ian |
| FAMILY NAME | Mcloughlin |
| SIGNATURE | MCLOUGHLIN I |
| AFFILIATIONS | Monash University |
| ORCID | 0000-0001-6173-2676 |
| VERIFIED | Yes |
| TOTAL WORKS | 24 |
| TOTAL CITATIONS | 44 |
| AUTHOR COUNT | 24 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 1982 |
| LATEST PUBLICATION YEAR | 2019 |
| H-INDEX | 4 |
A ‘Tripadvisor’ for disability? Social enterprise and ‘digital disruption’ in Australia
We explore how social enterprises can use platform technologies to plug ‘informational gaps’ in the provision of disability services. Such gaps are made more apparent by policies promoting self-directed care as a means of giving service users more choice and control. We use a case study of a start-up social enterprise seeking to provide a TripAdvisor style service to examine the potential for social innovation to ‘disrupt’ current models of servi…
Howzat’—how do artefacts without matter, matter? The case of decision review systems in professional cricket
It has been argued that the social and material worlds are increasingly entangled as they become mediated by and experienced through virtual representations of live events. Virtual decision review systems in professional sport provide an albeit unusual case study example of such developments where virtual (re‐)representations of events are increasingly used in match play to inform adjudicator decisions concerning ‘what really happened’. This has …
Who is telecaring whom? Exploring the total social organisation of care work in an Italian municipality
Telecare’ refers to the use of digital or information and communication technologies (ICTs) to facilitate health and social care delivery to individuals in their homes. This article explores the phenomenon by foregrounding its interconnections with work activities, paid and unpaid. It draws on research as a part of the design and deployment of a set of telecare innovations for older people in an Italian municipality. The project was conceived at …
National electronic health record systems as `wicked projects: The Australian experience
Governments around the world are investing in large scale information and communication technology projects that are intended to modernize and streamline healthcare through the provision of nationally accessible electronic health records. In this way, they hope to `tame' the complex `wicked' proble ms facing healthcare, such as rising costs and fragmented delivery. However, these projects often encounter difficulties. Using a case study of Austra…
Introduction: Hiding in plain sight or Disappearing in the rear view mirror?: Whatever happened to the revolution in information for Health and Social Care – Learning from England and Australia
This themed section has at its heart reflections on the development of policy of, and for, information in health and social care over the last ten years in both the UK and Australia. It addresses a set of concerns often overlooked within social policy, namely the use of information and information systems as tools by organisations, policy makers and practitioners in the modernisation or transformation of public services, including in this case he…
Informational Requirements and Client-centred Disability Care: Issues, Problems and Prospects in Australia
Client and patient-centred care have become watchwords in policies to transform social and health care systems in both Australia and the UK. In this article we argue that much of the success of moves towards client-centred social care will rest on the creation of appropriate informational environments to support new conversations between clients and those who commission and provide care services. We draw upon original research within an existing …
Disruptive Innovation in Health Care: Business Models, Moral Orders and Electronic Records
There is widespread consensus that current healthcare costs are unsustainable, and that efficiencies could be achieved by reorganising care and making greater use of information technology, in particular nationally available electronic health records. Such approaches have, however, been difficult to implement, partly because incentives for uptake are weak. In this article we argue that the difficulties go deeper than calculations of costs and ben…
National electronic health records and the digital disruption of moral orders
Working With Communities: Community partnership research in information technology, management and systems
From a research perspective, enhancing our understanding of interactions between people, the contexts in which they are situated, technologies, systems and information is seen as one of the keys to
Innovating Relationships: Taking a co-productive approach to the shaping of telecare services for older people
We reflect on the experiences of OLDES (Older People@Home), a European Commission 6th Framework-co-funded project, which sought to undertake a user-centred design of telecare services for older people. A series of interventions were undertaken with the objective of nurturing co-production. The aim was a rebalancing of the techno-centric focus of the system development and delivery partners in the project in order to address the wider needs and in…
'Last orders' at the rural 'cyber pub': A failure of 'social learning'?
