Bennett Cherry
Biographic Data
| ID | 4144211 |
|---|---|
| NAME | Bennett Cherry |
| GIVEN NAMES | Bennett |
| FAMILY NAME | Cherry |
| SIGNATURE | CHERRY B |
| AFFILIATIONS | University of Arizona |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 17 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2000 |
| LATEST PUBLICATION YEAR | 2003 |
| H-INDEX | 2 |
Grade expectations
Previous research has documented the impact of self‐‐derived expectations as reference points in the evaluation of outcomes (e.g. Ordóñez, Connolly, & Coughlan, 2000; van den Bos et al., 1998). In the present paper we extend these studies by investigating the effects of individuals' performance expectations on their subsequent evaluations of personally‐‐relevant outcomes. In three separate studies, both in the laboratory and in the field, student…
Features of Service Relationships and Encounters
This article explores the experiences of customers who receive service in relationships (customers who return to the same provider for service), pseudorelationships (the same organization but a different provider), and encounters (neither a regular provider nor a regular firm). We examined interactions with hairstylists, auto mechanics, and physicians to test hypotheses about customers' reactions to service delivery. Although customers respond pa…
Features of Service Relationships and Encounters
This article explores the experiences of customers who receive service in relationships (customers who return to the same provider for service), pseudorelationships (the same organization but a different provider), and encounters (neither a regular provider nor a regular firm). We examined interactions with hairstylists, auto mechanics, and physicians to test hypotheses about customers' reactions to service delivery. Although customers respond pa…
Grade expectations
Previous research has documented the impact of self‐‐derived expectations as reference points in the evaluation of outcomes (e.g. Ordóñez, Connolly, & Coughlan, 2000; van den Bos et al., 1998). In the present paper we extend these studies by investigating the effects of individuals' performance expectations on their subsequent evaluations of personally‐‐relevant outcomes. In three separate studies, both in the laboratory and in the field, student…
Features of Service Relationships and Encounters
This article explores the experiences of customers who receive service in relationships (customers who return to the same provider for service), pseudorelationships (the same organization but a different provider), and encounters (neither a regular provider nor a regular firm). We examined interactions with hairstylists, auto mechanics, and physicians to test hypotheses about customers' reactions to service delivery. Although customers respond pa…
Grade expectations
Previous research has documented the impact of self‐‐derived expectations as reference points in the evaluation of outcomes (e.g. Ordóñez, Connolly, & Coughlan, 2000; van den Bos et al., 1998). In the present paper we extend these studies by investigating the effects of individuals' performance expectations on their subsequent evaluations of personally‐‐relevant outcomes. In three separate studies, both in the laboratory and in the field, student…
Business (1 work) · Communication in Education and Healthcare (1 work) · Consumer Retail Behavior Studies (1 work) · Customer Service Quality and Loyalty (1 work) · Economics (1 work) · Job Satisfaction and Organizational Behavior (1 work) · Marketing (1 work) · Matching (statistics (1 work) · Mathematics (1 work) · Microeconomics (1 work)