Robert J Harrington
Biographic Data
| ID | 3538041 |
|---|---|
| NAME | Robert J Harrington |
| GIVEN NAMES | Robert J |
| FAMILY NAME | Harrington |
| SIGNATURE | HARRINGTON R J |
| AFFILIATIONS | University of Arkansas at Fayetteville |
| ORCID | 0000-0002-0769-9569 |
| VERIFIED | Yes |
| TOTAL WORKS | 5 |
| TOTAL CITATIONS | 14 |
| WORKS AS AUTHOR | 5 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2008 |
| LATEST PUBLICATION YEAR | 2021 |
| H-INDEX | 2 |
The Role of Organizational Factors on Employee Engagement and Hospitality Service Co-creation
There is a dearth of research assessing organizational factors in hospitality that have an effect on employee engagement (EE) in the co-creation of services. Using qualitative research design we examined these factors in three luxury hotels. The data were collected from six focus group interviews and the findings reveal that EE in hospitality service co-creation is influenced by key organizational factors, such as flexibility, empowerment, brand …
Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions
Background music genre can modulate flavor pleasantness and overall impression of food stimuli
This study aimed to determine whether background music genre can alter food perception and acceptance, but also to determine how the effect of background music can vary as a function of type of food (emotional versus non-emotional foods) and source of music performer (single versus multiple performers). The music piece was edited into four genres: classical, jazz, hip-hop, and rock, by either a single or multiple performers. Following consumption…
Co-production versus co-creation
The impact of beer type, pizza spiciness and gender on match perceptions
This exploratory study surveys preferences of participants towards pairing three categories of beer (lager, ale and stout) with a non-spicy and spicy pizza. The goals of this study are to determine the level of a 'just right' match of pizza style with each beer type, determine any differences by gender, and to explore if spice has an impact on participants' beer selection and beer preference
Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions
Background music genre can modulate flavor pleasantness and overall impression of food stimuli
This study aimed to determine whether background music genre can alter food perception and acceptance, but also to determine how the effect of background music can vary as a function of type of food (emotional versus non-emotional foods) and source of music performer (single versus multiple performers). The music piece was edited into four genres: classical, jazz, hip-hop, and rock, by either a single or multiple performers. Following consumption…
The impact of beer type, pizza spiciness and gender on match perceptions
This exploratory study surveys preferences of participants towards pairing three categories of beer (lager, ale and stout) with a non-spicy and spicy pizza. The goals of this study are to determine the level of a 'just right' match of pizza style with each beer type, determine any differences by gender, and to explore if spice has an impact on participants' beer selection and beer preference
Co-production versus co-creation
Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions
Background music genre can modulate flavor pleasantness and overall impression of food stimuli
This study aimed to determine whether background music genre can alter food perception and acceptance, but also to determine how the effect of background music can vary as a function of type of food (emotional versus non-emotional foods) and source of music performer (single versus multiple performers). The music piece was edited into four genres: classical, jazz, hip-hop, and rock, by either a single or multiple performers. Following consumption…
The Role of Organizational Factors on Employee Engagement and Hospitality Service Co-creation
There is a dearth of research assessing organizational factors in hospitality that have an effect on employee engagement (EE) in the co-creation of services. Using qualitative research design we examined these factors in three luxury hotels. The data were collected from six focus group interviews and the findings reveal that EE in hospitality service co-creation is influenced by key organizational factors, such as flexibility, empowerment, brand …
Political science (4 works) · Business (3 works) · Customer Service Quality and Loyalty (3 works) · Service and Product Innovation (3 works) · Tourism (3 works) · Co-Creation (2 works) · Digital Marketing and Social Media (2 works) · Hospitality (2 works) · Hospitality industry (2 works) · Marketing (2 works)