Jean Hartley
Biographic Data
| ID | 3604083 |
|---|---|
| NAME | Jean Hartley |
| GIVEN NAMES | Jean |
| FAMILY NAME | Hartley |
| SIGNATURE | HARTLEY J |
| AFFILIATIONS | The Open University |
| ORCID | 0000-0002-9488-1894 |
| VERIFIED | Yes |
| TOTAL WORKS | 44 |
| TOTAL CITATIONS | 267 |
| AUTHOR COUNT | 43 |
| EDITOR COUNT | 1 |
| FIRST PUBLICATION YEAR | 1978 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 10 |
Police leadership at the political interface: A systematic literature review
The politics-administration dichotomy, central to public management, is relatively neglected in policing. This systematic review examined this concept through the understandings, roles and relationships police have with elected politicians in Westminster governmental systems. It also examines what political skills, particularly political astuteness, senior police use in exercising their leadership when working with politicians. The review found t…
Roundtable: Perspectives on The Public
Public leadership to foster peacebuilding in violently divided societies
This paper examines public leadership for peacebuilding in divided societies emerging from severe violence. It deploys two theories of leadership: social identity and political astuteness, to investigate peacebuilding leadership processes. The paper investigates contradictions in social identity leadership, since peacebuilding leaders reach out beyond their own group to outgroups in hostile contexts. Semi-structured interviews with 32 leaders in …
Insights into public management from policing: Introduction to the special issue of Public Management Review
This introduction to the special issue aims to bridge the gap between two fields – policing on the one hand and public management on the other – which have seen only sporadic cross-fertilization so far. We begin by outlining the benefits of engaging with policing as a distinctive subject of public management study but one with generalizable and challenging insights for public management. We then provide a brief overview of the papers in the speci…
Public management and policing: A dialectical inquiry
The study of policing offers rich opportunities to test and refine the boundaries of key concepts and theories of public management, yet it is neglected in public management discourse. In this essay, we strike up a conversation between public management and policing studies, arguing that, through this dialectical inquiry, concepts and theories in both fields can be reviewed and improved. We explore areas with particular potential for cross-fertil…
Leading for public value in multi-agency collaboration
This paper examines the relationship between leadership and public value in a multi-agency service, requiring the delicate navigation of tensions when there are diverse and competing interests among public service collaborators. The paper adopts an actor-focused perspective arguing for the need to develop theory about leadership in collaborative settings which includes understanding political astuteness in leadership, as this can have an impact o…
Valuing Public Innovation: Contributions to Theory and Practice
Valuing Public Innovation: Contributions to Theory and Practice
The Cloud of Unknowing: Time for Value-ing Gerunds
We respond to Mark Prebble’s welcome and thought-provoking article not by repeating in full our previous, published arguments about public value as contested democratic practice (Benington, 2015; Benington Hartley, 2019), but by highlighting some key points about profound changes in the context to take the conversation forward from where Mark leaves it. These have implications for knowing, contesting, value-ing, and creating publics
Population analysis of organizational innovation and learning
This article argues for a population level of analysis, addressing a theoretical and empirical gap and enabling the analysis of transition, tempo, and timing at the macro level. The article examines four theories of population‐level innovation: population ecology, neo‐institutional theory, innovation diffusion, and population‐level learning theory. A population‐level empirical study of innovation and organizational learning addresses three resear…
Leading through agonistic conflict: Contested sense-making in national political arenas
This article examines the social processes of political leadership in situations of contest and conflict, taking place within a key and long-established democratic institution, the UK Parliament. The empirical focus is on leadership in House of Commons select committees, which are concerned with holding the government to account. Headlines and media scrutiny, combined with internal challenge from the cross-party mix of politicians on the committe…
Asymmetries of leadership: Agency, response and reason
Drawing on empirical data from an action research project in policing, we propose that the power relations of leadership unfold in asymmetries of agency, response and reason: Leaders both expect and experience more responsibility than control; more blame than praise; and interpretations of failure – both their own and others’ – based more on personal fault than on situational or task complexity. We focus, therefore, on power asymmetry not in the …
Leadership for public value: Political astuteness as a conceptual link
Both leadership and public value are increasingly seen as concepts highly relevant to public administration, not only because of complex societal challenges but also as ways to address pluralistic interests in society. This article explores in detail the varied conceptualizations of public value and of public leadership. Furthermore, we argue that political astuteness provides an important conceptual linkage between leadership and public value, e…
Leading and recognizing public value
