Deborah Agostino
Biographic Data
| ID | 3080754 |
|---|---|
| NAME | Deborah Agostino |
| GIVEN NAMES | Deborah |
| FAMILY NAME | Agostino |
| SIGNATURE | AGOSTINO D |
| AFFILIATIONS | Politecnico di Milano |
| ORCID | 0000-0002-4921-4953 |
| VERIFIED | Yes |
| TOTAL WORKS | 10 |
| TOTAL CITATIONS | 39 |
| AUTHOR COUNT | 10 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2016 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 3 |
Exploring tensions between appropriateness and consequences in digitally-induced change: Empirical evidence from a public museum
The study adopts the appropriateness and consequences logics to study how digitally-induced change unfolds in public museums as examples of anchor institutions. Through a single-case study of an Italian public museum, the results highlight digitally-induced change is shaped by the coexistence of these logics, with technological, organizational, and environmental tensions. The study contributes to public sector literature on digital transformation…
Navigating the Accountability Paradoxes of Financial Resource Abundance in the Post‐Pandemic Public Service Delivery
This paper investigates the accountability paradoxes that emerge when public administrations operate under conditions of financial resource abundance and explores how these paradoxes are managed in practice. Focusing on Italian universities in the wake of Next Generation EU (NGEU) funding, the study applies paradox theory to reconceptualize accountability as a dynamic, processual, and relational phenomenon. The findings reveal that rather than re…
The typology of drones-based initiatives by Italian museums
This study explores the emerging role of drones in museum management, with a special focus on the Italian context. Despite their prevalent use in other fields, drones remain underexplored in the museum sector outside of their archaeological applications. This study develops a comprehensive typology of drone applications in museums, with the aim of providing a roadmap for both academics and practitioners. In a multiple case study conducted across …
Covid-19 and the economic sustainability of Italian museums: Can Digital Technologies Enhance New Revenue Models
This study analyses the impact of COVID-19 on the economic sustainability of Italian museums and questions whether the wide diffusion of digital technologies can enhance new revenue models.Museums have largely used digital technologies during the pandemic to offer an alternative to the onsite experience.Yet it is less clear whether and how digital technologies can also enhance new revenue models, finally contributing to the overall sustainability…
Latent dimensions of museum experience: Assessing cross-cultural perspectives of visitors from tripadvisor reviews
Museums must assess visitors’ experience to understand them and their needs. TripAdvisor provides an accessible source of user-generated data about the visit experience, but there is limited empirical evidence on the value of automated elaboration of this data for museum management. This paper uses topic modeling to identify the latent dimensions of the visit experience for the 30 most-visited Italian museums in 2019 using online reviews. Differe…
Humanized museums? How digital technologies become relational tools
Digital technologies are acknowledged as tools to foster visitors’ engagement. However, it has not been further investigated how digital technologies might be a medium for museums to rethink their relationship with visitors. This study enters this issue, acquiring the institutional perspective of the cultural institution in charge of designing digital relational experiences with and for visitors. The research applied the Co-Creation Framework (CC…
New development: Covid-19 as an accelerator of digital transformation in public service delivery
In an unexpected circumstance, such as the COVID-19 pandemic, public service delivery cannot be suspended, but must be delivered online, relying on the available digital technology. Social media, specifically, have been widely used to reach a broader portion of the population. This article discusses the digital acceleration that governments and organizations are now facing. The focus is on Italian state museums, which have been pushed for years t…
Italian state museums during the Covid-19 crisis: From Onsite Closure to Online Openness
This study investigates the reaction of Italian state museums to the closure of their physical sites caused by the COVID-19 pandemic, taking the perspective of their online activity on social media. The study explores the type and amount of content published by museums on their social media webpages, as well as the level of online engagement that is generated by their activity. Empirically, this study investigated the 100 largest Italian state mu…
Social media data used in the measurement of public services effectiveness: Empirical evidence from Twitter in higher education institutions
Measuring public service effectiveness has become a central issue for public authorities worldwide, often driven by governmental pressures to ensure value for money. In this context, social media data represent a potential powerful tool in the hands of public authorities to support the evaluation of public service performance. By relying on an action research project in the higher education field, this study explores how social media data can con…
A Measurement Framework for Assessing the Contribution of Social Media to Public Engagement: An empirical analysis on Facebook
The public sector is increasingly turning to social media as a means to communicate and interact with citizens, but little is known about the contribution that these social technologies make to public engagement. This paper used a scoping literature review of studies examining social media in order to develop a framework that measures two Facebook features (popularity and commitment), which was then used to evaluate two different levels of public…
Italian state museums during the Covid-19 crisis: From Onsite Closure to Online Openness
This study investigates the reaction of Italian state museums to the closure of their physical sites caused by the COVID-19 pandemic, taking the perspective of their online activity on social media. The study explores the type and amount of content published by museums on their social media webpages, as well as the level of online engagement that is generated by their activity. Empirically, this study investigated the 100 largest Italian state mu…
Humanized museums? How digital technologies become relational tools
Digital technologies are acknowledged as tools to foster visitors’ engagement. However, it has not been further investigated how digital technologies might be a medium for museums to rethink their relationship with visitors. This study enters this issue, acquiring the institutional perspective of the cultural institution in charge of designing digital relational experiences with and for visitors. The research applied the Co-Creation Framework (CC…
