Vincent Homburg
Biographic Data
| ID | 4154817 |
|---|---|
| NAME | Vincent Homburg |
| GIVEN NAMES | Vincent |
| FAMILY NAME | Homburg |
| SIGNATURE | HOMBURG V |
| AFFILIATIONS | Erasmus University Rotterdam |
| ORCID | 0000-0002-9253-6798 |
| VERIFIED | Yes |
| TOTAL WORKS | 16 |
| TOTAL CITATIONS | 42 |
| AUTHOR COUNT | 15 |
| EDITOR COUNT | 1 |
| FIRST PUBLICATION YEAR | 2003 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 4 |
When citizens meet the chatbot: Evidence from a survey vignette experiment in Estonia
Governments are increasingly using chatbots to facilitate public encounters. Using survey vignette experiments conducted in Estonia, we conclude that citizens’ perceived usefulness and trust in technology significantly correlate with the intended use of chatbots in public encounters. Privacy concerns are related to the intended uses of chatbots for service provision but not for information provision, while trust in government, explainability, and…
Factors influencing accessible electronic service delivery in Chinese municipalities: A comparative analysis
Public Encounters and Government Chatbots: When Servers Talk to Citizens
Public service providers around the world are now offering chatbots to answer citizens' questions and deliver digital services. Using these artificial intelligence‐powered technologies, citizens can engage in conversations with governments through systems that mimic face‐to‐face interactions and adjust their use of natural language to citizens' communication styles. This paper examines emerging experiences with chatbots in government interactions…
Cross-border digital public services in the European Union: A systematic literature review
The success of the European single market and advancements in digital technologies have increased the focus on cross-border digital public services. To date, most academic research on digital public services has been concentrated on national and local levels, with research on cross-border digital public services being scattered across various academic disciplines. In this paper, we provide a systematic literature review on cross-border digital pu…
Cross-border digital public services in the European Union: A systematic literature review
Inderscience is a global company, a dynamic leading independent journal publisher disseminates the latest research across the broad fields of science, engineering and technology; management, public and business administration; environment, ecological economics and sustainable development; computing, ICT and internet/web services, and related areas
Adopting microblogging solutions for interaction with government: Survey results from Hunan province, China
Authorities in the People’s Republic of China communicate with citizens using an estimated 600,000 Sina Weibo microblogs. This study reports on a study of Chinese citizens’ adoption of microblogs to interact with the government. Adoption results from trust and peer pressure in smaller-network ties (densely knit, pervasive social networks surrounding individual citizens). Larger-network ties (trust in institutions at large, such as the Chinese Com…
Citizens’ social media adoption in Paraguay
This article aims to identify factors associated with the use of social media by Paraguayan citizens in their relationship with the government. We gathered data using a vignette survey, which recorded the responses to four public service problems and collected scores on perceived effectiveness, capability, social influence, trust in government, trust in social media infrastructure, and social media anxiety. Multivariate analysis was used to test …
Government There’s a pothole in my street!”: Canadian citizens’ adoption choices of social media use in citizen‐government relations
Social media platforms such as Twitter and Facebook offer new opportunities for co‐production and interaction between citizens and government agencies. Until now, explanations of why citizens use social media to interact with government have been lacking in the literature. This article concludes on the basis of survey data gathered among Canadian citizens that social media use in citizen‐government relations is explained by citizens’ perceived ef…
ICT, E-Government and E-Governance: Bits & Bytes for Public Administration
This chapter identifies how electronic public service delivery has diffused in various public sector organizations in Europe. Three, in practice intertwined, sources of influence are identified: opportunity (the seemingly inevitable and autonomous impact of technologies), inscription of normative structures (the materialization of abstract ideas and rhetoric in specific types of information and communication technologies), and enthusiasms (the so…
Governing environmental conflicts: A comparative analysis of ten protests against industrial facilities in urban China
With the increasing numbers of environmental conflicts in recent years, Chinese local governments are deploying a variety of strategies to address them. Using the method of agreement and the method of difference, this article explores the question of why local governments adopt particular strategies during conflicts over the construction or operation of industrial facilities. The findings reveal that the position of higher-level governments, the …
