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Zijun Mao

Biographic Data

ID3913778
NAMEZijun Mao
GIVEN NAMESZijun
FAMILY NAMEMao
SIGNATUREMAO Z
AFFILIATIONSHuazhong University of Science and Technology
ORCID0000-0002-5363-7617
VERIFIEDYes
TOTAL WORKS8
TOTAL CITATIONS1
AUTHOR COUNT8
EDITOR COUNT0
FIRST PUBLICATION YEAR2020
LATEST PUBLICATION YEAR2026
H-INDEX1
  • Bridging the divide? Realizing urban-rural integrated development in the artificial intelligence era

    Open Access•Shuyi Wang, Hong Yao et al.•ARTICLE•Technology in Society•2026•References: 94

    Urban-rural integrated development (URID) is vital for fostering sustainable economic growth and social stability. Therefore, whether Artificial Intelligence (AI) promotes or hinders this process is of great importance to both academics and policymakers. Using panel data for 277 cities in China from 2012 to 2021, this study examines the impact of AI on URID. The results show that AI significantly promotes URID: a 1-unit increase in the AI level c…

  • Does e-government integration contribute to the quality and equality of local public services? Empirical evidence from China

    Open Access•Zijun Mao, Yuqian Zhu•ARTICLE•Humanities and Social Sciences…•2025

    Integrated e-government at different scales plays an increasingly important role in local public services worldwide. This study uses panel data from 31 provincial e-governments in China from 2015 to 2020 to investigate the effects of the intraprovincial e-government integration on the provincial quality and interprovincial equality of public services. The results show that integrated e-government effectively contributes to the quality and equalit…

  • The Role of User Value Co-Creation Behavior on Service Delivery Performance of Union Digital Center in Bangladesh

    Open Access•Zijun Mao, B Biswas et al.•ARTICLE•SAGE Open•2025

    Drawing on Stimulus-Organism-Response (SOR) and Attitude-Behavior-Context (ABC) models, this study aims to propose a comprehensive theoretical framework, measuring the service delivery performance of Union Digital Center (UDC) on citizen satisfaction and use behavior by utilizing the extension of the SERVQUAL model with another two dimensions: “Information Quality” and “Service Availability.”“Value co-creation” is also used as a boundary conditio…

  • A CIO-centric local government data-sharing leadership ecosystem in China

    Open Access•Zijun Mao, Jingyi Wu et al.•ARTICLE•Information Development•2023

    The digital transformation of local government brings about massive change in IT leadership. As the strategic designer and process developer for government data sharing, the Chief Information Officer (CIO) needs to build self-centered leadership systems with strong coordination capabilities and adaptable mechanisms. Through a qualitative multi-case comparative study of three provinces in China, we applied IS innovation ecosystem theory to constru…

  • Vision and reality of e-government for governance improvement

    Open Access•Qi Zou, Zijun Mao et al.•ARTICLE•Technological Forecasting and…•2023

    Leveraging e-government development to improve all aspects of governance has become a shared vision of governments in the digital age. However, the internal mechanism for e-government development to promote governance is ambiguous, and the extent to which e-government affects governance remains uncertain. Drawing on public value theory, this study analyzes the internal mechanism behind global e-government promoting governance improvement. To dete…

  • Understanding the Role of Service Quality of Government APPs in Continuance Intention

    Open Access•Zijun Mao, Qi Zou et al.•ARTICLE•SAGE Open•2023•Cited by: 1•References: 60

    Given the huge investment made in developing government applications (APPs), it is essential for them to achieve the levels of performance needed to ensure service quality and meet public needs. Although public loyalty is crucial to the success of government APPs, few studies have analyzed the characteristics of service quality or the continuous use of government APPs and their associations. The present study has developed a theoretical model to …

  • The application framework of big data technology in the Covid-19 epidemic emergency management in local government—a case study of Hainan Province, China

    Open Access•Zijun Mao, Qi Zou et al.•ARTICLE•BMC Public Health•2021

    This study provides empirical evidence for certain aspects of the theory, mechanism, and technology for local governments in different countries and regions to apply, in a precise, agile, and evidence-based manner, big data technology in their formulations of comprehensive COVID-19 epidemic emergency management strategies

  • Promoting Public Engagement during the Covid-19 Crisis

    Open Access•Yi Yang, Wen Deng et al.•ARTICLE•International Journal of…•2020

    During times of public crises (such as COVID-19), governments must act swiftly to release crisis information effectively and efficiently to the public. This paper provides a general overview of the way that the Wuhan local government use Weibo as a channel to engage with their citizens during the COVID-19 pandemic. Based on the media richness, dialogic loop, and a series of theoretically relevant factors, such as content type, text length, and in…

  • Understanding the Role of Service Quality of Government APPs in Continuance Intention

    Open Access•Zijun Mao, Qi Zou et al.•ARTICLE•SAGE Open•2023•Cited by: 1•References: 60

