David Holman
Biographic Data
| ID | 3772019 |
|---|---|
| NAME | David Holman |
| GIVEN NAMES | David |
| FAMILY NAME | Holman |
| SIGNATURE | HOLMAN D |
| AFFILIATIONS | University of Manchester |
| ORCID | 0000-0002-2812-0579 |
| VERIFIED | Yes |
| TOTAL WORKS | 23 |
| TOTAL CITATIONS | 138 |
| AUTHOR COUNT | 22 |
| EDITOR COUNT | 1 |
| FIRST PUBLICATION YEAR | 1987 |
| LATEST PUBLICATION YEAR | 2022 |
| H-INDEX | 6 |
Enacting care amid power relations: The role of ‘veiled care’ in organisational life
Traditional understandings of care-giving assume care practices are clear to others and unambiguously altruistic, reflective of the selfless and humane bearing of care professionals. However, a range of organisational research has noted the complex and often contradictory ways in which enactments of care are interwoven into organisational relations of power and control. Through a narrative analysis of interview data, our paper focuses upon practi…
Theorising the hospice gaze: A Foucauldian collaborative ethnography of a palliative day care service
Bridging the gap between material science and human-computer interaction
Many interactive devices such as laptops and mobile phones currently have static, planar shapes that are arguably not particularly adapted to the user. Recent developments in display and material technologies have enabled explorations into morphing devices that can provide improved affordances for human interaction. From interactive spherical displays, to mobile phones that bend to notify a user of an incoming call, to pneumatic interfaces that e…
The Convergence and Divergence of Job Discretion Between Occupations and Institutional Regimes in Europe from 1995 to 2010
Drawing on technical change and institutional theories, this paper examines the convergence and divergence of job discretion between occupations and institutional regimes in Europe from 1995–2010. Latent growth modelling of a pseudo‐panel data set derived from the European Working Conditions Survey reveals that significantly different rates of change have led to an increasing polarization of job discretion between occupations and between Nordic a…
How does customer affiliative behaviour shape the outcomes of employee emotion regulation? A daily diary study of supermarket checkout operators
Few studies have examined how customer behaviour shapes the outcomes of employees’ emotion regulation. Drawing on existing literature, this article tests two alternative models of customer affiliative behaviour (e.g. smiling, engaging in short conversation), employee emotion regulation (surface acting, deep acting) and employee outcomes (emotional exhaustion, objective task performance). In one model, customer affiliative behaviour is a mechanism…
Becoming popular: Interpersonal Emotion Regulation Predicts Relationship Formation in Real Life Social Networks
Building relationships is crucial for satisfaction and success, especially when entering new social contexts. In the present paper, we investigate whether attempting to improve others' feelings helps people to make connections in new networks. In Study 1, a social network study following new networks of people for a 12-week period indicated that use of interpersonal emotion regulation (IER) strategies predicted growth in popularity, as indicated …
Job types and job quality in Europe
This article shows how an analysis of job types can deepen our understanding of job quality and how job quality varies across 27 European countries. First, using the European Working Conditions Survey 2005, a taxonomy of six job types is developed and their quality established. This taxonomy suggests that there are different types of high- and low-quality jobs. Second, institutional theory is drawn on to examine why job quality varies cross-natio…
An explanation of cross-national variation in call centre job quality using institutional theory
Employment regime theory is used to examine whether cross-national variation in call centre job quality is a result of differences in national institutional regime, i.e. inclusivist, dualist and market regimes. Analysis of an establishment-level survey of 1734 call centres revealed that, as expected, call centre job quality was highest in inclusivist regimes (Denmark, Sweden) and higher in dualist regimes (Austria, France) than in market regimes …
How to win friendship and trust by influencing people’s feelings: An investigation of interpersonal affect regulation and the quality of relationships
Research suggests that people deliberately try to improve others’ feelings in a variety of social contexts. However, little is known about whether and how interpersonal affect regulation influences the quality of people’s relationships. Two applied social network studies investigated the relational effects of interpersonal affect regulation. In Study 1 attempts to improve others’ affect among grocery store employees were associated with both regu…
A classification of controlled interpersonal affect regulation strategies
Controlled interpersonal affect regulation refers to the deliberate regulation of someone else's affect. Building on existing research concerning this everyday process, the authors describe the development of a theoretical classification scheme that distinguishes between the types of strategy used to achieve interpersonal affect regulation. To test the theoretical classification, the authors generated a corpus of 378 distinct strategies using sel…
Work Design Variation and Outcomes in Call Centers: Strategic Choice and Institutional Explanations
