Michela Arnaboldi
Biographic Data
| ID | 3594184 |
|---|---|
| NAME | Michela Arnaboldi |
| GIVEN NAMES | Michela |
| FAMILY NAME | Arnaboldi |
| SIGNATURE | ARNABOLDI M |
| AFFILIATIONS | Politecnico di Milano |
| ORCID | 0000-0003-0950-454X |
| VERIFIED | Yes |
| TOTAL WORKS | 15 |
| TOTAL CITATIONS | 90 |
| AUTHOR COUNT | 15 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2009 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 4 |
Cultural participation in transition: Traditional and emerging forms of culture and the role of smartphones
Advancements in information technology have reshaped cultural engagement by stimulating emerging cultural practices, such as video games and podcasts, while altering traditional modes of consumption. Smartphones, in particular, are both enablers of cultural participation, providing immediate and continuous access to cultural resources, and a potential distraction that reduces engagement in traditional cultural activities. This study investigates …
Raising cultural participation: Limits and pitfalls of cultural spending in cities
Cultural participation is a catalyst for urban vitality and transformation, characterising central-periphery dynamics. At the frontline of public endowment to the arts, cities' spending plays a major role in sustaining cultural vibrancy in a territory. People’s cultural participation is, however, shaped by several socio-economic factors that can be a barrier to their engagement in the arts, intimately tied to the effectiveness of public spending …
Corporate museums and performance measurement systems
Corporate museums are facilities where companies showcase their history and interests in a museum-like setting. Similarly to traditional museums, they pursue cultural, social and economic performance goals. Differently from traditional museums, they also seek high organizational performance, because of their connection with their parent company. Given this business affiliation, the current systems to trace performance in traditional museums appea…
The role played by government communication on the level of public fear in social media: An investigation into the Covid-19 crisis in Italy
Intrapreneurship in Higher Education: The Digital Learning Challenge
Digital learning is challenging traditional higher education structures by enabling new strategic directions and entrepreneurial stimuli. The paper adopts the definition of intrapreneurship as the entrepreneurial orientation within existing organisations and explores that concept in the context of digital learning, focusing on Massive Open Online Courses (MOOCs). The three stages of intrapreneurship – formulation, deployment and evaluation – were…
New development: Covid-19 as an accelerator of digital transformation in public service delivery
In an unexpected circumstance, such as the COVID-19 pandemic, public service delivery cannot be suspended, but must be delivered online, relying on the available digital technology. Social media, specifically, have been widely used to reach a broader portion of the population. This article discusses the digital acceleration that governments and organizations are now facing. The focus is on Italian state museums, which have been pushed for years t…
The participatory turn in museums: The online facet
Italian state museums during the Covid-19 crisis: From Onsite Closure to Online Openness
This study investigates the reaction of Italian state museums to the closure of their physical sites caused by the COVID-19 pandemic, taking the perspective of their online activity on social media. The study explores the type and amount of content published by museums on their social media webpages, as well as the level of online engagement that is generated by their activity. Empirically, this study investigated the 100 largest Italian state mu…
Rationality and politics of algorithms. Will the promise of big data survive the dynamics of public decision making
Big data promises to transform public decision-making for the better by making it more responsive to actual needs and policy effects. However, much recent work on big data in public decision-making assumes a rational view of decision-making, which has been much criticized in the public administration debate. In this paper, we apply this view, and a more political one, to the context of big data and offer a qualitative study. We question the impac…
Social media data used in the measurement of public services effectiveness: Empirical evidence from Twitter in higher education institutions
Measuring public service effectiveness has become a central issue for public authorities worldwide, often driven by governmental pressures to ensure value for money. In this context, social media data represent a potential powerful tool in the hands of public authorities to support the evaluation of public service performance. By relying on an action research project in the higher education field, this study explores how social media data can con…
Urbanscope: A Lens to Observe Language Mix in Cities
Cities of the 21st century are places where various actors interact, where physical systems, that are sometime geographically distant, are strictly dependent, where relational mechanisms become crucial, and where the boundaries between individual and collective, local and global, real and digital become more and more blurred. In this context, social media can be used as a digital lens to analyze the space and the territory of cities. In fact, the…
A Measurement Framework for Assessing the Contribution of Social Media to Public Engagement: An empirical analysis on Facebook