    Given the huge investment made in developing government applications (APPs), it is essential for them to achieve the levels of performance needed to ensure service quality and meet public needs. Although public loyalty is crucial to the success of government APPs, few studies have analyzed the characteristics of service quality or the continuous use of government APPs and their associations. The present study has developed a theoretical model to …

  • Promoting Public Engagement during the Covid-19 Crisis

    Open Access•Yi Yang, Wen Deng et al.•ARTICLE•International Journal of…•2020

    During times of public crises (such as COVID-19), governments must act swiftly to release crisis information effectively and efficiently to the public. This paper provides a general overview of the way that the Wuhan local government use Weibo as a channel to engage with their citizens during the COVID-19 pandemic. Based on the media richness, dialogic loop, and a series of theoretically relevant factors, such as content type, text length, and in…

  • The application framework of big data technology in the Covid-19 epidemic emergency management in local government—a case study of Hainan Province, China

    Open Access•Zijun Mao, Qi Zou et al.•ARTICLE•BMC Public Health•2021

    This study provides empirical evidence for certain aspects of the theory, mechanism, and technology for local governments in different countries and regions to apply, in a precise, agile, and evidence-based manner, big data technology in their formulations of comprehensive COVID-19 epidemic emergency management strategies

  • A CIO-centric local government data-sharing leadership ecosystem in China

    Open Access•Zijun Mao, Jingyi Wu et al.•ARTICLE•Information Development•2023

    The digital transformation of local government brings about massive change in IT leadership. As the strategic designer and process developer for government data sharing, the Chief Information Officer (CIO) needs to build self-centered leadership systems with strong coordination capabilities and adaptable mechanisms. Through a qualitative multi-case comparative study of three provinces in China, we applied IS innovation ecosystem theory to constru…

  • Vision and reality of e-government for governance improvement

    Open Access•Qi Zou, Zijun Mao et al.•ARTICLE•Technological Forecasting and…•2023

    Leveraging e-government development to improve all aspects of governance has become a shared vision of governments in the digital age. However, the internal mechanism for e-government development to promote governance is ambiguous, and the extent to which e-government affects governance remains uncertain. Drawing on public value theory, this study analyzes the internal mechanism behind global e-government promoting governance improvement. To dete…

  • Understanding the Role of Service Quality of Government APPs in Continuance Intention

    Open Access•Zijun Mao, Qi Zou et al.•ARTICLE•SAGE Open•2023•Cited by: 1•References: 60

    Given the huge investment made in developing government applications (APPs), it is essential for them to achieve the levels of performance needed to ensure service quality and meet public needs. Although public loyalty is crucial to the success of government APPs, few studies have analyzed the characteristics of service quality or the continuous use of government APPs and their associations. The present study has developed a theoretical model to …

  • Does e-government integration contribute to the quality and equality of local public services? Empirical evidence from China

    Open Access•Zijun Mao, Yuqian Zhu•ARTICLE•Humanities and Social Sciences…•2025

    Integrated e-government at different scales plays an increasingly important role in local public services worldwide. This study uses panel data from 31 provincial e-governments in China from 2015 to 2020 to investigate the effects of the intraprovincial e-government integration on the provincial quality and interprovincial equality of public services. The results show that integrated e-government effectively contributes to the quality and equalit…

  • The Role of User Value Co-Creation Behavior on Service Delivery Performance of Union Digital Center in Bangladesh

    Open Access•Zijun Mao, B Biswas et al.•ARTICLE•SAGE Open•2025

    Drawing on Stimulus-Organism-Response (SOR) and Attitude-Behavior-Context (ABC) models, this study aims to propose a comprehensive theoretical framework, measuring the service delivery performance of Union Digital Center (UDC) on citizen satisfaction and use behavior by utilizing the extension of the SERVQUAL model with another two dimensions: “Information Quality” and “Service Availability.”“Value co-creation” is also used as a boundary conditio…

  • Bridging the divide? Realizing urban-rural integrated development in the artificial intelligence era

    Open Access•Shuyi Wang, Hong Yao et al.•ARTICLE•Technology in Society•2026•References: 94

    Urban-rural integrated development (URID) is vital for fostering sustainable economic growth and social stability. Therefore, whether Artificial Intelligence (AI) promotes or hinders this process is of great importance to both academics and policymakers. Using panel data for 277 cities in China from 2012 to 2021, this study examines the impact of AI on URID. The results show that AI significantly promotes URID: a 1-unit increase in the AI level c…

Business (6 works) · E-Government and Public Services (6 works) · Political science (5 works) · Public Administration (4 works) · China (3 works) · Computer Science (3 works) · Local government (3 works) · 2019-20 coronavirus outbreak (2 works) · Coronavirus disease 2019 (COVID-19 (2 works) · Customer Service Quality and Loyalty (2 works)

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