This study examines reasons for variation in work design (defined by job discretion and performance monitoring) and how work design affects organizational outcomes. Drawing on a 2003–2006 survey of 2,359 call centers in 16 countries, the authors test strategic human resource management theory's implication that firms' strategic and operational contexts influence work design variation within countries, and “varieties of capitalism” theory's implic…
The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers
This introduction to the special issue on the globalization of service work provides an overview of the call center sector and its development in coordinated, liberal market, and emerging market economies. The introduction's authors situate this research in literature on the comparative political economy and industrial relations. Drawing on qualitative research and a unique survey of 2,500 establishments in 17 countries conducted in 2003-2006, th…
Social networkers: Measuring and examining individual differences in propensity to connect with others
Management and Language: The Manager as a Practical Author
Emotion regulation in customer service roles: Testing a model of emotional labor
Unravelling Adjustment Mechanisms: Adjustment of German Expatriates to Intercultural Interactions, Work, and Living Conditions in the People's Republic of China
Expatriate adjustment has been a prominent theme in international management research; nevertheless, the mechanisms of adjustment have rarely been investigated. This article addresses the issue by introducing a conceptual framework that integrates the theoretical notion of adjustment `modes' used in expatriation research with empirical descriptions of adjustment behaviours from the literature on intercultural management. The article further repor…
The New Workplace: A Guide to the Human Impact of Modern Working Practices
The Effects of Performance Monitoring on Emotional Labor and Well-Being in Call Centers
A Dialogical Approach to Skill and Skilled Activity
The focus of this paper is on the nature of the linguistically based skills that are generally thought to be significant at an intra-personal, interpersonal and organizational level of analysis (e.g. communication, teamwork, decision making, critical thinking). The aim is to develop a dialogical account of skill and skilled activity by drawing on ethnomethodology, activity theory and social constructionism. The paper starts by outlining mainstrea…
A Certain Slant of Light: Regionalism and the Form of Southern and Mid-western Fiction
A Certain Slant of Light: Regionalism and the Form of Southern and Midwestern Fiction
The Experience of Skill Development in First-year Undergraduates: A comparison of three courses
This paper reports on the first year of a qualitative longitudinal study to examine the development of skills on undergraduate courses — specifically Manufacturing Management degrees. Over the last 10 years there has been considerable debate about skill development within higher education (HE). However, little research has been conducted in order to understand how skill development is experienced by students within the context of different teachi…
Shakespeare and Southern Writers: A Study in Influence
Job types and job quality in Europe
This article shows how an analysis of job types can deepen our understanding of job quality and how job quality varies across 27 European countries. First, using the European Working Conditions Survey 2005, a taxonomy of six job types is developed and their quality established. This taxonomy suggests that there are different types of high- and low-quality jobs. Second, institutional theory is drawn on to examine why job quality varies cross-natio…
The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers
This introduction to the special issue on the globalization of service work provides an overview of the call center sector and its development in coordinated, liberal market, and emerging market economies. The introduction's authors situate this research in literature on the comparative political economy and industrial relations. Drawing on qualitative research and a unique survey of 2,500 establishments in 17 countries conducted in 2003-2006, th…
How to win friendship and trust by influencing people’s feelings: An investigation of interpersonal affect regulation and the quality of relationships
Research suggests that people deliberately try to improve others’ feelings in a variety of social contexts. However, little is known about whether and how interpersonal affect regulation influences the quality of people’s relationships. Two applied social network studies investigated the relational effects of interpersonal affect regulation. In Study 1 attempts to improve others’ affect among grocery store employees were associated with both regu…
An explanation of cross-national variation in call centre job quality using institutional theory
Employment regime theory is used to examine whether cross-national variation in call centre job quality is a result of differences in national institutional regime, i.e. inclusivist, dualist and market regimes. Analysis of an establishment-level survey of 1734 call centres revealed that, as expected, call centre job quality was highest in inclusivist regimes (Denmark, Sweden) and higher in dualist regimes (Austria, France) than in market regimes …
The New Workplace: A Guide to the Human Impact of Modern Working Practices
Work Design Variation and Outcomes in Call Centers: Strategic Choice and Institutional Explanations
