Pilar Talón Ballestero
Biographic Data
| ID | 3535066 |
|---|---|
| NAME | Pilar Talón Ballestero |
| GIVEN NAMES | Pilar Talón |
| FAMILY NAME | Ballestero |
| SIGNATURE | BALLESTERO P T |
| AFFILIATIONS | Universidad Rey Juan Carlos |
| ORCID | 0000-0003-0171-901X |
| VERIFIED | Yes |
| TOTAL WORKS | 3 |
| TOTAL CITATIONS | 15 |
| WORKS AS AUTHOR | 3 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2015 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 2 |
Lean on Me! Building trust and reducing risk through emotional rapport in inclusive museum experiences
Museums are adopting innovations to enhance engagement, yet accessibility for visitors with reduced mobility, particularly with mobility limitations, remains limited. This study examines how risk perceptions shape the museum experience across pre-service, service, and post-service stages, focusing on the introduction of electric mobility scooters. Through interviews with visitors and frontline employees, findings show that empathetic staff intera…
Using big data from Customer Relationship Management information systems to determine the client profile in the hotel sector
Gender differences in the hospitality industry
Gender differences in the hospitality industry
Using big data from Customer Relationship Management information systems to determine the client profile in the hotel sector
Lean on Me! Building trust and reducing risk through emotional rapport in inclusive museum experiences
Museums are adopting innovations to enhance engagement, yet accessibility for visitors with reduced mobility, particularly with mobility limitations, remains limited. This study examines how risk perceptions shape the museum experience across pre-service, service, and post-service stages, focusing on the introduction of electric mobility scooters. Through interviews with visitors and frontline employees, findings show that empathetic staff intera…
Business (2 works) · Computer Science (2 works) · Engineering (2 works) · Hospitality (2 works) · Hospitality industry (2 works) · Marketing (2 works) · Tourism (2 works) · Big data (1 work) · Composite index (1 work) · Consistency (knowledge bases (1 work)