Janet Wagner

Biographic Data

ID3793271
NAMEJanet Wagner
GIVEN NAMESJanet
FAMILY NAMEWagner
SIGNATUREWAGNER J
AFFILIATIONSColumbus State Community College
VERIFIEDNo
TOTAL WORKS6
TOTAL CITATIONS34
AUTHOR COUNT6
EDITOR COUNT0
FIRST PUBLICATION YEAR1983
LATEST PUBLICATION YEAR1999
H-INDEX3

  • A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

    Open AccessAmy Smith, Amy K Smith et al.ARTICLEJournal of Marketing Research1999

    Customers often react strongly to service failures, so it is critical that an organization's recovery efforts be equally strong and effective. In this article, the authors develop a model of customer satisfaction with service failure/recovery encounters based on an exchange framework that integrates concepts from both the consumer satisfaction and social justice literature, using principles of resource exchange, mental accounting, and prospect th…

  • Homelessness as One Component of Housing Instability and Its Impact on the Development of Children in Poverty

    Cathryne L Schmitz, Janet Wagner et al.ARTICLEJournal of Social Distress and…1995

    The number offamilies with children living in poverty and experiencing housing instability and homelessness has increased dramatically over the last two decades. Current public policy decisions will lead to further increases. Understanding the impact of this instability on the emotional, behavioral, and cognitive development of children is imperative. Few studies cn'tically examine the effects ofinstability on both domiciled and homeless children…

  • The Health of Rural Homeless Women with Young Children

    Open AccessJanet Wagner, Janet D Wagner et al.ARTICLEThe Journal of Rural Health1994

    More than 30 percent of the homeless are families with children; however, little is known about these families, particularly rural homeless mothers with children. The purpose of this study was to describe the characteristics of rural homeless mothers, their physical and mental health, and their health care practices. A descriptive cross‐sectional design was used to study a sample of 76 rural mothers with children younger than age 13. An interview…

  • Economic Dimensions of Household Gift Giving

    Thesia I Garner, Janet WagnerARTICLEJournal of Consumer Research1991Cited by: 10References: 11

    Journal Article Economic Dimensions of Household Gift Giving Get access Thesia I. Garner, Thesia I. Garner Search for other works by this author on: Oxford Academic PubMed Google Scholar Janet Wagner Janet Wagner Search for other works by this author on: Oxford Academic PubMed Google Scholar Journal of Consumer Research, Volume 18, Issue 3, December 1991, Pages 368-379, https://doi.org/10.1086/209266 Published: 01 December 1991 Article history Re…

  • The effect of ethnicity on selected household expenditures

    Open AccessJanet Wagner, Horacio Soberon-Ferrer et al.ARTICLEThe Social Science Journal1990Cited by: 12References: 1

    A subsample of expenditure data, collected from 3,481 households as part of the 1980–1981 Consumer Expenditure Survey, was used to analyze the effect of ethnicity on expenditures for clothing, food at home, and food away from home. Previous research has been criticized for failing to control for the effects of income and other socioeconomic and demographic variables on the behavior of ethnic consumers. The results of a multiple regression analysi…

  • The Effectiveness of Family Life Cycle Variables in Consumer Expenditure Research

    Janet Wagner, Sherman Hanna et al.ARTICLEJournal of Consumer Research1983Cited by: 12

    Traditional family life cycle, revised family life cycle, and family composition variables are compared in models predicting total family clothing expenditures. There is little difference in the predictive ability of the three sets of variables. In models controlling for socioeconomic and demographic variables, family life cycle and family composition variables have little predictive ability, independent of income