Sylvaine Tuncer
Biographic Data
| ID | 308954 |
|---|---|
| NAME | Sylvaine Tuncer |
| GIVEN NAMES | Sylvaine |
| FAMILY NAME | Tuncer |
| SIGNATURE | TUNCER S |
| AFFILIATIONS | King's College London |
| ORCID | 0000-0003-2307-956X |
| VERIFIED | Yes |
| TOTAL WORKS | 11 |
| TOTAL CITATIONS | 43 |
| AUTHOR COUNT | 11 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2015 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 4 |
Customer Agency in Interactive Service
This article draws on fine-grained analyses of video recordings of service interactions at the cafe counter to revisit the notion of rapport and conceptions of the customer in interactive service. We examine customers’ agency in building rapport and how it shapes interactions with staff. The article contributes to three areas of research. For the sociology of work and employment, it sheds light on customers’ agency and pro-active contribution to …
Acknowledging, recognising and responding to one another
Recipient design in human–robot interaction
People meeting a robot for the first time do not know what it is capable of and therefore how to interact with it—what actions to produce, and how to produce them. Despite social robotics’ long-standing interest in the effects of robots’ appearance and conduct on users, and efforts to identify factors likely to improve human–robot interaction, little attention has been paid to how participants evaluate their robotic partner in the unfolding of ac…
The uses of small talk in social work
Welfare organisations across the world are becoming more streamlined with less time for building relationships with clients, rendering non-governmental organisations increasingly important for welfare provision. In this paper, we investigate an understudied area in social work: the small talk through which volunteer organisations conduct social work tasks in interaction with clients. The data consist of 108 phone calls to a helpline that offers s…
Making Time
Using video recordings as data to study how dyads follow instructional videos to achieve practical tasks, this article focuses on how participants coordinate the temporality of the video with that of their task by pausing the video. We examine three types of pausing, each displaying participants' online understanding of the instructions and different articulations between demonstrations and practical task: pausing to raise a correspondence proble…
Notes on the practices and appearances of e-scooter users in public space
Object transfers
This article builds on ethnomethodological, conversation analytic research on object transfers: how participants hand over objects to one another. By analyzing video recordings of mundane (cars) and institutional interactions (laboratories), we focus on situations where an object is central to and talked about in the joint course of action. We focus on different organizations of object transfer and show that one embodied move is decisive, either …
Analyser les interactions de travail. Le cas de la surveillance par bracelet électronique
Le développement du placement sous bracelet électronique comme peine de substitution a conduit à la création de pôles centralisateurs de surveillance, où des agents traitent systématiquement les alarmes en appelant les personnes placées sous surveillance électronique au téléphone. Après avoir situé ces alarmes dans le contexte plus large de ce dispositif de surveillance, nous analysons les séquences d'ouverture de ces appels (enregistrés dans le …
Non-participants joining in an interaction in shared work spaces
Open door environments as interactional resources to initiate unscheduled encounters in office organizations
In this article, we show how a common type of material environment in office organizations, namely offices with doors left open, enables and sustains the initiation of unscheduled, informal encounters. Using video recordings of naturally occurring interactions, we identify and describe a recurrent practice whereby visitors, mainly through their embodied conduct as they approach the doorway, are recognized by their recipients as initiating an enco…
Walking away
Notes on the practices and appearances of e-scooter users in public space
Walking away
Object transfers
This article builds on ethnomethodological, conversation analytic research on object transfers: how participants hand over objects to one another. By analyzing video recordings of mundane (cars) and institutional interactions (laboratories), we focus on situations where an object is central to and talked about in the joint course of action. We focus on different organizations of object transfer and show that one embodied move is decisive, either …
Non-participants joining in an interaction in shared work spaces
Open door environments as interactional resources to initiate unscheduled encounters in office organizations
In this article, we show how a common type of material environment in office organizations, namely offices with doors left open, enables and sustains the initiation of unscheduled, informal encounters. Using video recordings of naturally occurring interactions, we identify and describe a recurrent practice whereby visitors, mainly through their embodied conduct as they approach the doorway, are recognized by their recipients as initiating an enco…
