Kowoon Kim
Biographic Data
| ID | 4006965 |
|---|---|
| NAME | Kowoon Kim |
| GIVEN NAMES | Kowoon |
| FAMILY NAME | Kim |
| SIGNATURE | KIM K |
| AFFILIATIONS | Dongguk University |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2023 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 0 |
The dynamics of perceived justice and its outcomes in the online tourism sector
The consequences of perceived justice are dynamic.The way in which perceived justice is evolutionarily dynamic in customers' emotional states and loyalty intentions remains unclear, particularly in studies distinguishing between initial and final recovery phases.Using two time-lag intervals targeting the same respondents, our findings show that perceived justice-recovery satisfaction increases over time; however, the other two direct linkages, pe…
Service recovery types on customer forgiveness
This study examines the effect of three justice types' direct and three-way interactions on customer forgiveness, including the two moderators of sales promotions and customer type. Notably, the analysis revealed that procedural justice's impact on customer forgiveness is significant, but the direct effects of distributive and interactional justice are insignificant. Specifically, the more positive the non-complainers' evaluations of service reco…
No prominent works on this page.
Service recovery types on customer forgiveness
This study examines the effect of three justice types' direct and three-way interactions on customer forgiveness, including the two moderators of sales promotions and customer type. Notably, the analysis revealed that procedural justice's impact on customer forgiveness is significant, but the direct effects of distributive and interactional justice are insignificant. Specifically, the more positive the non-complainers' evaluations of service reco…
The dynamics of perceived justice and its outcomes in the online tourism sector
The consequences of perceived justice are dynamic.The way in which perceived justice is evolutionarily dynamic in customers' emotional states and loyalty intentions remains unclear, particularly in studies distinguishing between initial and final recovery phases.Using two time-lag intervals targeting the same respondents, our findings show that perceived justice-recovery satisfaction increases over time; however, the other two direct linkages, pe…
Business (2 works) · Customer Service Quality and Loyalty (2 works) · Economic Justice (2 works) · Economics (2 works) · Forgiveness (2 works) · Job Satisfaction and Organizational Behavior (2 works) · Marketing (2 works) · Microeconomics (2 works) · Procedural justice (2 works) · Psychology (2 works)