This study examines reasons for variation in work design (defined by job discretion and performance monitoring) and how work design affects organizational outcomes. Drawing on a 2003–2006 survey of 2,359 call centers in 16 countries, the authors test strategic human resource management theory's implication that firms' strategic and operational contexts influence work design variation within countries, and “varieties of capitalism” theory's implic…
Becoming popular: Interpersonal Emotion Regulation Predicts Relationship Formation in Real Life Social Networks
Building relationships is crucial for satisfaction and success, especially when entering new social contexts. In the present paper, we investigate whether attempting to improve others' feelings helps people to make connections in new networks. In Study 1, a social network study following new networks of people for a 12-week period indicated that use of interpersonal emotion regulation (IER) strategies predicted growth in popularity, as indicated …
Unravelling Adjustment Mechanisms: Adjustment of German Expatriates to Intercultural Interactions, Work, and Living Conditions in the People's Republic of China
Expatriate adjustment has been a prominent theme in international management research; nevertheless, the mechanisms of adjustment have rarely been investigated. This article addresses the issue by introducing a conceptual framework that integrates the theoretical notion of adjustment `modes' used in expatriation research with empirical descriptions of adjustment behaviours from the literature on intercultural management. The article further repor…
A Dialogical Approach to Skill and Skilled Activity
The focus of this paper is on the nature of the linguistically based skills that are generally thought to be significant at an intra-personal, interpersonal and organizational level of analysis (e.g. communication, teamwork, decision making, critical thinking). The aim is to develop a dialogical account of skill and skilled activity by drawing on ethnomethodology, activity theory and social constructionism. The paper starts by outlining mainstrea…
How does customer affiliative behaviour shape the outcomes of employee emotion regulation? A daily diary study of supermarket checkout operators
Few studies have examined how customer behaviour shapes the outcomes of employees’ emotion regulation. Drawing on existing literature, this article tests two alternative models of customer affiliative behaviour (e.g. smiling, engaging in short conversation), employee emotion regulation (surface acting, deep acting) and employee outcomes (emotional exhaustion, objective task performance). In one model, customer affiliative behaviour is a mechanism…
Shakespeare and Southern Writers: A Study in Influence
The Experience of Skill Development in First-year Undergraduates: A comparison of three courses
This paper reports on the first year of a qualitative longitudinal study to examine the development of skills on undergraduate courses — specifically Manufacturing Management degrees. Over the last 10 years there has been considerable debate about skill development within higher education (HE). However, little research has been conducted in order to understand how skill development is experienced by students within the context of different teachi…
A Certain Slant of Light: Regionalism and the Form of Southern and Mid-western Fiction
A Certain Slant of Light: Regionalism and the Form of Southern and Midwestern Fiction
A Dialogical Approach to Skill and Skilled Activity
The focus of this paper is on the nature of the linguistically based skills that are generally thought to be significant at an intra-personal, interpersonal and organizational level of analysis (e.g. communication, teamwork, decision making, critical thinking). The aim is to develop a dialogical account of skill and skilled activity by drawing on ethnomethodology, activity theory and social constructionism. The paper starts by outlining mainstrea…
The New Workplace: A Guide to the Human Impact of Modern Working Practices
The Effects of Performance Monitoring on Emotional Labor and Well-Being in Call Centers
Management and Language: The Manager as a Practical Author
Emotion regulation in customer service roles: Testing a model of emotional labor
Unravelling Adjustment Mechanisms: Adjustment of German Expatriates to Intercultural Interactions, Work, and Living Conditions in the People's Republic of China
Expatriate adjustment has been a prominent theme in international management research; nevertheless, the mechanisms of adjustment have rarely been investigated. This article addresses the issue by introducing a conceptual framework that integrates the theoretical notion of adjustment `modes' used in expatriation research with empirical descriptions of adjustment behaviours from the literature on intercultural management. The article further repor…
Social networkers: Measuring and examining individual differences in propensity to connect with others
A classification of controlled interpersonal affect regulation strategies
Controlled interpersonal affect regulation refers to the deliberate regulation of someone else's affect. Building on existing research concerning this everyday process, the authors describe the development of a theoretical classification scheme that distinguishes between the types of strategy used to achieve interpersonal affect regulation. To test the theoretical classification, the authors generated a corpus of 378 distinct strategies using sel…
Work Design Variation and Outcomes in Call Centers: Strategic Choice and Institutional Explanations
