Ida Bring Løberg
Biographic Data
| ID | 4137380 |
|---|---|
| NAME | Ida Bring Løberg |
| GIVEN NAMES | Ida Bring |
| FAMILY NAME | Løberg |
| SIGNATURE | LØBERG I B |
| AFFILIATIONS | OsloMet – Oslo Metropolitan University |
| ORCID | 0000-0003-1982-669X |
| VERIFIED | Yes |
| TOTAL WORKS | 6 |
| TOTAL CITATIONS | 36 |
| WORKS AS AUTHOR | 6 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2023 |
| H-INDEX | 3 |
Predictors of satisfaction with digital follow‐up in Norwegian Labor and Welfare Administration
This study examines predictors of satisfaction with digital follow‐up among young people in the Norwegian Labor and Welfare Administration (NAV). A total of 1195 young employment seekers were recruited across Norway. Participants completed a cross‐sectional online survey comprising demographic questions, general questions on service quality, digital services, and open‐ended questions on their experiences with NAV. Using a mixed‐methods approach, …
Assessments of Digital Client Representations
Street-level bureaucrats assess increasing amounts of digital, often text-based, client representations. These representations have been criticized for oversimplification. However, frontline workers have also been known to develop simplified perceptions, or “shortcuts,” in their work. This study explores frontline workers’ assessments of digital client representations using observations of 15 needs assessments and 7 follow-up interviews from the …
Kontroll eller samhandling
You get a completely different feeling’ – an empirical exploration of emotions and their functions in digital frontline work
In this study of how counsellors in the Norwegian Labour and Welfare Administration (NAV) experience digital frontline work, most informants agreed that digital interaction with clients produces a ‘different feeling’ – but what is this feeling? Based on interviews with frontline workers, the study unpacks this ‘different feeling’ as a form of alienation that occurs when digital interaction causes information to fragment, leaving counsellors worki…
Digital coping
This article addresses how frontline workers cope when dealing with digitally mediated service encounters. It draws on a qualitative study of frontline workers' experiences in an increasingly digitalised work environment in the context of employment assistance services. The material shows that digitalising service encounters leads to two overall types of change for frontline employees, and the article explores related coping responses. First, the…
Efficiency through digitalization? How electronic communication between frontline workers and clients can spur a demand for services
The increasing use of electronic government comes with great expectations of efficient service provision. However, frontline workers who use the information and communication technologies (ICTs) and implement digital services have received less attention. This article examines how frontline workers in the Norwegian Labor and Welfare Administration (NAV)1 perceive electronic communication with clients in terms of its efficiency. The empirical data…
Assessments of Digital Client Representations
Street-level bureaucrats assess increasing amounts of digital, often text-based, client representations. These representations have been criticized for oversimplification. However, frontline workers have also been known to develop simplified perceptions, or “shortcuts,” in their work. This study explores frontline workers’ assessments of digital client representations using observations of 15 needs assessments and 7 follow-up interviews from the …
Digital coping
This article addresses how frontline workers cope when dealing with digitally mediated service encounters. It draws on a qualitative study of frontline workers' experiences in an increasingly digitalised work environment in the context of employment assistance services. The material shows that digitalising service encounters leads to two overall types of change for frontline employees, and the article explores related coping responses. First, the…
Efficiency through digitalization? How electronic communication between frontline workers and clients can spur a demand for services
The increasing use of electronic government comes with great expectations of efficient service provision. However, frontline workers who use the information and communication technologies (ICTs) and implement digital services have received less attention. This article examines how frontline workers in the Norwegian Labor and Welfare Administration (NAV)1 perceive electronic communication with clients in terms of its efficiency. The empirical data…
You get a completely different feeling’ – an empirical exploration of emotions and their functions in digital frontline work
In this study of how counsellors in the Norwegian Labour and Welfare Administration (NAV) experience digital frontline work, most informants agreed that digital interaction with clients produces a ‘different feeling’ – but what is this feeling? Based on interviews with frontline workers, the study unpacks this ‘different feeling’ as a form of alienation that occurs when digital interaction causes information to fragment, leaving counsellors worki…
Efficiency through digitalization? How electronic communication between frontline workers and clients can spur a demand for services
The increasing use of electronic government comes with great expectations of efficient service provision. However, frontline workers who use the information and communication technologies (ICTs) and implement digital services have received less attention. This article examines how frontline workers in the Norwegian Labor and Welfare Administration (NAV)1 perceive electronic communication with clients in terms of its efficiency. The empirical data…
Kontroll eller samhandling
You get a completely different feeling’ – an empirical exploration of emotions and their functions in digital frontline work
In this study of how counsellors in the Norwegian Labour and Welfare Administration (NAV) experience digital frontline work, most informants agreed that digital interaction with clients produces a ‘different feeling’ – but what is this feeling? Based on interviews with frontline workers, the study unpacks this ‘different feeling’ as a form of alienation that occurs when digital interaction causes information to fragment, leaving counsellors worki…
Digital coping
This article addresses how frontline workers cope when dealing with digitally mediated service encounters. It draws on a qualitative study of frontline workers' experiences in an increasingly digitalised work environment in the context of employment assistance services. The material shows that digitalising service encounters leads to two overall types of change for frontline employees, and the article explores related coping responses. First, the…
Predictors of satisfaction with digital follow‐up in Norwegian Labor and Welfare Administration
This study examines predictors of satisfaction with digital follow‐up among young people in the Norwegian Labor and Welfare Administration (NAV). A total of 1195 young employment seekers were recruited across Norway. Participants completed a cross‐sectional online survey comprising demographic questions, general questions on service quality, digital services, and open‐ended questions on their experiences with NAV. Using a mixed‐methods approach, …
Assessments of Digital Client Representations
Street-level bureaucrats assess increasing amounts of digital, often text-based, client representations. These representations have been criticized for oversimplification. However, frontline workers have also been known to develop simplified perceptions, or “shortcuts,” in their work. This study explores frontline workers’ assessments of digital client representations using observations of 15 needs assessments and 7 follow-up interviews from the …
Political science (5 works) · Computer Science (4 works) · Norwegian (4 works) · Psychology (4 works) · Business (3 works) · Digital Economy and Work Transformation (3 works) · Emotional Labor in Professions (3 works) · Internet privacy (3 works) · Marketing (3 works) · Public relations (3 works)