This article examines the relationship between leadership and public value, which is particularly challenging in a context of explicit contest and conflict. The theoretical framework is illustrated through a case study of policing rural crime. The study reveals that the police worked with multiple and competing publics rather than a single homogeneous public, and that part of their leadership role was to create and convene a public space in which…
Innovation and inter-organizational learning in the context of public service reform
This article examines links between innovation and inter-organizational learning in the context of public service reform. The theory-building and empirical research draws on longitudinal analysis using mixed methods and multiple stakeholder respondents, set in the context of the Beacon Scheme, an instrument of UK public service reform. The research examines two questions: first, how does inter-organizational learning contribute to innovation? Sec…
Towards an empirical research agenda for public value theory
There is considerable scholarly writing about the theory and application of public value concepts, but this article explores why there is, by contrast, so little empirical research on public value. The article then goes on to provide a framework and a research agenda for inspiring and guiding new empirical research, based on three different conceptualizations of public value, with researchers needing to be explicit about which approach they are u…
The Routledge Companion to Leadership
The Routledge Companion to
Routledge Companion to Leadership
Public Sector Leadership and Management Development
There is an interesting paradox about leadership and management development (LMD) in the public sector. It is a large sector of the economy and society and also contributes in myriad ways to a nation’s competitiveness and well-being – yet it is also a neglected sector in terms of leadership and management development, both in terms of expenditure and also in terms of attention from academics. This chapter will explore the opportunities for concep…
Into the Purple Zone: Deconstructing the Politics/Administration Distinction
We add new data to the long-standing debate about the interface between politics and administration, deploying theory and evidence indicating that it varies. It can be either a “purple zone” of interaction between the red of politics and the blue of administration, or a clear line. We use survey responses from 1,012 mostly senior public managers in the United Kingdom, Australia, and New Zealand, along with semi-structured interviews with 42 of th…
Enhancing Public Innovation by Transforming Public Governance
Rising and changing citizen expectations, dire fiscal constraints, unfulfilled political aspirations, high professional ambitions, and a growing number of stubborn societal problems have generated an increasing demand for innovation of public policies and services. Drawing on the latest research, this book examines how current systems of public governance can be transformed in order to enhance public innovation. It scrutinizes the need for new ro…
Feeling the Squeeze: Public Employees’ Experiences of Cutback- and Innovation-Related Organizational Changes Following a National Announcement of Budget Reductions
Fiscal austerity is having major impacts on public service organizations, but little is known about the effects of these changes on employees' well-being, attitudes, and behaviors. Following a major UK national government announcement of budget reductions, we conducted a longitudinal field study of employees in diverse public sector organizations across the United Kingdom to address how the communication and the implementation of this external po…
Public Value and Political Astuteness in the Work of Public Managers: The Art of the Possible
The public value framework, with its call for more entrepreneurial activities by public managers, has attracted concern and criticism about its implicit breaching of the politics/administration dichotomy. This article explores the role of political astuteness not only in discerning and creating public value, but also in enabling public managers to be sensitive to the dichotomy. We employ a conceptual framework to identify the skills of political …
Collaborative Innovation: A Viable Alternative to Market Competition and Organizational Entrepreneurship
There are growing pressures for the public sector to be more innovative but considerable disagreement about how to achieve it. This article uses institutional and organizational analysis to compare three major public innovation strategies. The article confronts the myth that the market‐driven private sector is more innovative than the public sector by showing that both sectors have a number of drivers of as well as barriers to innovation, some of…
The Psychology of Politicians
The Psychology of Politicians explores a topic which fuels public and media debate yet is under-researched and has potentially far-reaching consequences for the success of our political systems. Focusing on research with democratically elected representatives from the UK, Poland and Italy, and on the political behaviour of a former US President and voters' perceptions in the emerging democracy of Ukraine, this book is packed with psychological in…
Feeling the Squeeze: Public Employees’ Experiences of Cutback- and Innovation-Related Organizational Changes Following a National Announcement of Budget Reductions
Fiscal austerity is having major impacts on public service organizations, but little is known about the effects of these changes on employees' well-being, attitudes, and behaviors. Following a major UK national government announcement of budget reductions, we conducted a longitudinal field study of employees in diverse public sector organizations across the United Kingdom to address how the communication and the implementation of this external po…
Public Value and Political Astuteness in the Work of Public Managers: The Art of the Possible
