Encarnación González Vázquez
Biographic Data
| ID | 3903201 |
|---|---|
| NAME | Encarnación González Vázquez |
| GIVEN NAMES | Encarnación González |
| FAMILY NAME | Vázquez |
| SIGNATURE | VÁZQUEZ E G |
| AFFILIATIONS | Universidade de Vigo |
| ORCID | 0000-0002-3447-4875 |
| VERIFIED | Yes |
| TOTAL WORKS | 3 |
| TOTAL CITATIONS | 4 |
| AUTHOR COUNT | 3 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2015 |
| LATEST PUBLICATION YEAR | 2019 |
| H-INDEX | 1 |
Quality in Customer Service and Its Relationship with Satisfaction: An Innovation and Competitiveness Tool in Sport and Health Centers
The objective of this research was to analyze the influence of the dimensions that enable the rating of service quality perceived by users of sport and health centers in the satisfaction they experience from the service received. In order to present the working hypothesis, a bibliographic review on the concept and dimensions of perceived service quality was carried out, as well as its relationship with satisfaction. The rating scale sports organi…
Influence of Attitudes Toward Immigration on State Legitimacy
The current article studies the influence of attitudes toward immigration on state legitimacy. We analyzed the European Union countries that received the greatest immigrant inflows in 2014: Germany, France, Spain, and the United Kingdom, through data from the latest edition of the European Social Survey. Our results show that citizens with negative attitudes toward immigration consider their states to be less legitimate. Conversely, positive atti…
Conocimiento, valores e intenciones como determinantes del comportamiento ecológico
El objetivo de este trabajo es explicar el comportamiento ecológico de los individuos. En particular, se analiza el papel que, sobre el comportamiento, ejercen el conocimiento sobre el medio ambiente, los valores de las personas y sus intenciones a través de la propuesta de un modelo. Con carácter previo se han validado las escalas de medida específicas de cada constructo. La técnica estadística utilizada es la modelización de ecuaciones estructu…
Influence of Attitudes Toward Immigration on State Legitimacy
The current article studies the influence of attitudes toward immigration on state legitimacy. We analyzed the European Union countries that received the greatest immigrant inflows in 2014: Germany, France, Spain, and the United Kingdom, through data from the latest edition of the European Social Survey. Our results show that citizens with negative attitudes toward immigration consider their states to be less legitimate. Conversely, positive atti…
Conocimiento, valores e intenciones como determinantes del comportamiento ecológico
El objetivo de este trabajo es explicar el comportamiento ecológico de los individuos. En particular, se analiza el papel que, sobre el comportamiento, ejercen el conocimiento sobre el medio ambiente, los valores de las personas y sus intenciones a través de la propuesta de un modelo. Con carácter previo se han validado las escalas de medida específicas de cada constructo. La técnica estadística utilizada es la modelización de ecuaciones estructu…
Conocimiento, valores e intenciones como determinantes del comportamiento ecológico
El objetivo de este trabajo es explicar el comportamiento ecológico de los individuos. En particular, se analiza el papel que, sobre el comportamiento, ejercen el conocimiento sobre el medio ambiente, los valores de las personas y sus intenciones a través de la propuesta de un modelo. Con carácter previo se han validado las escalas de medida específicas de cada constructo. La técnica estadística utilizada es la modelización de ecuaciones estructu…
Quality in Customer Service and Its Relationship with Satisfaction: An Innovation and Competitiveness Tool in Sport and Health Centers
The objective of this research was to analyze the influence of the dimensions that enable the rating of service quality perceived by users of sport and health centers in the satisfaction they experience from the service received. In order to present the working hypothesis, a bibliographic review on the concept and dimensions of perceived service quality was carried out, as well as its relationship with satisfaction. The rating scale sports organi…
Influence of Attitudes Toward Immigration on State Legitimacy
The current article studies the influence of attitudes toward immigration on state legitimacy. We analyzed the European Union countries that received the greatest immigrant inflows in 2014: Germany, France, Spain, and the United Kingdom, through data from the latest edition of the European Social Survey. Our results show that citizens with negative attitudes toward immigration consider their states to be less legitimate. Conversely, positive atti…
Geography (2 works) · Psychology (2 works) · Applied Psychology (1 works) · Applied Psychology (1 works) · Business (1 works) · Consumer Retail Behavior Studies (1 works) · Customer satisfaction (1 works) · Customer Service Quality and Loyalty (1 works) · Economic and Environmental Valuation (1 works) · Economics (1 works)