Xinzhi Xu
Biographic Data
| ID | 4098402 |
|---|---|
| NAME | Xinzhi Xu |
| GIVEN NAMES | Xinzhi |
| FAMILY NAME | Xu |
| SIGNATURE | XU X |
| AFFILIATIONS | Department of Sociology, The Chinese University of Hong Kong, Hong Kong |
| ORCID | 0000-0003-2268-862X |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 2 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 1 |
The disciplined customer
This article studies customers entering automated self-service hotels in China and using a facial recognition kiosk for registration. Based on video recordings of 674 cases of customers checking in, we show that, as is common in self-service, customers need to do work that was previously done by hotel staff: They are working customers. We then argue that, when interacting with the facial recognition kiosk, customers are also doing something more:…
China's Foreign Aid Training
Since the 1990s, China has formalized its short-term foreign aid training for foreign officials and technological personnel. This type of training often lasts for 21 days and participants from invited countries arrive in China for a period of condensed study, with all fees covered by the Chinese government. By the end of 2009, China had organized more than 4000 short-term training programs for over 120,000 personnel from more than 50 countries. A…
China's Foreign Aid Training
Since the 1990s, China has formalized its short-term foreign aid training for foreign officials and technological personnel. This type of training often lasts for 21 days and participants from invited countries arrive in China for a period of condensed study, with all fees covered by the Chinese government. By the end of 2009, China had organized more than 4000 short-term training programs for over 120,000 personnel from more than 50 countries. A…
China's Foreign Aid Training
Since the 1990s, China has formalized its short-term foreign aid training for foreign officials and technological personnel. This type of training often lasts for 21 days and participants from invited countries arrive in China for a period of condensed study, with all fees covered by the Chinese government. By the end of 2009, China had organized more than 4000 short-term training programs for over 120,000 personnel from more than 50 countries. A…
The disciplined customer
This article studies customers entering automated self-service hotels in China and using a facial recognition kiosk for registration. Based on video recordings of 674 cases of customers checking in, we show that, as is common in self-service, customers need to do work that was previously done by hotel staff: They are working customers. We then argue that, when interacting with the facial recognition kiosk, customers are also doing something more:…
Business (2 works) · Advertising (1 work) · AI in Service Interactions (1 work) · Anger (1 work) · Authoritarianism (1 work) · China (1 work) · Closing (real estate (1 work) · Computer Science (1 work) · Customer service (1 work) · Democracy (1 work)