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Miyoung Jeong

Biographic Data

ID3783763
NAMEMiyoung Jeong
GIVEN NAMESMiyoung
FAMILY NAMEJeong
SIGNATUREJEONG M
AFFILIATIONSUniversity of South Carolina
ORCID0000-0001-9008-0996
VERIFIEDYes
TOTAL WORKS10
TOTAL CITATIONS3
AUTHOR COUNT10
EDITOR COUNT0
FIRST PUBLICATION YEAR2019
LATEST PUBLICATION YEAR2025
H-INDEX1
  • Career mobility to social mobility: The case of lodging employment and beyond

    Open Access•Haemoon Oh, Miyoung Jeong et al.•ARTICLE•Tourism Management•2025•References: 88

  • Consumers’ Brand Experiences With Robotic Service Failures: Modeling Appraisal, Attribution, and Psychological Reactance

    Open Access•Hyejo Hailey Shin, Vincent Wing Sun Tung et al.•ARTICLE•Journal of Hospitality & Tourism…•2025•Cited by: 2•References: 68

    Due to the stretched capacities of human staff, consumers are increasingly placed in situations where they are “required” to use technology amidst their travel experiences, despite potential service failures in robotic technologies. Yet, research into how robotic service failures could potentially spill over to consumers’ brand experiences, robot experiences, and adoption intention remains unexplored. Drawing on appraisal, attribution, and psycho…

  • Colombia as a Future Tourism Destination from U.S. Travelers’ Perspective

    Open Access•Natalia Zapata-Cuervo, Maricela I Montes-Guerra et al.•ARTICLE•Innovar•2023•References: 3

    This research identified the perceptions of u.s. travelers regarding Colombia as a potential tourism destination, including their perception of risk. The framework of destination image and travelers’ behavior, including perceived risk, cognitive and affective images, and perceived value for the trip, was adopted. Data for these behaviors were collected using a self-administered online survey with u.s. citizens who had not visited Colombia. Hypoth…

  • Length of stay control: Is it a fair inventory management strategy in hotel market

    Open Access•Minwoo Lee, Miyoung Jeong et al.•ARTICLE•Tourism Economics•2021

    According to past revenue management (RM) research, length of stay control (LOSC) plays a significant role in building effective RM systems and increasing revenues in the hotel industry. While LOSC has been widely implemented in the hotel’s online booking systems, little attention has been paid to this important non-pricing RM practices. Thus, the current study aims to provide a holistic view of customers’ perceptions toward hotel’s LOSC practice…

  • The impact of smart tourism technology and domestic travelers' technology readiness on their satisfaction and behavioral intention: A c ross‐country comparison

    Open Access•Hyejo Hailey Shin, Miyoung Jeong et al.•ARTICLE•International Journal of Tourism…•2021

    Despite the increasing use of tourism technology, not much has been discovered about the effects of the external aspects of tourism technology with internal inclination of travelers to adopt the technologies. This study attempted to examine the influence of smart tourism technologies (STTs) and travelers' technology readiness (TR) on satisfaction and future behavioral intention. Comparing two smart tourism destinations in the United States and So…

  • What Has Happened and What Will Drive Changes in Hospitality and Tourism Education

    Open Access•Hyun Jeong Kim, Miyoung Jeong•ARTICLE•Journal of Hospitality & Tourism…•2021

  • Impact of tourists’ psychological ownership of an eco-friendly trail on their behavior intention: An empirical investigation of Jeju Olle Trail in South Korea

    Jihee Kim, Hyejo Hailey Shin et al.•ARTICLE•Asia Pacific Journal of Tourism…•2021•Cited by: 1•References: 9

    By adopting psychological ownership theory, this study examines the factors influencing trail visitors’ psychological ownership and behavioral intentions. A field survey was conducted with Korean tourists of Jeju Olle Trail, to test determining factors for psychological ownership and the role of commitment in the relationship between psychological ownership and intention to recommend. The results show that tourists’ participation and their sense …

  • Quality of virtual reality and its impacts on behavioral intention

    Open Access•Minwoo Lee, Seonjeong Lee et al.•ARTICLE•International Journal of…•2020

  • Consumer adoption of the Uber mobile application: Insights from diffusion of innovation theory and technology acceptance model

    Somang Min, Kevin Kam Fung So et al.•ARTICLE•Journal of Travel & Tourism…•2019

    The sharing economy literature has largely concentrated on the examination of peer-to-peer accommodation platforms such as Airbnb, with little attention paid on other innovations in collaborative consumption. This study investigates consumer adoption of the Uber mobile application through lenses of two theoretical models – Diffusion of Innovation Theory and Technology Acceptance Model. The results suggest that relative advantage, compatibility, c…

  • Tourists’ Experiences with Smart Tourism Technology at Smart Destinations and Their Behavior Intentions

    Open Access•Miyoung Jeong, Hyejo Hailey Shin•ARTICLE•Travel Research Bulletin•2019

    This study attempts to assess how tourists use smart tourism technologies at destinations and measure the effects of STT usage on overall travel experience and future revisit intention. Although STTs have received growing attention, little research has evaluated tourists’ experience with STTs available at various smart tourism destinations and potential consequences. Building on studies on online tourism information sources, this study develops a…

  • Consumers’ Brand Experiences With Robotic Service Failures: Modeling Appraisal, Attribution, and Psychological Reactance

    Open Access•Hyejo Hailey Shin, Vincent Wing Sun Tung et al.•ARTICLE•Journal of Hospitality & Tourism…•2025•Cited by: 2•References: 68

    Due to the stretched capacities of human staff, consumers are increasingly placed in situations where they are “required” to use technology amidst their travel experiences, despite potential service failures in robotic technologies. Yet, research into how robotic service failures could potentially spill over to consumers’ brand experiences, robot experiences, and adoption intention remains unexplored. Drawing on appraisal, attribution, and psycho…