The public sector is increasingly turning to social media as a means to communicate and interact with citizens, but little is known about the contribution that these social technologies make to public engagement. This paper used a scoping literature review of studies examining social media in order to develop a framework that measures two Facebook features (popularity and commitment), which was then used to evaluate two different levels of public…
Actor-network theory and stakeholder collaboration: The case of Cultural Districts
Student perceptions and central administrative services: The case of higher education in Italy
In recent years, various reforms have sought to foster forms of marketisation in the Italian public sector, promoting the uptake of concepts such as customer satisfaction and perceived quality. In the field of higher education, such efforts have focused on certain specific areas, like quality of research and teaching, while the quality of administrative services has been overlooked. This article attempts to fill this gap by presenting a study on …
On the Implementation of Accrual Accounting: A Study of Conflict and Ambiguity
There has been a major debate on the merits of accrual accounting in the public sector in general. This paper is an implementation study of accrual accounting in local government. It examines this issue from an implementation perspective. The implementation perspective adopted draws on Matland's ambiguity–conflict model (1995). This research is informed by a combined methods approach: the analysis of public documents and debates; a survey of loca…
Actor-network theory and stakeholder collaboration: The case of Cultural Districts
Italian state museums during the Covid-19 crisis: From Onsite Closure to Online Openness
This study investigates the reaction of Italian state museums to the closure of their physical sites caused by the COVID-19 pandemic, taking the perspective of their online activity on social media. The study explores the type and amount of content published by museums on their social media webpages, as well as the level of online engagement that is generated by their activity. Empirically, this study investigated the 100 largest Italian state mu…
Rationality and politics of algorithms. Will the promise of big data survive the dynamics of public decision making
Big data promises to transform public decision-making for the better by making it more responsive to actual needs and policy effects. However, much recent work on big data in public decision-making assumes a rational view of decision-making, which has been much criticized in the public administration debate. In this paper, we apply this view, and a more political one, to the context of big data and offer a qualitative study. We question the impac…
The participatory turn in museums: The online facet
Student perceptions and central administrative services: The case of higher education in Italy
In recent years, various reforms have sought to foster forms of marketisation in the Italian public sector, promoting the uptake of concepts such as customer satisfaction and perceived quality. In the field of higher education, such efforts have focused on certain specific areas, like quality of research and teaching, while the quality of administrative services has been overlooked. This article attempts to fill this gap by presenting a study on …
The role played by government communication on the level of public fear in social media: An investigation into the Covid-19 crisis in Italy
Social media data used in the measurement of public services effectiveness: Empirical evidence from Twitter in higher education institutions
Measuring public service effectiveness has become a central issue for public authorities worldwide, often driven by governmental pressures to ensure value for money. In this context, social media data represent a potential powerful tool in the hands of public authorities to support the evaluation of public service performance. By relying on an action research project in the higher education field, this study explores how social media data can con…
On the Implementation of Accrual Accounting: A Study of Conflict and Ambiguity
There has been a major debate on the merits of accrual accounting in the public sector in general. This paper is an implementation study of accrual accounting in local government. It examines this issue from an implementation perspective. The implementation perspective adopted draws on Matland's ambiguity–conflict model (1995). This research is informed by a combined methods approach: the analysis of public documents and debates; a survey of loca…
Student perceptions and central administrative services: The case of higher education in Italy
In recent years, various reforms have sought to foster forms of marketisation in the Italian public sector, promoting the uptake of concepts such as customer satisfaction and perceived quality. In the field of higher education, such efforts have focused on certain specific areas, like quality of research and teaching, while the quality of administrative services has been overlooked. This article attempts to fill this gap by presenting a study on …
Actor-network theory and stakeholder collaboration: The case of Cultural Districts
A Measurement Framework for Assessing the Contribution of Social Media to Public Engagement: An empirical analysis on Facebook
