Jianfeng Ma
Biographic Data
| ID | 4067649 |
|---|---|
| NAME | Jianfeng Ma |
| GIVEN NAMES | Jianfeng |
| FAMILY NAME | Ma |
| SIGNATURE | MA J |
| AFFILIATIONS | Lanzhou University School of Management, , Lanzhou |
| ORCID | 0000-0003-4251-1143 |
| VERIFIED | Yes |
| TOTAL WORKS | 8 |
| TOTAL CITATIONS | 11 |
| AUTHOR COUNT | 8 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2018 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 2 |
Beyond “tit-for-tat”: Understanding employees’ divergent reactions to customer mistreatment
Purpose This study aims to develop and test a moderated dual-mediator model of employees’ responses to customer mistreatment, positioning withdrawal and helping as two distinct alternatives to retaliation. Drawing on Belief in a Just World theory and the socio-functional perspective on self-conscious emotions, the authors examined how employees’ attributions of customers’ service promotion motives shape shame and guilt, driving psychological with…
How and when valueless information sharing undermines team cooperative performance: An interteam perspective
Purpose Scholars have conducted extensive research on how information sharing affects work performance, but its impact – positive or negative – remains inconclusive, especially in the context of multi-team cooperation. Drawing on social exchange theory and the norm of reciprocity, this study aims to examine how and when the sharing of valueless information between teams undermines interteam cooperative performance (ICP). Specifically, the authors…
Guiding hands and peer bonds: Impact of supervisory mentoring and peer coaching on hotel newcomers’ job crafting
Privacy Protection for Marginal-Sensitive Community Individuals Against Adversarial Community Detection Attacks
Social networks especially the social communities facilitate the rapid and rich social activities of all individuals in the world. However, advanced community detection brings serious privacy disclosure (e.g., whether two important and sensitive individuals belong to the same community?) to us. For instance, online plainclothes policemen can be regarded as marginal community users who are often in the same community initially and in need of penet…
Do tourists’ perceptions of tourism destination change across seasons? A mixed big data analysis
Many scholars use big data analysis methods to investigate tourist destination image. However, research on the internal relations between the key elements of tourist destination image and its revolution trends is rare, especially with respect to seasonal trends. To bridge this gap in the literature, our research is the first to comprehensively use multiple big data analysis methods to explore tourist destination image based on tourist gaze theory…
LMX and employee turnover intention: A social identity approach
This study explored how leader–member exchange (LMX) affects employee turnover intention through the mediation of relational and organizational identification, and through the moderating role of leader competence in the relationship between LMX and relational identification. Study 1 explores the indirect effect of LMX on employee turnover intention through relational and organizational identification by analyzing data collected from 210 employees…
Community Hiding by Link Perturbation in Social Networks
Complex social network is a kind of relationship system composed of many nodes according to social relations. Community detection helps scholars to understand this network topology and find out meaningful communities. Many scholars are therefore actively exploring new community detection algorithms. However, it brings privacy issues such as the disclosure of personal or group information of community members and goes against an individual or grou…
Empowering supervision and service sabotage: A moderated mediation model based on conservation of resources theory
Empowering supervision and service sabotage: A moderated mediation model based on conservation of resources theory
Community Hiding by Link Perturbation in Social Networks
Complex social network is a kind of relationship system composed of many nodes according to social relations. Community detection helps scholars to understand this network topology and find out meaningful communities. Many scholars are therefore actively exploring new community detection algorithms. However, it brings privacy issues such as the disclosure of personal or group information of community members and goes against an individual or grou…
LMX and employee turnover intention: A social identity approach
This study explored how leader–member exchange (LMX) affects employee turnover intention through the mediation of relational and organizational identification, and through the moderating role of leader competence in the relationship between LMX and relational identification. Study 1 explores the indirect effect of LMX on employee turnover intention through relational and organizational identification by analyzing data collected from 210 employees…
Do tourists’ perceptions of tourism destination change across seasons? A mixed big data analysis
Many scholars use big data analysis methods to investigate tourist destination image. However, research on the internal relations between the key elements of tourist destination image and its revolution trends is rare, especially with respect to seasonal trends. To bridge this gap in the literature, our research is the first to comprehensively use multiple big data analysis methods to explore tourist destination image based on tourist gaze theory…
Privacy Protection for Marginal-Sensitive Community Individuals Against Adversarial Community Detection Attacks
Social networks especially the social communities facilitate the rapid and rich social activities of all individuals in the world. However, advanced community detection brings serious privacy disclosure (e.g., whether two important and sensitive individuals belong to the same community?) to us. For instance, online plainclothes policemen can be regarded as marginal community users who are often in the same community initially and in need of penet…
Guiding hands and peer bonds: Impact of supervisory mentoring and peer coaching on hotel newcomers’ job crafting
Beyond “tit-for-tat”: Understanding employees’ divergent reactions to customer mistreatment
Purpose This study aims to develop and test a moderated dual-mediator model of employees’ responses to customer mistreatment, positioning withdrawal and helping as two distinct alternatives to retaliation. Drawing on Belief in a Just World theory and the socio-functional perspective on self-conscious emotions, the authors examined how employees’ attributions of customers’ service promotion motives shape shame and guilt, driving psychological with…
How and when valueless information sharing undermines team cooperative performance: An interteam perspective
Purpose Scholars have conducted extensive research on how information sharing affects work performance, but its impact – positive or negative – remains inconclusive, especially in the context of multi-team cooperation. Drawing on social exchange theory and the norm of reciprocity, this study aims to examine how and when the sharing of valueless information between teams undermines interteam cooperative performance (ICP). Specifically, the authors…
Psychology (5 works) · Business (3 works) · Computer Science (3 works) · Social Psychology (3 works) · Artificial Intelligence (2 works) · Complex Network Analysis Techniques (2 works) · Computer security (2 works) · Customer Service Quality and Loyalty (2 works) · Data mining (2 works) · Internet Traffic Analysis and Secure E-voting (2 works)