  • Impact of tourists’ psychological ownership of an eco-friendly trail on their behavior intention: An empirical investigation of Jeju Olle Trail in South Korea

    Jihee Kim, Hyejo Hailey Shin et al.•ARTICLE•Asia Pacific Journal of Tourism…•2021•Cited by: 1•References: 9

    By adopting psychological ownership theory, this study examines the factors influencing trail visitors’ psychological ownership and behavioral intentions. A field survey was conducted with Korean tourists of Jeju Olle Trail, to test determining factors for psychological ownership and the role of commitment in the relationship between psychological ownership and intention to recommend. The results show that tourists’ participation and their sense …

  • Consumer adoption of the Uber mobile application: Insights from diffusion of innovation theory and technology acceptance model

    Somang Min, Kevin Kam Fung So et al.•ARTICLE•Journal of Travel & Tourism…•2019

    The sharing economy literature has largely concentrated on the examination of peer-to-peer accommodation platforms such as Airbnb, with little attention paid on other innovations in collaborative consumption. This study investigates consumer adoption of the Uber mobile application through lenses of two theoretical models – Diffusion of Innovation Theory and Technology Acceptance Model. The results suggest that relative advantage, compatibility, c…

  • Tourists’ Experiences with Smart Tourism Technology at Smart Destinations and Their Behavior Intentions

    Open Access•Miyoung Jeong, Hyejo Hailey Shin•ARTICLE•Travel Research Bulletin•2019

    This study attempts to assess how tourists use smart tourism technologies at destinations and measure the effects of STT usage on overall travel experience and future revisit intention. Although STTs have received growing attention, little research has evaluated tourists’ experience with STTs available at various smart tourism destinations and potential consequences. Building on studies on online tourism information sources, this study develops a…

  • Quality of virtual reality and its impacts on behavioral intention

    Open Access•Minwoo Lee, Seonjeong Lee et al.•ARTICLE•International Journal of…•2020

  • Length of stay control: Is it a fair inventory management strategy in hotel market

    Open Access•Minwoo Lee, Miyoung Jeong et al.•ARTICLE•Tourism Economics•2021

    According to past revenue management (RM) research, length of stay control (LOSC) plays a significant role in building effective RM systems and increasing revenues in the hotel industry. While LOSC has been widely implemented in the hotel’s online booking systems, little attention has been paid to this important non-pricing RM practices. Thus, the current study aims to provide a holistic view of customers’ perceptions toward hotel’s LOSC practice…

  • The impact of smart tourism technology and domestic travelers' technology readiness on their satisfaction and behavioral intention: A c ross‐country comparison

    Open Access•Hyejo Hailey Shin, Miyoung Jeong et al.•ARTICLE•International Journal of Tourism…•2021

    Despite the increasing use of tourism technology, not much has been discovered about the effects of the external aspects of tourism technology with internal inclination of travelers to adopt the technologies. This study attempted to examine the influence of smart tourism technologies (STTs) and travelers' technology readiness (TR) on satisfaction and future behavioral intention. Comparing two smart tourism destinations in the United States and So…

  • What Has Happened and What Will Drive Changes in Hospitality and Tourism Education

    Open Access•Hyun Jeong Kim, Miyoung Jeong•ARTICLE•Journal of Hospitality & Tourism…•2021

  • Impact of tourists’ psychological ownership of an eco-friendly trail on their behavior intention: An empirical investigation of Jeju Olle Trail in South Korea

    Jihee Kim, Hyejo Hailey Shin et al.•ARTICLE•Asia Pacific Journal of Tourism…•2021•Cited by: 1•References: 9

    By adopting psychological ownership theory, this study examines the factors influencing trail visitors’ psychological ownership and behavioral intentions. A field survey was conducted with Korean tourists of Jeju Olle Trail, to test determining factors for psychological ownership and the role of commitment in the relationship between psychological ownership and intention to recommend. The results show that tourists’ participation and their sense …

  • Colombia as a Future Tourism Destination from U.S. Travelers’ Perspective

    Open Access•Natalia Zapata-Cuervo, Maricela I Montes-Guerra et al.•ARTICLE•Innovar•2023•References: 3

    This research identified the perceptions of u.s. travelers regarding Colombia as a potential tourism destination, including their perception of risk. The framework of destination image and travelers’ behavior, including perceived risk, cognitive and affective images, and perceived value for the trip, was adopted. Data for these behaviors were collected using a self-administered online survey with u.s. citizens who had not visited Colombia. Hypoth…

  • Career mobility to social mobility: The case of lodging employment and beyond

    Open Access•Haemoon Oh, Miyoung Jeong et al.•ARTICLE•Tourism Management•2025•References: 88

  • Consumers’ Brand Experiences With Robotic Service Failures: Modeling Appraisal, Attribution, and Psychological Reactance

    Open Access•Hyejo Hailey Shin, Vincent Wing Sun Tung et al.•ARTICLE•Journal of Hospitality & Tourism…•2025•Cited by: 2•References: 68

    Due to the stretched capacities of human staff, consumers are increasingly placed in situations where they are “required” to use technology amidst their travel experiences, despite potential service failures in robotic technologies. Yet, research into how robotic service failures could potentially spill over to consumers’ brand experiences, robot experiences, and adoption intention remains unexplored. Drawing on appraisal, attribution, and psycho…

Business (10 works) · Marketing (7 works) · Psychology (7 works) · Tourism (7 works) · Advertising (5 works) · Computer Science (5 works) · Digital Marketing and Social Media (5 works) · Geography (5 works) · Technology Adoption and User Behaviour (5 works) · Diverse Aspects of Tourism Research (4 works)

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