Joanne Turnbull
Datos Biográficos
| ID | 3604098 |
|---|---|
| NOMBRE | Joanne Turnbull |
| NOMBRES | Joanne |
| APELLIDO | Turnbull |
| FIRMA | TURNBULL J |
| AFILIACIONES | University of Southampton |
| ORCID | 0000-0002-5006-4438 |
| VERIFICADO | Sí |
| TOTAL DE OBRAS | 11 |
| TOTAL DE CITAS | 8 |
| TOTAL COMO AUTOR | 11 |
| TOTAL COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 1987 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2026 |
| ÍNDICE H | 2 |
The Work Undertaken by Patients and Their Families Whilst in the Emergency Department
INTRODUCTION: Patients sometimes stay a considerable length of time within Emergency Departments (EDs) and often leave with an incomplete understanding of their health problems and treatment. The complexity of how patients and their families make sense of emergency care and what they do throughout their journey is incompletely described, typically relying on retrospective interviews. This study describes the development of a typology of their thi…
The remarkable invisibility of NHS 111 online
In 2017, the NHS 111 telephone service was augmented by an online service. This is an exemplar of 'digital-first', the push to enrol digital technologies to deliver services, and is viewed by policymakers as an important vehicle for managing demand for overburdened health services. This article reports the qualitative component of a larger multi-method study of NHS 111 online. Qualitative telephone interviews with 80 staff and stakeholders implic…
Navigating and making sense of urgent and emergency care processes and provision
BACKGROUND: Whilst many health systems offer a range of urgent and emergency care services to deal with the need for unscheduled care, these can be problematic to navigate. OBJECTIVE: To explore how lay people make sense of urgent care provision and processes. DESIGN: Qualitative study, incorporating citizen panels and longitudinal semi-structured qualitative interviews. SETTING AND PARTICIPANTS: Two citizens' panels, comprising purposively selec…
Risk work in NHS 111
The substitution of clinical with non-clinical staff to triage and manage calls in the NHS urgent care services is one of the number of measures designed to meet growing health services demand. The deployment of a Computer Decision Support System ‘NHS Pathways’ to support this work has created a new type of health worker and a new form of risk work. In this article, we examine how call handlers manage, experience and respond to risk in their ever…
Trusting technical change in call centres
Technical change is an on-going organizational challenge in call centres. While new technologies continually promise enhanced performance, not least by extending managerial control, the implementation of these technologies is an emergent process that requires effort by workers to establish new routines that embed innovations into everyday work. This article considers the role that trust may play in this process. Drawing on a theoretical framework…
War and Peace
The introduction of integrated out‐of‐hours arrangements in England
Objective To establish which generic attributes of general practice out‐of‐hours health services are important to the public. Methods A discrete choice experiment postal survey conducted in three English general practitioner (GP) co‐operatives. A total of 871 individuals aged 20–70 years registered with a GP. Outcomes were preferences for, and trade‐offs between: time to making initial contact, time waiting for advice/treatment, informed of expec…
Seven Stories
Here I Am
The Grassy Street
Living with a depressed person
Trusting technical change in call centres
Technical change is an on-going organizational challenge in call centres. While new technologies continually promise enhanced performance, not least by extending managerial control, the implementation of these technologies is an emergent process that requires effort by workers to establish new routines that embed innovations into everyday work. This article considers the role that trust may play in this process. Drawing on a theoretical framework…
The remarkable invisibility of NHS 111 online
In 2017, the NHS 111 telephone service was augmented by an online service. This is an exemplar of 'digital-first', the push to enrol digital technologies to deliver services, and is viewed by policymakers as an important vehicle for managing demand for overburdened health services. This article reports the qualitative component of a larger multi-method study of NHS 111 online. Qualitative telephone interviews with 80 staff and stakeholders implic…
Living with a depressed person
The Grassy Street
Here I Am
The introduction of integrated out‐of‐hours arrangements in England
Objective To establish which generic attributes of general practice out‐of‐hours health services are important to the public. Methods A discrete choice experiment postal survey conducted in three English general practitioner (GP) co‐operatives. A total of 871 individuals aged 20–70 years registered with a GP. Outcomes were preferences for, and trade‐offs between: time to making initial contact, time waiting for advice/treatment, informed of expec…
Seven Stories
War and Peace
Trusting technical change in call centres
Technical change is an on-going organizational challenge in call centres. While new technologies continually promise enhanced performance, not least by extending managerial control, the implementation of these technologies is an emergent process that requires effort by workers to establish new routines that embed innovations into everyday work. This article considers the role that trust may play in this process. Drawing on a theoretical framework…
Risk work in NHS 111
The substitution of clinical with non-clinical staff to triage and manage calls in the NHS urgent care services is one of the number of measures designed to meet growing health services demand. The deployment of a Computer Decision Support System ‘NHS Pathways’ to support this work has created a new type of health worker and a new form of risk work. In this article, we examine how call handlers manage, experience and respond to risk in their ever…
Navigating and making sense of urgent and emergency care processes and provision
BACKGROUND: Whilst many health systems offer a range of urgent and emergency care services to deal with the need for unscheduled care, these can be problematic to navigate. OBJECTIVE: To explore how lay people make sense of urgent care provision and processes. DESIGN: Qualitative study, incorporating citizen panels and longitudinal semi-structured qualitative interviews. SETTING AND PARTICIPANTS: Two citizens' panels, comprising purposively selec…
The remarkable invisibility of NHS 111 online
In 2017, the NHS 111 telephone service was augmented by an online service. This is an exemplar of 'digital-first', the push to enrol digital technologies to deliver services, and is viewed by policymakers as an important vehicle for managing demand for overburdened health services. This article reports the qualitative component of a larger multi-method study of NHS 111 online. Qualitative telephone interviews with 80 staff and stakeholders implic…
The Work Undertaken by Patients and Their Families Whilst in the Emergency Department
INTRODUCTION: Patients sometimes stay a considerable length of time within Emergency Departments (EDs) and often leave with an incomplete understanding of their health problems and treatment. The complexity of how patients and their families make sense of emergency care and what they do throughout their journey is incompletely described, typically relying on retrospective interviews. This study describes the development of a typology of their thi…
Business (4 obras) · Health care (4 obras) · Political science (4 obras) · Psychology (4 obras) · Public relations (4 obras) · Art (3 obras) · Computer Science (3 obras) · Emergency and Acute Care Studies (3 obras) · Engineering (3 obras) · Medicine (3 obras)