The public value framework, with its call for more entrepreneurial activities by public managers, has attracted concern and criticism about its implicit breaching of the politics/administration dichotomy. This article explores the role of political astuteness not only in discerning and creating public value, but also in enabling public managers to be sensitive to the dichotomy. We employ a conceptual framework to identify the skills of political …
Leading and learning? Knowledge transfer in the Beacon Council Scheme
This paper examines the Beacon Council Scheme as a distinct policy element within the UK government’s wide–ranging local government modernization agenda. The aim of the Beacon scheme is two–fold. First, reward for high performing councils and second, the achievement of substantial change by sharing ‘best practice’ from identified centres of excellence. The scheme presupposes an implicit theory of organizational change through learning. The Beacon…
A model of political leadership
In this article we develop a model of political leadership. In doing so, we analyse the challenges facing political leaders in local government in England and Wales. We use this analysis as a basis for broader theorizing: about leadership at other levels of government, and in other countries. The scope for applying extant accounts of leadership in these domains can be enhanced by considering the relational complexities that characterize the envir…
Leading and recognizing public value
This article examines the relationship between leadership and public value, which is particularly challenging in a context of explicit contest and conflict. The theoretical framework is illustrated through a case study of policing rural crime. The study reveals that the police worked with multiple and competing publics rather than a single homogeneous public, and that part of their leadership role was to create and convene a public space in which…
Into the Purple Zone: Deconstructing the Politics/Administration Distinction
We add new data to the long-standing debate about the interface between politics and administration, deploying theory and evidence indicating that it varies. It can be either a “purple zone” of interaction between the red of politics and the blue of administration, or a clear line. We use survey responses from 1,012 mostly senior public managers in the United Kingdom, Australia, and New Zealand, along with semi-structured interviews with 42 of th…
Knowledge creation and transfer in the beacon scheme: Improving services through sharing good practice
This article examines the extent to which processes of knowledge creation, transfer and application through sharing learning are effective in improving local public services. We examine the impact of the Beacon Scheme as a means of achieving service and corporate improvement. The research findings suggest that the acquisition of knowledge by learning network members and the transfer of learning leading to change in working practices and corporate…
Social class and psychological ill-health during unemployment
This study explores psychological health and the experience of being unemployed for between 6 and 11 months in two social class groups: unskilled and semi-skilled workers v. white-collar, managerial and professional workers. The respondents were British married men aged between 25 and 39. Information was obtained through interviews about financial and other problems, perceived threats associated with unemployment, anxiety, depression, general psy…
Leadership for public value: Political astuteness as a conceptual link
Both leadership and public value are increasingly seen as concepts highly relevant to public administration, not only because of complex societal challenges but also as ways to address pluralistic interests in society. This article explores in detail the varied conceptualizations of public value and of public leadership. Furthermore, we argue that political astuteness provides an important conceptual linkage between leadership and public value, e…
Ethics in leadership: The case of local politicians
The mainstream literature on leadership has little to say about the role of ethics. Equally, much of this literature is concerned with the private sector and with managerial leadership. This paper addresses both these gaps, by reporting on the development of a scale for measuring ethical values in local political leadership, the public service values scale. This is one section of a larger instrument for assessing the skills of local political lea…
Innovation and inter-organizational learning in the context of public service reform
This article examines links between innovation and inter-organizational learning in the context of public service reform. The theory-building and empirical research draws on longitudinal analysis using mixed methods and multiple stakeholder respondents, set in the context of the Beacon Scheme, an instrument of UK public service reform. The research examines two questions: first, how does inter-organizational learning contribute to innovation? Sec…
The Shining Lights? Public Service Awards as an Approach to Service Improvement
Award schemes have proliferated in the public sector worldwide – yet there is little analysis of their role in improving public services through celebrating performance and sharing good practice. This paper theorizes this development, establishing a research agenda to examine the functioning, attractiveness and effectiveness of award schemes, which may be classified as being threshold or competitive schemes. The paper examines a major English com…
Asymmetries of leadership: Agency, response and reason
Drawing on empirical data from an action research project in policing, we propose that the power relations of leadership unfold in asymmetries of agency, response and reason: Leaders both expect and experience more responsibility than control; more blame than praise; and interpretations of failure – both their own and others’ – based more on personal fault than on situational or task complexity. We focus, therefore, on power asymmetry not in the …
