Silvia Fissi

Biographic Data

ID3080836
NAMESilvia Fissi
GIVEN NAMESSilvia
FAMILY NAMEFissi
SIGNATUREFISSI S
AFFILIATIONSUniversity of Florence
ORCID0000-0002-8703-9324
VERIFIEDYes
TOTAL WORKS8
TOTAL CITATIONS3
AUTHOR COUNT8
EDITOR COUNT0
FIRST PUBLICATION YEAR2021
LATEST PUBLICATION YEAR2026
H-INDEX1

  • Digital “Dialogues” on Sustainability: Stakeholder Alignment in Italian Coastal Tourism

    Valentina Marchi, Silvia Fissi et al.ARTICLETourism Planning & Development2026

    As sustainability becomes increasingly central in tourism development, understanding how it is communicated by different stakeholders is essential for effective destination governance. This study investigates the alignment of sustainability communication among destination management organizations, accommodation businesses, and tourists in 22 Italian coastal destinations with the lens of collaborative governance theory integrated with narrative th…

  • Mayors, Facebook and air pollution: A missed opportunity for citizen engagement

    Open AccessMarco Contri, Valentina Marchi et al.ARTICLECities2025References: 4

    According to the World Health Organisation, nearly the entire global population is still exposed to unsafe levels of air pollution. Road transportation is a significant contributor to this issue, prompting supranational and national authorities to implement policies aimed at reducing transport-related emissions. While evidence shows that such policies can significantly improve air quality, their success largely depends on effective citizen engage…

  • Inclusivity and digital technologies in museums: Lessons from an Italian experience

    Silvia Fissi, Elena Gori et al.ARTICLEMuseum Management and Curatorship2025Cited by: 1References: 43

    This paper explores an emerging research field that considers both digital technologies and social inclusion to create a novel approach to museum management. It investigates the use of digital technologies for developing new services for people with disabilities in terms of the creation of museum inclusivity based on the case of the Museum of Geology and Paleontology located in Florence. The study analyses a special project consisting of a digita…

  • Social media, brand communication and customer engagement in Michelin-starred restaurants during a time of crisis

    Open AccessSilvia Fissi, Elena Gori et al.ARTICLEBritish Food Journal2023

    Purpose The purpose of this study is to analyse the brand communication on social media (SM) made by two- and three-starred restaurants and the customer reaction in terms of engagement effects during a crisis. The research highlights the connections between brand communication and engagement dynamics on Instagram by looking for differences in the strategies of two and three-starred restaurants and by highlighting the changes in the background eng…

  • Can Facebook really be a tool for supporting citizen engagement during emergencies

    Open AccessMarco Contri, Silvia Fissi et al.ARTICLEJournal of Public Affairs2023References: 30

    The present study explores how Italian regions and their presidents employed Facebook during the Covid‐19 pandemic to encourage citizen engagement. To do so, it adopts quantitative methodologies. Our results show that most public actors increased their levels of social activity during the pandemic but mainly for promoting public communication and that citizens much prefer interacting with presidents. Moreover, citizen engagement was higher when p…

  • Using social media for supporting engagement in the public sector: A systematic literature review

    Marco Contri, Silvia Fissi et al.ARTICLELocal Government Studies2023Cited by: 2References: 7

    https://doi.org/10.1080/03003930.2023.2288942

  • Facing Covid-19: The digitalization path of Opera di Santa Maria del Fiore in Florence

    Silvia Fissi, Elena Gori et al.ARTICLEEuropean Planning Studies2022

    Over the past few decades, digital technologies have become essential for the competitive success of museums and the achievement of their institutional mission. To the best of our knowledge, few studies have analyzed the effect of the Covid-19 pandemic on digitalization in the museum sector. In light of this, the present study aims to investigate whether the pandemic has accelerated the digital transformation of museums. It examines the case of O…

  • A collaborative approach in tourism planning: The case of Tuscany region

    Open AccessElena Gori, Silvia Fissi et al.ARTICLEEuropean Journal of Tourism…2021

    Community collaboration and participation are necessary to strengthen the effectiveness of tourism policy. This article aims to examine the tourism planning activity of public administration in fostering a collaborative approach. The article contributes to the debate on collaborative approach in tourism from the perspective of public administration. The research uses a case study and examines how Tuscany region applies a collaborative tourism pla…