Kim Osman
Biographic Data
| ID | 371827 |
|---|---|
| NAME | Kim Osman |
| GIVEN NAMES | Kim |
| FAMILY NAME | Osman |
| SIGNATURE | OSMAN K |
| AFFILIATIONS | Queensland University of Technology |
| ORCID | 0000-0003-4734-8031 |
| VERIFIED | Yes |
| TOTAL WORKS | 12 |
| TOTAL CITATIONS | 7 |
| AUTHOR COUNT | 12 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2010 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 1 |
Transformation of Customer Satisfaction Assessment through AI Integration in Enhancing Service Quality
The digital transformation driven by the Fourth Industrial Revolution has shifted customer satisfaction assessment from manual methods to intelligent, technology-based approaches, particularly those employing Artificial Intelligence (AI). This concept paper discusses the role of AI in transforming customer satisfaction evaluation through applications such as Natural Language Processing (NLP), Machine Learning (ML), sentiment analysis and generati…
Students’ Perceptions of the School-Based Cooperative Problem-Based Learning (SB-CPBL)
This qualitative phenomenological study aimed to explore middle school students’ perceptions of using the school-based cooperative problem-based learning (SB-CPBL) approach in learning science. The study examined how SB-CPBL differs from the students’ usual learning, how the new approach affects their learning process and the main challenges of learning via SB-CPBL. The study identifies key patterns in students’ perceptions of SB-CPBL in science …
Teacher Transformational Leadership and Student Innovative Work Behaviour
This integrative review synthesises research on teacher transformational leadership (TTL), psychological safety and student innovative work behaviour (SIWB) in school and higher education contexts worldwide. It conceptualises TTL as a relational, meaning-making practice through which teachers articulate compelling visions, demonstrate an openness to learning and provide personalised support that changes how students perceive authority, risk and i…
Amplifying the News
Connecting in Cape York
Our presentation will discuss how our team of Indigenous and non-Indigenous developed a unique Indigenous research methodology to increase understanding of the digital inclusion challenges faced by low income Indigenous families living on Mornington Island, a remote Aboriginal community in remote Queensland, Australia. We discuss our methodology and findings of how low income Mornington Island Aboriginal families use the internet to access govern…
Connecting in the Gulf
Digital inclusion research explores the complex inequalities among different societal groups that affect people’s ability to fully participate in social, economic, and cultural life. Globally, digital inequalities exist between Indigenous and non-Indigenous people and this paper contributes to a growing body of literature focused on Indigenous digital inclusion in Australia. This paper outlines how a team of Indigenous and non-Indigenous research…
MyKimDG module
Given that science and technology innovations are increasingly becoming important in the global economy market in the twenty-first century, many countries around the world put greater emphasis on producing students who have mastered knowledge of chemistry and who possess twenty-first century skills. However, chemistry is perceived as a difficult subject, and the topic of salts is considered the most difficult in the Malaysian chemistry curriculum…
Gender differential item functioning analysis in measuring computational thinking disposition among secondary school students
Computational thinking refers to the cognitive processes underpinning the application of computer science concepts and methodologies to the methodical approach and creation of a solution to a problem. The study aims to determine how students' cognitive, affective, and conative dispositions in using computational thinking are influenced by a gender. This study used a survey research design with quantitative approach. Five hundred thirty-five secon…
The Conversation, Ten Years On
The Conversation (theconversation.com) represents a unique model for communicating scholarly research to the general public via explanatory journalism. Rather than relying on scholars’ personal networks, the promotional efforts of university press offices, or requests from science journalists for comments on current developments, The Conversation offers a platform for scholars across all disciplines to pitch their own stories, gain support from i…
Locked down apps versus the social media ecology
This article reports on focus groups exploring the best way to reach young men with vulgar comedy videos that provide sexual health information. Young people reported that they found the means by which the material was presented – as a locked down app – to be problematic, and that it would better be delivered through social media platforms such as YouTube. This would make it more ‘spreadable’. By contrast, adult sex education stakeholders thought…
The Free Encyclopaedia that Anyone can Edit
Wikipedia is often held up as an example of the potential of the internet to foster open, free and non-commercial collaboration. However such discourses often conflate these values without recognising how they play out in reality in a peer-production community. As Wikipedia is evolving, it is an ideal time to examine these discourses and the tensions that exist between its initial ideals and the reality of commercial activity in the encyclopaedia…
St century inventive thinking skills among primary students in Malaysia and Brunei
Our current 21st century workplace requires workers to master the skills that are essential in a knowledge-based society as well as the new skills necessary to move beyond the information age into the conceptual age. Therefore, in order to succeed in this present economic scenario, students need to be equipped with digital age proficiencies. Analysis of current literature on this issue revealed that elements of the 21st century learning outcomes …
Locked down apps versus the social media ecology
This article reports on focus groups exploring the best way to reach young men with vulgar comedy videos that provide sexual health information. Young people reported that they found the means by which the material was presented – as a locked down app – to be problematic, and that it would better be delivered through social media platforms such as YouTube. This would make it more ‘spreadable’. By contrast, adult sex education stakeholders thought…