This study examines reasons for variation in work design (defined by job discretion and performance monitoring) and how work design affects organizational outcomes. Drawing on a 2003–2006 survey of 2,359 call centers in 16 countries, the authors test strategic human resource management theory's implication that firms' strategic and operational contexts influence work design variation within countries, and “varieties of capitalism” theory's implic…
The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers
This introduction to the special issue on the globalization of service work provides an overview of the call center sector and its development in coordinated, liberal market, and emerging market economies. The introduction's authors situate this research in literature on the comparative political economy and industrial relations. Drawing on qualitative research and a unique survey of 2,500 establishments in 17 countries conducted in 2003-2006, th…
How to win friendship and trust by influencing people’s feelings: An investigation of interpersonal affect regulation and the quality of relationships
Research suggests that people deliberately try to improve others’ feelings in a variety of social contexts. However, little is known about whether and how interpersonal affect regulation influences the quality of people’s relationships. Two applied social network studies investigated the relational effects of interpersonal affect regulation. In Study 1 attempts to improve others’ affect among grocery store employees were associated with both regu…
Job types and job quality in Europe
This article shows how an analysis of job types can deepen our understanding of job quality and how job quality varies across 27 European countries. First, using the European Working Conditions Survey 2005, a taxonomy of six job types is developed and their quality established. This taxonomy suggests that there are different types of high- and low-quality jobs. Second, institutional theory is drawn on to examine why job quality varies cross-natio…
An explanation of cross-national variation in call centre job quality using institutional theory
Employment regime theory is used to examine whether cross-national variation in call centre job quality is a result of differences in national institutional regime, i.e. inclusivist, dualist and market regimes. Analysis of an establishment-level survey of 1734 call centres revealed that, as expected, call centre job quality was highest in inclusivist regimes (Denmark, Sweden) and higher in dualist regimes (Austria, France) than in market regimes …
Becoming popular: Interpersonal Emotion Regulation Predicts Relationship Formation in Real Life Social Networks
Building relationships is crucial for satisfaction and success, especially when entering new social contexts. In the present paper, we investigate whether attempting to improve others' feelings helps people to make connections in new networks. In Study 1, a social network study following new networks of people for a 12-week period indicated that use of interpersonal emotion regulation (IER) strategies predicted growth in popularity, as indicated …
How does customer affiliative behaviour shape the outcomes of employee emotion regulation? A daily diary study of supermarket checkout operators
Few studies have examined how customer behaviour shapes the outcomes of employees’ emotion regulation. Drawing on existing literature, this article tests two alternative models of customer affiliative behaviour (e.g. smiling, engaging in short conversation), employee emotion regulation (surface acting, deep acting) and employee outcomes (emotional exhaustion, objective task performance). In one model, customer affiliative behaviour is a mechanism…
The Convergence and Divergence of Job Discretion Between Occupations and Institutional Regimes in Europe from 1995 to 2010
Drawing on technical change and institutional theories, this paper examines the convergence and divergence of job discretion between occupations and institutional regimes in Europe from 1995–2010. Latent growth modelling of a pseudo‐panel data set derived from the European Working Conditions Survey reveals that significantly different rates of change have led to an increasing polarization of job discretion between occupations and between Nordic a…
Bridging the gap between material science and human-computer interaction
Many interactive devices such as laptops and mobile phones currently have static, planar shapes that are arguably not particularly adapted to the user. Recent developments in display and material technologies have enabled explorations into morphing devices that can provide improved affordances for human interaction. From interactive spherical displays, to mobile phones that bend to notify a user of an incoming call, to pneumatic interfaces that e…
Theorising the hospice gaze: A Foucauldian collaborative ethnography of a palliative day care service
Enacting care amid power relations: The role of ‘veiled care’ in organisational life
Traditional understandings of care-giving assume care practices are clear to others and unambiguously altruistic, reflective of the selfless and humane bearing of care professionals. However, a range of organisational research has noted the complex and often contradictory ways in which enactments of care are interwoven into organisational relations of power and control. Through a narrative analysis of interview data, our paper focuses upon practi…
Psychology (12 works) · Political science (10 works) · Social Psychology (10 works) · Emotional Labor in Professions (8 works) · Social Psychology (7 works) · Economics (5 works) · Employment and Welfare Studies (5 works) · Sociology (5 works) · Business (4 works) · Interpersonal communication (4 works)