Yvonne Guerrier
Biographic Data
| ID | 4084161 |
|---|---|
| NAME | Yvonne Guerrier |
| GIVEN NAMES | Yvonne |
| FAMILY NAME | Guerrier |
| SIGNATURE | GUERRIER Y |
| AFFILIATIONS | University of Roehampton |
| VERIFIED | No |
| TOTAL WORKS | 7 |
| TOTAL CITATIONS | 162 |
| WORKS AS AUTHOR | 7 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 1995 |
| LATEST PUBLICATION YEAR | 2011 |
| H-INDEX | 4 |
Representing diversity on UK company web sites
Purpose The purpose of this paper is to explore the way in which diversity policies are represented to prospective employees on UK company web sites. Design/methodology/approach An analysis was conducted of the diversity pages and careers pages of the web sites of companies in the Times Top 20 Big Employers (2009) and Times Top 25 Big Employers (2010) lists; 28 web sites were studied. The analysis focused on the language that was used to describe…
‘Technical, but not very….’
Changes in the nature of skilled roles in the IT sector were predicted to create new opportunities for women, yet the proportion of women in this sector is falling.This article presents findings from interviews with senior managers in organizations that are attempting to change this situation.There was little evidence from these respondents of a radical reappraisal of the cultural assumptions about jobs and considerable evidence that gendered ide…
Gendered Identities in the Work of Overseas Tour Reps
Gender construction within the tourism and leisure industry is under‐researched. In this article, we draw on empirical research on overseas tour reps to consider the ways in which men and women working alongside each other in the same feminized role ‘do gender’. In particular we explore how these workers deal with the particular dilemmas of the sexualization of women at work and the men reps’ potential threat to their heterosexuality, in a role w…
The Interlocking of Gender with Nationality, Race, Ethnicity and Class
Whilst gender in the workplace is has been extensively researched, investigation into how gender interacts with other factors such as ethnicity and class has been less explicitly considered. This article explores the interlocking of gender with other categories such as class, ethnicity, race and nationality in the context of hotel work. It draws on the narratives of women describing their experiences of working in hotels. Findings from this empir…
Work at Leisure and Leisure at Work
This article explores the work of one particular type of leisure worker: the overseas tour rep. Drawing on theoretical debates, it analyses qualitative observation and interview data collected from tour reps working in Mallorca, Spain for a British budget tour operator. We explore the paradoxes of delivering emotional labour in a job where the boundaries between work and leisure are blurred, and which is both explicitly about delivering fun and a…
No, We Don't Provide That Service
Whilst hotel management's rhetoric encourages staff to provide the best possible service by satisfying customers' needs, front line staff find themselves bearing the brunt of any abusive and sexual behaviour from customers. This article analyses the experience of harassment of hotel workers by customers. The specificities of the hotel space, the elusive sexuality that exists within the hotel, and the issue of ethnicity in relation to imbalances o…
Quality and Depth
Quality has become the British management obsession of the 1980s and 1990s, with quality initiatives apparendy being introduced in three-quarters of companies in the UK (Wilkinson and Wilmott: 1). Such initiatives are no longer confined to the private manufacturing sector: the language of quality has spread into the service sector, the public sector, even into universities. Piecemeal quality circle initiatives have been replaced by carefully plan…
The Interlocking of Gender with Nationality, Race, Ethnicity and Class
Whilst gender in the workplace is has been extensively researched, investigation into how gender interacts with other factors such as ethnicity and class has been less explicitly considered. This article explores the interlocking of gender with other categories such as class, ethnicity, race and nationality in the context of hotel work. It draws on the narratives of women describing their experiences of working in hotels. Findings from this empir…
Work at Leisure and Leisure at Work
This article explores the work of one particular type of leisure worker: the overseas tour rep. Drawing on theoretical debates, it analyses qualitative observation and interview data collected from tour reps working in Mallorca, Spain for a British budget tour operator. We explore the paradoxes of delivering emotional labour in a job where the boundaries between work and leisure are blurred, and which is both explicitly about delivering fun and a…
No, We Don't Provide That Service