An initiative to stimulate innovation by putting rural public houses ‘online’ as one element of making the pub, ‘the hub’ of service delivery in UK rural communities is explored. Research findings are presented which show that the initiative did not develop as intended and ultimately – even in pilot form – became difficult to sustain. This abortive attempt to appropriate computer and internet technology is explained as a failure of social learnin…
Political process perspectives on organization and technological change
In 1949 in Mann Gulch and in 1994 in South Canyon, US firefighters died trying to outrun forest fires. They died ‘with their packs on’, weighed down by their satchels and other heavy firefighting equipment which they continued to carry despite instructions to remove them. Karl Weick (1996), in exploring why they did not ‘down tools’ when so ordered and it seemed rational to do so, raised central issues about the role of tools in people’s work ide…
Cultures of ambiguity: Design, Emergence and Ambivalence in the Introduction of Normative Control
Organizational actors involved in cultural change programmes have a consciousness and experience that is often fragmented, contradictory and ambivalent. Studies documenting ambivalence have, however, tended to assume that there is a relatively clear and unambiguous change programme about which employees are ambivalent. This article argues that the nature of such programmes is more uncertain and ambiguous than this suggests. Drawing on a six-year …
Creative Technological Change: The Shaping of Technology and Organisations
Creative Technological Change draws upon a wide range of thinking from organisational theory, innovation studies and the sociology of technology. It explores the different ways in which these questions have been framed and answered, especially in relation to new 'virtual' technologies. The idea of metaphor is used to capture the differences between, and strengths and weaknesses of various ways of conceptualising the technology/organisation relati…
Breaking from Taylorism: Changing Forms of Work in the Automobile Industry
The strategic management of technological innovation
Human-centred by design? The adoption of CAD in the UK
The Process of Technological Change: New Technology and Social Choice in the Workplace
Management, Work Organisation and Cad - Towards Flexible Automation
CAD has been highlighted as a core technology in the development of flexible automation. However, experience during the 1980s has led to a great deal of scepticism over the benefits to be derived from adopting the technology. This article uses case study evidence to suggest that many of the problems result from a failure to adequately address the work organisation issues highlighted by CAD. The broad conclusion is that the full innovative potenti…
CAD—The‘Taylorisation’of drawing office work
CAD has been described as a‘Trojan horse’through which drawing office work will be deskilled. This article rebuts the crude Tayloris‐ation thesis which underlines such views and offers an alternative analysis of the effects of CAD
The Process of Technological Change: New Technology and Social Choice in the Workplace
Based on a five-year study of aspects of British Telecom's extensive telephone exchange modernization programme, this book examines the main issues that arise during the introduction of technological change in the workplace
The Process of Technological Change
Opening the black box: The relation between technology and work
This article argues that social scientists need to develop a detailed understanding of ‘technology’, and its relationship to social variables, if the full impfication of new technologjes is to be adequately investigated. Material from research on telephone exchange modemisation in British Telecom is used to develop such an approach
Misunderstanding the New Middle Class
National electronic health records and the digital disruption of moral orders
Breaking from Taylorism: Changing Forms of Work in the Automobile Industry
Cultures of ambiguity: Design, Emergence and Ambivalence in the Introduction of Normative Control
Organizational actors involved in cultural change programmes have a consciousness and experience that is often fragmented, contradictory and ambivalent. Studies documenting ambivalence have, however, tended to assume that there is a relatively clear and unambiguous change programme about which employees are ambivalent. This article argues that the nature of such programmes is more uncertain and ambiguous than this suggests. Drawing on a six-year …
The Process of Technological Change
Opening the black box: The relation between technology and work
This article argues that social scientists need to develop a detailed understanding of ‘technology’, and its relationship to social variables, if the full impfication of new technologjes is to be adequately investigated. Material from research on telephone exchange modemisation in British Telecom is used to develop such an approach
Political process perspectives on organization and technological change
In 1949 in Mann Gulch and in 1994 in South Canyon, US firefighters died trying to outrun forest fires. They died ‘with their packs on’, weighed down by their satchels and other heavy firefighting equipment which they continued to carry despite instructions to remove them. Karl Weick (1996), in exploring why they did not ‘down tools’ when so ordered and it seemed rational to do so, raised central issues about the role of tools in people’s work ide…