The Free Encyclopaedia that Anyone can Edit
Wikipedia is often held up as an example of the potential of the internet to foster open, free and non-commercial collaboration. However such discourses often conflate these values without recognising how they play out in reality in a peer-production community. As Wikipedia is evolving, it is an ideal time to examine these discourses and the tensions that exist between its initial ideals and the reality of commercial activity in the encyclopaedia…
St century inventive thinking skills among primary students in Malaysia and Brunei
Our current 21st century workplace requires workers to master the skills that are essential in a knowledge-based society as well as the new skills necessary to move beyond the information age into the conceptual age. Therefore, in order to succeed in this present economic scenario, students need to be equipped with digital age proficiencies. Analysis of current literature on this issue revealed that elements of the 21st century learning outcomes …
The Free Encyclopaedia that Anyone can Edit
Wikipedia is often held up as an example of the potential of the internet to foster open, free and non-commercial collaboration. However such discourses often conflate these values without recognising how they play out in reality in a peer-production community. As Wikipedia is evolving, it is an ideal time to examine these discourses and the tensions that exist between its initial ideals and the reality of commercial activity in the encyclopaedia…
Locked down apps versus the social media ecology
This article reports on focus groups exploring the best way to reach young men with vulgar comedy videos that provide sexual health information. Young people reported that they found the means by which the material was presented – as a locked down app – to be problematic, and that it would better be delivered through social media platforms such as YouTube. This would make it more ‘spreadable’. By contrast, adult sex education stakeholders thought…
The Conversation, Ten Years On
The Conversation (theconversation.com) represents a unique model for communicating scholarly research to the general public via explanatory journalism. Rather than relying on scholars’ personal networks, the promotional efforts of university press offices, or requests from science journalists for comments on current developments, The Conversation offers a platform for scholars across all disciplines to pitch their own stories, gain support from i…
MyKimDG module
Given that science and technology innovations are increasingly becoming important in the global economy market in the twenty-first century, many countries around the world put greater emphasis on producing students who have mastered knowledge of chemistry and who possess twenty-first century skills. However, chemistry is perceived as a difficult subject, and the topic of salts is considered the most difficult in the Malaysian chemistry curriculum…
Gender differential item functioning analysis in measuring computational thinking disposition among secondary school students
Computational thinking refers to the cognitive processes underpinning the application of computer science concepts and methodologies to the methodical approach and creation of a solution to a problem. The study aims to determine how students' cognitive, affective, and conative dispositions in using computational thinking are influenced by a gender. This study used a survey research design with quantitative approach. Five hundred thirty-five secon…
Connecting in Cape York
Our presentation will discuss how our team of Indigenous and non-Indigenous developed a unique Indigenous research methodology to increase understanding of the digital inclusion challenges faced by low income Indigenous families living on Mornington Island, a remote Aboriginal community in remote Queensland, Australia. We discuss our methodology and findings of how low income Mornington Island Aboriginal families use the internet to access govern…
Connecting in the Gulf
Digital inclusion research explores the complex inequalities among different societal groups that affect people’s ability to fully participate in social, economic, and cultural life. Globally, digital inequalities exist between Indigenous and non-Indigenous people and this paper contributes to a growing body of literature focused on Indigenous digital inclusion in Australia. This paper outlines how a team of Indigenous and non-Indigenous research…
Transformation of Customer Satisfaction Assessment through AI Integration in Enhancing Service Quality
The digital transformation driven by the Fourth Industrial Revolution has shifted customer satisfaction assessment from manual methods to intelligent, technology-based approaches, particularly those employing Artificial Intelligence (AI). This concept paper discusses the role of AI in transforming customer satisfaction evaluation through applications such as Natural Language Processing (NLP), Machine Learning (ML), sentiment analysis and generati…
Students’ Perceptions of the School-Based Cooperative Problem-Based Learning (SB-CPBL)
This qualitative phenomenological study aimed to explore middle school students’ perceptions of using the school-based cooperative problem-based learning (SB-CPBL) approach in learning science. The study examined how SB-CPBL differs from the students’ usual learning, how the new approach affects their learning process and the main challenges of learning via SB-CPBL. The study identifies key patterns in students’ perceptions of SB-CPBL in science …
Teacher Transformational Leadership and Student Innovative Work Behaviour
This integrative review synthesises research on teacher transformational leadership (TTL), psychological safety and student innovative work behaviour (SIWB) in school and higher education contexts worldwide. It conceptualises TTL as a relational, meaning-making practice through which teachers articulate compelling visions, demonstrate an openness to learning and provide personalised support that changes how students perceive authority, risk and i…
Amplifying the News
Sociology (7 works) · Computer Science (6 works) · Political science (6 works) · Psychology (5 works) · World Wide Web (4 works) · Mathematics education (3 works) · Media studies (3 works) · Pedagogy (3 works) · Anthropology (2 works) · Business (2 works)