The public sector is increasingly turning to social media as a means to communicate and interact with citizens, but little is known about the contribution that these social technologies make to public engagement. This paper used a scoping literature review of studies examining social media in order to develop a framework that measures two Facebook features (popularity and commitment), which was then used to evaluate two different levels of public…
Social media data used in the measurement of public services effectiveness: Empirical evidence from Twitter in higher education institutions
Measuring public service effectiveness has become a central issue for public authorities worldwide, often driven by governmental pressures to ensure value for money. In this context, social media data represent a potential powerful tool in the hands of public authorities to support the evaluation of public service performance. By relying on an action research project in the higher education field, this study explores how social media data can con…
Urbanscope: A Lens to Observe Language Mix in Cities
Cities of the 21st century are places where various actors interact, where physical systems, that are sometime geographically distant, are strictly dependent, where relational mechanisms become crucial, and where the boundaries between individual and collective, local and global, real and digital become more and more blurred. In this context, social media can be used as a digital lens to analyze the space and the territory of cities. In fact, the…
Rationality and politics of algorithms. Will the promise of big data survive the dynamics of public decision making
Big data promises to transform public decision-making for the better by making it more responsive to actual needs and policy effects. However, much recent work on big data in public decision-making assumes a rational view of decision-making, which has been much criticized in the public administration debate. In this paper, we apply this view, and a more political one, to the context of big data and offer a qualitative study. We question the impac…
Italian state museums during the Covid-19 crisis: From Onsite Closure to Online Openness
This study investigates the reaction of Italian state museums to the closure of their physical sites caused by the COVID-19 pandemic, taking the perspective of their online activity on social media. The study explores the type and amount of content published by museums on their social media webpages, as well as the level of online engagement that is generated by their activity. Empirically, this study investigated the 100 largest Italian state mu…
New development: Covid-19 as an accelerator of digital transformation in public service delivery
In an unexpected circumstance, such as the COVID-19 pandemic, public service delivery cannot be suspended, but must be delivered online, relying on the available digital technology. Social media, specifically, have been widely used to reach a broader portion of the population. This article discusses the digital acceleration that governments and organizations are now facing. The focus is on Italian state museums, which have been pushed for years t…
The participatory turn in museums: The online facet
Intrapreneurship in Higher Education: The Digital Learning Challenge
Digital learning is challenging traditional higher education structures by enabling new strategic directions and entrepreneurial stimuli. The paper adopts the definition of intrapreneurship as the entrepreneurial orientation within existing organisations and explores that concept in the context of digital learning, focusing on Massive Open Online Courses (MOOCs). The three stages of intrapreneurship – formulation, deployment and evaluation – were…
The role played by government communication on the level of public fear in social media: An investigation into the Covid-19 crisis in Italy
Corporate museums and performance measurement systems
Corporate museums are facilities where companies showcase their history and interests in a museum-like setting. Similarly to traditional museums, they pursue cultural, social and economic performance goals. Differently from traditional museums, they also seek high organizational performance, because of their connection with their parent company. Given this business affiliation, the current systems to trace performance in traditional museums appea…
Cultural participation in transition: Traditional and emerging forms of culture and the role of smartphones
Advancements in information technology have reshaped cultural engagement by stimulating emerging cultural practices, such as video games and podcasts, while altering traditional modes of consumption. Smartphones, in particular, are both enablers of cultural participation, providing immediate and continuous access to cultural resources, and a potential distraction that reduces engagement in traditional cultural activities. This study investigates …
Raising cultural participation: Limits and pitfalls of cultural spending in cities
Cultural participation is a catalyst for urban vitality and transformation, characterising central-periphery dynamics. At the frontline of public endowment to the arts, cities' spending plays a major role in sustaining cultural vibrancy in a territory. People’s cultural participation is, however, shaped by several socio-economic factors that can be a barrier to their engagement in the arts, intimately tied to the effectiveness of public spending …
Political science (11 works) · Computer Science (10 works) · Public relations (10 works) · Business (7 works) · Social media (7 works) · Sociology (7 works) · Cultural Industries and Urban Development (5 works) · Museums and Cultural Heritage (5 works) · Law (4 works) · Population (4 works)