Who is telecaring whom? Exploring the total social organisation of care work in an Italian municipality
Telecare’ refers to the use of digital or information and communication technologies (ICTs) to facilitate health and social care delivery to individuals in their homes. This article explores the phenomenon by foregrounding its interconnections with work activities, paid and unpaid. It draws on research as a part of the design and deployment of a set of telecare innovations for older people in an Italian municipality. The project was conceived at …
CAD—The‘Taylorisation’of drawing office work
CAD has been described as a‘Trojan horse’through which drawing office work will be deskilled. This article rebuts the crude Tayloris‐ation thesis which underlines such views and offers an alternative analysis of the effects of CAD
National electronic health record systems as `wicked projects: The Australian experience
Governments around the world are investing in large scale information and communication technology projects that are intended to modernize and streamline healthcare through the provision of nationally accessible electronic health records. In this way, they hope to `tame' the complex `wicked' proble ms facing healthcare, such as rising costs and fragmented delivery. However, these projects often encounter difficulties. Using a case study of Austra…
Informational Requirements and Client-centred Disability Care: Issues, Problems and Prospects in Australia
Client and patient-centred care have become watchwords in policies to transform social and health care systems in both Australia and the UK. In this article we argue that much of the success of moves towards client-centred social care will rest on the creation of appropriate informational environments to support new conversations between clients and those who commission and provide care services. We draw upon original research within an existing …
Misunderstanding the New Middle Class
Opening the black box: The relation between technology and work
This article argues that social scientists need to develop a detailed understanding of ‘technology’, and its relationship to social variables, if the full impfication of new technologjes is to be adequately investigated. Material from research on telephone exchange modemisation in British Telecom is used to develop such an approach
CAD—The‘Taylorisation’of drawing office work
CAD has been described as a‘Trojan horse’through which drawing office work will be deskilled. This article rebuts the crude Tayloris‐ation thesis which underlines such views and offers an alternative analysis of the effects of CAD
The Process of Technological Change: New Technology and Social Choice in the Workplace
Based on a five-year study of aspects of British Telecom's extensive telephone exchange modernization programme, this book examines the main issues that arise during the introduction of technological change in the workplace
The Process of Technological Change
The Process of Technological Change: New Technology and Social Choice in the Workplace
Management, Work Organisation and Cad - Towards Flexible Automation
CAD has been highlighted as a core technology in the development of flexible automation. However, experience during the 1980s has led to a great deal of scepticism over the benefits to be derived from adopting the technology. This article uses case study evidence to suggest that many of the problems result from a failure to adequately address the work organisation issues highlighted by CAD. The broad conclusion is that the full innovative potenti…
Human-centred by design? The adoption of CAD in the UK
The strategic management of technological innovation
Breaking from Taylorism: Changing Forms of Work in the Automobile Industry
Creative Technological Change: The Shaping of Technology and Organisations
Creative Technological Change draws upon a wide range of thinking from organisational theory, innovation studies and the sociology of technology. It explores the different ways in which these questions have been framed and answered, especially in relation to new 'virtual' technologies. The idea of metaphor is used to capture the differences between, and strengths and weaknesses of various ways of conceptualising the technology/organisation relati…
Political process perspectives on organization and technological change
In 1949 in Mann Gulch and in 1994 in South Canyon, US firefighters died trying to outrun forest fires. They died ‘with their packs on’, weighed down by their satchels and other heavy firefighting equipment which they continued to carry despite instructions to remove them. Karl Weick (1996), in exploring why they did not ‘down tools’ when so ordered and it seemed rational to do so, raised central issues about the role of tools in people’s work ide…
Cultures of ambiguity: Design, Emergence and Ambivalence in the Introduction of Normative Control
Organizational actors involved in cultural change programmes have a consciousness and experience that is often fragmented, contradictory and ambivalent. Studies documenting ambivalence have, however, tended to assume that there is a relatively clear and unambiguous change programme about which employees are ambivalent. This article argues that the nature of such programmes is more uncertain and ambiguous than this suggests. Drawing on a six-year …
'Last orders' at the rural 'cyber pub': A failure of 'social learning'?