Evolving forms of quality management in local government: Lessons from the Best Value pilot programme
English This article explores the relationship between Quality Management (QM) and Best Value. It investigates how well Best Value incorporates established QM practice and moreover whether the framework has also encouraged any innovative QM developments. Conceptual and practice-centred models of local government service quality provide the structure to explore empirical evidence gathered from the Best Value pilot programme, with more specific ref…
Population analysis of organizational innovation and learning
This article argues for a population level of analysis, addressing a theoretical and empirical gap and enabling the analysis of transition, tempo, and timing at the macro level. The article examines four theories of population‐level innovation: population ecology, neo‐institutional theory, innovation diffusion, and population‐level learning theory. A population‐level empirical study of innovation and organizational learning addresses three resear…
Leading through agonistic conflict: Contested sense-making in national political arenas
This article examines the social processes of political leadership in situations of contest and conflict, taking place within a key and long-established democratic institution, the UK Parliament. The empirical focus is on leadership in House of Commons select committees, which are concerned with holding the government to account. Headlines and media scrutiny, combined with internal challenge from the cross-party mix of politicians on the committe…
The Cloud of Unknowing: Time for Value-ing Gerunds
We respond to Mark Prebble’s welcome and thought-provoking article not by repeating in full our previous, published arguments about public value as contested democratic practice (Benington, 2015; Benington Hartley, 2019), but by highlighting some key points about profound changes in the context to take the conversation forward from where Mark leaves it. These have implications for knowing, contesting, value-ing, and creating publics
The Cossacks and Religion in Early Modern Ukraine
1London School of Economics and Political Science The Cossacks and Religion in Early Modern Ukraine SerhiiPlokhy OxfordOxford U.P. 2001401£45
A case study of repertory grids used in vocational guidance
To the layman at least, the differentialist tradition of vocational guidance has the advantage of using objective tools such as tests, norms and profiles which act as a defence against the charge of subjective bias. Because the developmentalist aims to ‘understand’ the growth and development of an individual's vocational maturity, these traditional tools are of limited value. Repertory grids are a relatively new tool which seem to offer a solutio…
The Executive Gypsy: The Quality of Managerial Life
The impact of unemployment upon the self‐esteem of managers
Previous writers have suggested that a major psychological consequence of job loss and unemployment is a lowering of self‐esteem, although there has been little contemporary investigation, particularly at the managerial and professional level. The empirical validity of the proposition was assessed through the comparison of 87 unemployed middle and senior managers with 64 employed managers, and through both longitudinal and cross‐sectional analysi…
Social class and psychological ill-health during unemployment
This study explores psychological health and the experience of being unemployed for between 6 and 11 months in two social class groups: unskilled and semi-skilled workers v. white-collar, managerial and professional workers. The respondents were British married men aged between 25 and 39. Information was obtained through interviews about financial and other problems, perceived threats associated with unemployment, anxiety, depression, general psy…
Mass unemployment: Plant closings and community mental health
Psychology and industrial relations: From conflict to cooperation
A test of a model for explaining the affective experience of unemployed men
This paper uses a model drawn from the occupational stress literature to predict variations in the psychological experience of long‐term unemployed men. The model proposes that variations are mainly due to the stressfulness of the environment which is defined by the balance of problems, supports and opportunities existing in it. The model assumes, however, that the impact of the environment is modified by certain other variables such as social cl…
I. Organizational Psychology: Theory
Relaciones laborales: La psicología de la influencia y del control en el trabajo
Evolving forms of quality management in local government: Lessons from the Best Value pilot programme
English This article explores the relationship between Quality Management (QM) and Best Value. It investigates how well Best Value incorporates established QM practice and moreover whether the framework has also encouraged any innovative QM developments. Conceptual and practice-centred models of local government service quality provide the structure to explore empirical evidence gathered from the Best Value pilot programme, with more specific ref…
Leading and learning? Knowledge transfer in the Beacon Council Scheme
This paper examines the Beacon Council Scheme as a distinct policy element within the UK government’s wide–ranging local government modernization agenda. The aim of the Beacon scheme is two–fold. First, reward for high performing councils and second, the achievement of substantial change by sharing ‘best practice’ from identified centres of excellence. The scheme presupposes an implicit theory of organizational change through learning. The Beacon…
The Cossacks and Religion in Early Modern Ukraine
1London School of Economics and Political Science The Cossacks and Religion in Early Modern Ukraine SerhiiPlokhy OxfordOxford U.P. 2001401£45
Case Study Research
