Nataliya Thell
Biographic Data
| ID | 3812466 |
|---|---|
| NAME | Nataliya Thell |
| GIVEN NAMES | Nataliya |
| FAMILY NAME | Thell |
| SIGNATURE | THELL N |
| AFFILIATIONS | Lund University |
| ORCID | 0000-0001-5319-8426 |
| VERIFIED | Yes |
| TOTAL WORKS | 8 |
| TOTAL CITATIONS | 7 |
| AUTHOR COUNT | 8 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2016 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 1 |
Facilitating reflection in communication training
Reflective practice serves as an important mechanism for developinginterpersonal skills in communication training. This paperreports on an online chat-based exercise conducted ata university in Sweden since 2021 as part of social work communicationtraining. The exercise responds to a growing demand fordigital communication training for future social workers and aims tostimulate students’ reflection on the skills required for online, text-based in…
Negotiating the Accessibility of Help
Easy, low‐threshold access is widely regarded as a major advantage of online services. In Sweden, several municipalities are striving to increase the accessibility of their social services by responding to anonymous users online. This article considers the nature of the accessibility of these online services. Two online platforms were studied: (quasi‐)synchronous online chats and asynchronous online enquiry forms. Online chat logs and question fo…
Rediscovering uncertainty in social work
Uncertainty has long been discussed in social work as an inherent element of professional practice. The present paper extends this discussion into the realm of digital social work. It reports a study of anonymous text-based online counselling provided by the social services in Sweden. We explore what kind of uncertainty is evoked when social workers respond to anonymous users through online platforms, and how this uncertainty is related to the co…
Technology in Everyday Life
Smartphones, social media, digital applications, and the Internet are intrinsic to everyday life in the modern society. The volume People, Technology, and Social Organization: Interactionist Studies of Everyday Life, edited by Dirk vom Lehn, Will Gibson, and Natalia Ruiz-Junco (2024), makes a timely contribution to research on technology use. According to the editors, the aim of the volume was to “investigate social life in a technological world”…
“Do I understand you right then?”
In anonymous online text-based counselling provided by social services, counsellors face specific communicative and professional challenges. Among other things, they need to ensure that they have understood the chat users correctly in order to provide relevant information and advice. The paper studies how counsellors check their understanding of users’ situations by using formulations, namely, summarising and rephrasing users’ initial problem des…
Childhood-Grounded Explanations for Personal Troubles
This paper examines how images of unfortunate childhoods are invoked to make sense of psychological problems in adulthood. I use conversation analysis and membership categorization analysis to study a Swedish radio program in which a psychotherapist talks to people about their personal troubles. The findings suggest that, on one hand, the image of an unfortunate childhood was used as an explanatory framework for individuals' problematic experienc…
What are you taking away with you?’ Closing radio counselling encounters by reviewing progress
Psychological radio counselling is a relatively recent development in psychological practice, where professionals provide psychological help via mass media communication. In the media context, a professional and a help-seeker face a number of communicative challenges, one of which is to close the encounter meaningfully with regard to its counselling and radio tasks. This study explicates how radio counselling encounters can be rounded off by summ…
And how old are you?”
And how old are you?”
Negotiating the Accessibility of Help
Easy, low‐threshold access is widely regarded as a major advantage of online services. In Sweden, several municipalities are striving to increase the accessibility of their social services by responding to anonymous users online. This article considers the nature of the accessibility of these online services. Two online platforms were studied: (quasi‐)synchronous online chats and asynchronous online enquiry forms. Online chat logs and question fo…
And how old are you?”
What are you taking away with you?’ Closing radio counselling encounters by reviewing progress
Psychological radio counselling is a relatively recent development in psychological practice, where professionals provide psychological help via mass media communication. In the media context, a professional and a help-seeker face a number of communicative challenges, one of which is to close the encounter meaningfully with regard to its counselling and radio tasks. This study explicates how radio counselling encounters can be rounded off by summ…
Childhood-Grounded Explanations for Personal Troubles
This paper examines how images of unfortunate childhoods are invoked to make sense of psychological problems in adulthood. I use conversation analysis and membership categorization analysis to study a Swedish radio program in which a psychotherapist talks to people about their personal troubles. The findings suggest that, on one hand, the image of an unfortunate childhood was used as an explanatory framework for individuals' problematic experienc…
“Do I understand you right then?”
In anonymous online text-based counselling provided by social services, counsellors face specific communicative and professional challenges. Among other things, they need to ensure that they have understood the chat users correctly in order to provide relevant information and advice. The paper studies how counsellors check their understanding of users’ situations by using formulations, namely, summarising and rephrasing users’ initial problem des…
Technology in Everyday Life
Smartphones, social media, digital applications, and the Internet are intrinsic to everyday life in the modern society. The volume People, Technology, and Social Organization: Interactionist Studies of Everyday Life, edited by Dirk vom Lehn, Will Gibson, and Natalia Ruiz-Junco (2024), makes a timely contribution to research on technology use. According to the editors, the aim of the volume was to “investigate social life in a technological world”…
Negotiating the Accessibility of Help
Easy, low‐threshold access is widely regarded as a major advantage of online services. In Sweden, several municipalities are striving to increase the accessibility of their social services by responding to anonymous users online. This article considers the nature of the accessibility of these online services. Two online platforms were studied: (quasi‐)synchronous online chats and asynchronous online enquiry forms. Online chat logs and question fo…
Rediscovering uncertainty in social work
Uncertainty has long been discussed in social work as an inherent element of professional practice. The present paper extends this discussion into the realm of digital social work. It reports a study of anonymous text-based online counselling provided by the social services in Sweden. We explore what kind of uncertainty is evoked when social workers respond to anonymous users through online platforms, and how this uncertainty is related to the co…
Facilitating reflection in communication training
Reflective practice serves as an important mechanism for developinginterpersonal skills in communication training. This paperreports on an online chat-based exercise conducted ata university in Sweden since 2021 as part of social work communicationtraining. The exercise responds to a growing demand fordigital communication training for future social workers and aims tostimulate students’ reflection on the skills required for online, text-based in…
Psychology (7 works) · Social Psychology (5 works) · Sociology (5 works) · Language, Discourse, Communication Strategies (4 works) · Social Psychology (4 works) · Computer Science (3 works) · Conversation (3 works) · Conversation analysis (3 works) · Epistemology (3 works) · Social science (3 works)