Social media data used in the measurement of public services effectiveness: Empirical evidence from Twitter in higher education institutions
Measuring public service effectiveness has become a central issue for public authorities worldwide, often driven by governmental pressures to ensure value for money. In this context, social media data represent a potential powerful tool in the hands of public authorities to support the evaluation of public service performance. By relying on an action research project in the higher education field, this study explores how social media data can con…
Covid-19 and the economic sustainability of Italian museums: Can Digital Technologies Enhance New Revenue Models
This study analyses the impact of COVID-19 on the economic sustainability of Italian museums and questions whether the wide diffusion of digital technologies can enhance new revenue models.Museums have largely used digital technologies during the pandemic to offer an alternative to the onsite experience.Yet it is less clear whether and how digital technologies can also enhance new revenue models, finally contributing to the overall sustainability…
A Measurement Framework for Assessing the Contribution of Social Media to Public Engagement: An empirical analysis on Facebook
The public sector is increasingly turning to social media as a means to communicate and interact with citizens, but little is known about the contribution that these social technologies make to public engagement. This paper used a scoping literature review of studies examining social media in order to develop a framework that measures two Facebook features (popularity and commitment), which was then used to evaluate two different levels of public…
Social media data used in the measurement of public services effectiveness: Empirical evidence from Twitter in higher education institutions
Measuring public service effectiveness has become a central issue for public authorities worldwide, often driven by governmental pressures to ensure value for money. In this context, social media data represent a potential powerful tool in the hands of public authorities to support the evaluation of public service performance. By relying on an action research project in the higher education field, this study explores how social media data can con…
Italian state museums during the Covid-19 crisis: From Onsite Closure to Online Openness
This study investigates the reaction of Italian state museums to the closure of their physical sites caused by the COVID-19 pandemic, taking the perspective of their online activity on social media. The study explores the type and amount of content published by museums on their social media webpages, as well as the level of online engagement that is generated by their activity. Empirically, this study investigated the 100 largest Italian state mu…
New development: Covid-19 as an accelerator of digital transformation in public service delivery
In an unexpected circumstance, such as the COVID-19 pandemic, public service delivery cannot be suspended, but must be delivered online, relying on the available digital technology. Social media, specifically, have been widely used to reach a broader portion of the population. This article discusses the digital acceleration that governments and organizations are now facing. The focus is on Italian state museums, which have been pushed for years t…
Latent dimensions of museum experience: Assessing cross-cultural perspectives of visitors from tripadvisor reviews
Museums must assess visitors’ experience to understand them and their needs. TripAdvisor provides an accessible source of user-generated data about the visit experience, but there is limited empirical evidence on the value of automated elaboration of this data for museum management. This paper uses topic modeling to identify the latent dimensions of the visit experience for the 30 most-visited Italian museums in 2019 using online reviews. Differe…
Humanized museums? How digital technologies become relational tools
Digital technologies are acknowledged as tools to foster visitors’ engagement. However, it has not been further investigated how digital technologies might be a medium for museums to rethink their relationship with visitors. This study enters this issue, acquiring the institutional perspective of the cultural institution in charge of designing digital relational experiences with and for visitors. The research applied the Co-Creation Framework (CC…
The typology of drones-based initiatives by Italian museums
This study explores the emerging role of drones in museum management, with a special focus on the Italian context. Despite their prevalent use in other fields, drones remain underexplored in the museum sector outside of their archaeological applications. This study develops a comprehensive typology of drone applications in museums, with the aim of providing a roadmap for both academics and practitioners. In a multiple case study conducted across …
Covid-19 and the economic sustainability of Italian museums: Can Digital Technologies Enhance New Revenue Models
This study analyses the impact of COVID-19 on the economic sustainability of Italian museums and questions whether the wide diffusion of digital technologies can enhance new revenue models.Museums have largely used digital technologies during the pandemic to offer an alternative to the onsite experience.Yet it is less clear whether and how digital technologies can also enhance new revenue models, finally contributing to the overall sustainability…
Exploring tensions between appropriateness and consequences in digitally-induced change: Empirical evidence from a public museum
The study adopts the appropriateness and consequences logics to study how digitally-induced change unfolds in public museums as examples of anchor institutions. Through a single-case study of an Italian public museum, the results highlight digitally-induced change is shaped by the coexistence of these logics, with technological, organizational, and environmental tensions. The study contributes to public sector literature on digital transformation…
Navigating the Accountability Paradoxes of Financial Resource Abundance in the Post‐Pandemic Public Service Delivery
This paper investigates the accountability paradoxes that emerge when public administrations operate under conditions of financial resource abundance and explores how these paradoxes are managed in practice. Focusing on Italian universities in the wake of Next Generation EU (NGEU) funding, the study applies paradox theory to reconceptualize accountability as a dynamic, processual, and relational phenomenon. The findings reveal that rather than re…
Museums and Cultural Heritage (7 works) · Political science (6 works) · Business (5 works) · Computer Science (5 works) · Public relations (5 works) · Sociology (5 works) · Social media (4 works) · Cultural Industries and Urban Development (3 works) · Diverse Aspects of Tourism Research (3 works) · Pandemic (3 works)