Whilst hotel management's rhetoric encourages staff to provide the best possible service by satisfying customers' needs, front line staff find themselves bearing the brunt of any abusive and sexual behaviour from customers. This article analyses the experience of harassment of hotel workers by customers. The specificities of the hotel space, the elusive sexuality that exists within the hotel, and the issue of ethnicity in relation to imbalances o…
Gendered Identities in the Work of Overseas Tour Reps
Gender construction within the tourism and leisure industry is under‐researched. In this article, we draw on empirical research on overseas tour reps to consider the ways in which men and women working alongside each other in the same feminized role ‘do gender’. In particular we explore how these workers deal with the particular dilemmas of the sexualization of women at work and the men reps’ potential threat to their heterosexuality, in a role w…
Representing diversity on UK company web sites
Purpose The purpose of this paper is to explore the way in which diversity policies are represented to prospective employees on UK company web sites. Design/methodology/approach An analysis was conducted of the diversity pages and careers pages of the web sites of companies in the Times Top 20 Big Employers (2009) and Times Top 25 Big Employers (2010) lists; 28 web sites were studied. The analysis focused on the language that was used to describe…
Quality and Depth
Quality has become the British management obsession of the 1980s and 1990s, with quality initiatives apparendy being introduced in three-quarters of companies in the UK (Wilkinson and Wilmott: 1). Such initiatives are no longer confined to the private manufacturing sector: the language of quality has spread into the service sector, the public sector, even into universities. Piecemeal quality circle initiatives have been replaced by carefully plan…
No, We Don't Provide That Service
Whilst hotel management's rhetoric encourages staff to provide the best possible service by satisfying customers' needs, front line staff find themselves bearing the brunt of any abusive and sexual behaviour from customers. This article analyses the experience of harassment of hotel workers by customers. The specificities of the hotel space, the elusive sexuality that exists within the hotel, and the issue of ethnicity in relation to imbalances o…
The Interlocking of Gender with Nationality, Race, Ethnicity and Class
Whilst gender in the workplace is has been extensively researched, investigation into how gender interacts with other factors such as ethnicity and class has been less explicitly considered. This article explores the interlocking of gender with other categories such as class, ethnicity, race and nationality in the context of hotel work. It draws on the narratives of women describing their experiences of working in hotels. Findings from this empir…
Work at Leisure and Leisure at Work
This article explores the work of one particular type of leisure worker: the overseas tour rep. Drawing on theoretical debates, it analyses qualitative observation and interview data collected from tour reps working in Mallorca, Spain for a British budget tour operator. We explore the paradoxes of delivering emotional labour in a job where the boundaries between work and leisure are blurred, and which is both explicitly about delivering fun and a…
Gendered Identities in the Work of Overseas Tour Reps
Gender construction within the tourism and leisure industry is under‐researched. In this article, we draw on empirical research on overseas tour reps to consider the ways in which men and women working alongside each other in the same feminized role ‘do gender’. In particular we explore how these workers deal with the particular dilemmas of the sexualization of women at work and the men reps’ potential threat to their heterosexuality, in a role w…
‘Technical, but not very….’
Changes in the nature of skilled roles in the IT sector were predicted to create new opportunities for women, yet the proportion of women in this sector is falling.This article presents findings from interviews with senior managers in organizations that are attempting to change this situation.There was little evidence from these respondents of a radical reappraisal of the cultural assumptions about jobs and considerable evidence that gendered ide…
Representing diversity on UK company web sites
Purpose The purpose of this paper is to explore the way in which diversity policies are represented to prospective employees on UK company web sites. Design/methodology/approach An analysis was conducted of the diversity pages and careers pages of the web sites of companies in the Times Top 20 Big Employers (2009) and Times Top 25 Big Employers (2010) lists; 28 web sites were studied. The analysis focused on the language that was used to describe…
Political science (7 works) · Engineering (6 works) · Psychology (6 works) · Sociology (6 works) · Public relations (5 works) · Work (physics (5 works) · Gender Diversity and Inequality (4 works) · Social Psychology (4 works) · Social Psychology (4 works) · Computer Science (3 works)