An initiative to stimulate innovation by putting rural public houses ‘online’ as one element of making the pub, ‘the hub’ of service delivery in UK rural communities is explored. Research findings are presented which show that the initiative did not develop as intended and ultimately – even in pilot form – became difficult to sustain. This abortive attempt to appropriate computer and internet technology is explained as a failure of social learnin…
Working With Communities: Community partnership research in information technology, management and systems
From a research perspective, enhancing our understanding of interactions between people, the contexts in which they are situated, technologies, systems and information is seen as one of the keys to
Innovating Relationships: Taking a co-productive approach to the shaping of telecare services for older people
We reflect on the experiences of OLDES (Older People@Home), a European Commission 6th Framework-co-funded project, which sought to undertake a user-centred design of telecare services for older people. A series of interventions were undertaken with the objective of nurturing co-production. The aim was a rebalancing of the techno-centric focus of the system development and delivery partners in the project in order to address the wider needs and in…
Disruptive Innovation in Health Care: Business Models, Moral Orders and Electronic Records
There is widespread consensus that current healthcare costs are unsustainable, and that efficiencies could be achieved by reorganising care and making greater use of information technology, in particular nationally available electronic health records. Such approaches have, however, been difficult to implement, partly because incentives for uptake are weak. In this article we argue that the difficulties go deeper than calculations of costs and ben…
National electronic health records and the digital disruption of moral orders
Introduction: Hiding in plain sight or Disappearing in the rear view mirror?: Whatever happened to the revolution in information for Health and Social Care – Learning from England and Australia
This themed section has at its heart reflections on the development of policy of, and for, information in health and social care over the last ten years in both the UK and Australia. It addresses a set of concerns often overlooked within social policy, namely the use of information and information systems as tools by organisations, policy makers and practitioners in the modernisation or transformation of public services, including in this case he…
Informational Requirements and Client-centred Disability Care: Issues, Problems and Prospects in Australia
Client and patient-centred care have become watchwords in policies to transform social and health care systems in both Australia and the UK. In this article we argue that much of the success of moves towards client-centred social care will rest on the creation of appropriate informational environments to support new conversations between clients and those who commission and provide care services. We draw upon original research within an existing …
National electronic health record systems as `wicked projects: The Australian experience
Governments around the world are investing in large scale information and communication technology projects that are intended to modernize and streamline healthcare through the provision of nationally accessible electronic health records. In this way, they hope to `tame' the complex `wicked' proble ms facing healthcare, such as rising costs and fragmented delivery. However, these projects often encounter difficulties. Using a case study of Austra…
Howzat’—how do artefacts without matter, matter? The case of decision review systems in professional cricket
It has been argued that the social and material worlds are increasingly entangled as they become mediated by and experienced through virtual representations of live events. Virtual decision review systems in professional sport provide an albeit unusual case study example of such developments where virtual (re‐)representations of events are increasingly used in match play to inform adjudicator decisions concerning ‘what really happened’. This has …
Who is telecaring whom? Exploring the total social organisation of care work in an Italian municipality
Telecare’ refers to the use of digital or information and communication technologies (ICTs) to facilitate health and social care delivery to individuals in their homes. This article explores the phenomenon by foregrounding its interconnections with work activities, paid and unpaid. It draws on research as a part of the design and deployment of a set of telecare innovations for older people in an Italian municipality. The project was conceived at …
A ‘Tripadvisor’ for disability? Social enterprise and ‘digital disruption’ in Australia
We explore how social enterprises can use platform technologies to plug ‘informational gaps’ in the provision of disability services. Such gaps are made more apparent by policies promoting self-directed care as a means of giving service users more choice and control. We use a case study of a start-up social enterprise seeking to provide a TripAdvisor style service to examine the potential for social innovation to ‘disrupt’ current models of servi…
Computer Science (19 works) · Business (14 works) · Political science (13 works) · Sociology (11 works) · Engineering (8 works) · Public relations (8 works) · Health care (7 works) · Knowledge management (7 works) · Healthcare innovation and challenges (6 works) · Economic growth (5 works)