Acknowledging, recognising and responding to one another
Making Time
Using video recordings as data to study how dyads follow instructional videos to achieve practical tasks, this article focuses on how participants coordinate the temporality of the video with that of their task by pausing the video. We examine three types of pausing, each displaying participants' online understanding of the instructions and different articulations between demonstrations and practical task: pausing to raise a correspondence proble…
Analyser les interactions de travail. Le cas de la surveillance par bracelet électronique
Le développement du placement sous bracelet électronique comme peine de substitution a conduit à la création de pôles centralisateurs de surveillance, où des agents traitent systématiquement les alarmes en appelant les personnes placées sous surveillance électronique au téléphone. Après avoir situé ces alarmes dans le contexte plus large de ce dispositif de surveillance, nous analysons les séquences d'ouverture de ces appels (enregistrés dans le …
Walking away
Open door environments as interactional resources to initiate unscheduled encounters in office organizations
In this article, we show how a common type of material environment in office organizations, namely offices with doors left open, enables and sustains the initiation of unscheduled, informal encounters. Using video recordings of naturally occurring interactions, we identify and describe a recurrent practice whereby visitors, mainly through their embodied conduct as they approach the doorway, are recognized by their recipients as initiating an enco…
Non-participants joining in an interaction in shared work spaces
Notes on the practices and appearances of e-scooter users in public space
Object transfers
This article builds on ethnomethodological, conversation analytic research on object transfers: how participants hand over objects to one another. By analyzing video recordings of mundane (cars) and institutional interactions (laboratories), we focus on situations where an object is central to and talked about in the joint course of action. We focus on different organizations of object transfer and show that one embodied move is decisive, either …
Analyser les interactions de travail. Le cas de la surveillance par bracelet électronique
Le développement du placement sous bracelet électronique comme peine de substitution a conduit à la création de pôles centralisateurs de surveillance, où des agents traitent systématiquement les alarmes en appelant les personnes placées sous surveillance électronique au téléphone. Après avoir situé ces alarmes dans le contexte plus large de ce dispositif de surveillance, nous analysons les séquences d'ouverture de ces appels (enregistrés dans le …
Making Time
Using video recordings as data to study how dyads follow instructional videos to achieve practical tasks, this article focuses on how participants coordinate the temporality of the video with that of their task by pausing the video. We examine three types of pausing, each displaying participants' online understanding of the instructions and different articulations between demonstrations and practical task: pausing to raise a correspondence proble…
The uses of small talk in social work
Welfare organisations across the world are becoming more streamlined with less time for building relationships with clients, rendering non-governmental organisations increasingly important for welfare provision. In this paper, we investigate an understudied area in social work: the small talk through which volunteer organisations conduct social work tasks in interaction with clients. The data consist of 108 phone calls to a helpline that offers s…
Recipient design in human–robot interaction
People meeting a robot for the first time do not know what it is capable of and therefore how to interact with it—what actions to produce, and how to produce them. Despite social robotics’ long-standing interest in the effects of robots’ appearance and conduct on users, and efforts to identify factors likely to improve human–robot interaction, little attention has been paid to how participants evaluate their robotic partner in the unfolding of ac…
Customer Agency in Interactive Service
This article draws on fine-grained analyses of video recordings of service interactions at the cafe counter to revisit the notion of rapport and conceptions of the customer in interactive service. We examine customers’ agency in building rapport and how it shapes interactions with staff. The article contributes to three areas of research. For the sociology of work and employment, it sheds light on customers’ agency and pro-active contribution to …
Acknowledging, recognising and responding to one another
Psychology (8 works) · Computer Science (7 works) · Sociology (6 works) · Language, Discourse, Communication Strategies (5 works) · Artificial Intelligence (4 works) · Communication (4 works) · Embodied cognition (4 works) · Emotional Labor in Professions (4 works) · Human–computer interaction (4 works) · Political science (4 works)