Essential Guide to Qualitative Methods in Organizational Research is an excellent resource for students and researchers in the areas of organization studies, management research and organizational psychology, bringing together in one volume the range of methods available for undertaking qualitative data collection and analysis. The volume includes 30 chapters, each focusing on a specific technique. The chapters cover traditional research methods,…
Knowledge creation and transfer in the beacon scheme: Improving services through sharing good practice
This article examines the extent to which processes of knowledge creation, transfer and application through sharing learning are effective in improving local public services. We examine the impact of the Beacon Scheme as a means of achieving service and corporate improvement. The research findings suggest that the acquisition of knowledge by learning network members and the transfer of learning leading to change in working practices and corporate…
A model of political leadership
In this article we develop a model of political leadership. In doing so, we analyse the challenges facing political leaders in local government in England and Wales. We use this analysis as a basis for broader theorizing: about leadership at other levels of government, and in other countries. The scope for applying extant accounts of leadership in these domains can be enhanced by considering the relational complexities that characterize the envir…
Ethics in leadership: The case of local politicians
The mainstream literature on leadership has little to say about the role of ethics. Equally, much of this literature is concerned with the private sector and with managerial leadership. This paper addresses both these gaps, by reporting on the development of a scale for measuring ethical values in local political leadership, the public service values scale. This is one section of a larger instrument for assessing the skills of local political lea…
The Shining Lights? Public Service Awards as an Approach to Service Improvement
Award schemes have proliferated in the public sector worldwide – yet there is little analysis of their role in improving public services through celebrating performance and sharing good practice. This paper theorizes this development, establishing a research agenda to examine the functioning, attractiveness and effectiveness of award schemes, which may be classified as being threshold or competitive schemes. The paper examines a major English com…
Innovations in governance
This article explores a special class of innovations - innovations in governance – and develops an analytical schema for characterizing and evaluating them. To date, the innovation literature has focused primarily on the private rather than the public sector, and on innovations which improve organizational performance through product and process innovations rather than public sector innovations which seek to improve social performance through re-…
Organizational learning and knowledge in public service organizations: A systematic review of the literature
This paper is a systematic review of the literature on organizational learning and knowledge with relevance to public service organizations. Organizational learning and knowledge are important to public sector organizations, which share complex external challenges with private organizations, but have different drivers and goals for knowledge. The evidence shows that the concepts of organizational learning and knowledge are under‐researched in rel…
The Psychology of Politicians
The Psychology of Politicians explores a topic which fuels public and media debate yet is under-researched and has potentially far-reaching consequences for the success of our political systems. Focusing on research with democratically elected representatives from the UK, Poland and Italy, and on the political behaviour of a former US President and voters' perceptions in the emerging democracy of Ukraine, this book is packed with psychological in…
Collaborative Innovation: A Viable Alternative to Market Competition and Organizational Entrepreneurship
There are growing pressures for the public sector to be more innovative but considerable disagreement about how to achieve it. This article uses institutional and organizational analysis to compare three major public innovation strategies. The article confronts the myth that the market‐driven private sector is more innovative than the public sector by showing that both sectors have a number of drivers of as well as barriers to innovation, some of…
Public Value and Political Astuteness in the Work of Public Managers: The Art of the Possible
The public value framework, with its call for more entrepreneurial activities by public managers, has attracted concern and criticism about its implicit breaching of the politics/administration dichotomy. This article explores the role of political astuteness not only in discerning and creating public value, but also in enabling public managers to be sensitive to the dichotomy. We employ a conceptual framework to identify the skills of political …
Feeling the Squeeze: Public Employees’ Experiences of Cutback- and Innovation-Related Organizational Changes Following a National Announcement of Budget Reductions
Fiscal austerity is having major impacts on public service organizations, but little is known about the effects of these changes on employees' well-being, attitudes, and behaviors. Following a major UK national government announcement of budget reductions, we conducted a longitudinal field study of employees in diverse public sector organizations across the United Kingdom to address how the communication and the implementation of this external po…
The Routledge Companion to Leadership
The Routledge Companion to
Routledge Companion to Leadership
Political science (29 works) · Sociology (25 works) · Public relations (22 works) · Public Policy and Administration Research (18 works) · Computer Science (17 works) · Law (17 works) · Politics (15 works) · Business (14 works) · Psychology (13 works) · Public Administration (12 works)