Diffusion of Personalised Services among Dutch Municipalities: Evolving Channels of Persuasion
In many European countries, municipalities are becoming increasingly important as providers of electronic public services to their citizens. One of the horizons for further expansion is the delivery of personalised electronic services. In this article we describe the diffusion of personalised services in the Netherlands over the period 2006–2009 and investigate how and why various municipalities adopted personalised electronic services. In achiev…
A Tale of Two Trajectories: How Spatial Data Infrastructures Travel in Time and Space
The notion of a spatial data infrastructure (SDI) was conceived in Canada and the United States in the early 1990s, and has since then traveled to Europe, Asia, Latin America, and Africa. In this article, the concept of SDI is understood as a myth, a mobilizing and at the same time seductive tale that inspires actors to enact reality. This article first shows what myths underlie the notion of SDI in the American discourse, and then examines how t…
Disclosure and compliance: The 'pillory' as an innovative regulatory instrument
Enforcement agencies increasingly use disclosure as a regulatory instrument to promote compliance and govern societal risks: data about companies are disclosed to expose their level of compliance. This innovative instrument, called the 'pillory', differs from traditional instruments such as financial incentives ('the carrot'), legal sanctions ('the stick') and government communication ('the sermon'). The 'pillory' aims to inform and activate the …
New Public Management in Europe: Adaptation and Alternatives
Introduction V.Homburg C.Pollit & S.V.Thiel Convergence or divergence: what has been happening in Europe? C.Pollit Public management reforms in countries with a Napoleonic state model: France, Italy and Spain W.Kickert The management and control of executive agencies: an Anglo-Dutch comparison S.V.Thiel & C.Pollit Public Private Partnership: a two headed reform. A comparison of PPP in England and The Netherlands E.H.Klijn J.Edelenbos & M.Hughes N…
The Myths of E-Government: Looking Beyond the Assumptions of a New and Better Government
In general, rhetoric and myth play important roles in policymaking. Myths may inspire collective action but may also mystify and blur views on reality. In this article we identify, analyze, and reflect on the myths underlying the e-government programs of Australia, Canada, the United Kingdom, Denmark, and the Netherlands. We found that in all national policies myths of technological inevitability, a new and better government, rational information…
Administrative supervision and information relationships
In many countries, administrative supervision has grown dramatically in recent years. Administrative supervision is a form of interaction between policy makers and policy executors, aimed at improving political accountability. In this paper, the role of information and information relationships between policy-making bodies, executive institutions and administrative supervisors is explored. We identify three roles of administrative supervisors: a …
The Myths of E-Government: Looking Beyond the Assumptions of a New and Better Government
In general, rhetoric and myth play important roles in policymaking. Myths may inspire collective action but may also mystify and blur views on reality. In this article we identify, analyze, and reflect on the myths underlying the e-government programs of Australia, Canada, the United Kingdom, Denmark, and the Netherlands. We found that in all national policies myths of technological inevitability, a new and better government, rational information…
Governing environmental conflicts: A comparative analysis of ten protests against industrial facilities in urban China
With the increasing numbers of environmental conflicts in recent years, Chinese local governments are deploying a variety of strategies to address them. Using the method of agreement and the method of difference, this article explores the question of why local governments adopt particular strategies during conflicts over the construction or operation of industrial facilities. The findings reveal that the position of higher-level governments, the …
Disclosure and compliance: The 'pillory' as an innovative regulatory instrument
Enforcement agencies increasingly use disclosure as a regulatory instrument to promote compliance and govern societal risks: data about companies are disclosed to expose their level of compliance. This innovative instrument, called the 'pillory', differs from traditional instruments such as financial incentives ('the carrot'), legal sanctions ('the stick') and government communication ('the sermon'). The 'pillory' aims to inform and activate the …
Diffusion of Personalised Services among Dutch Municipalities: Evolving Channels of Persuasion
In many European countries, municipalities are becoming increasingly important as providers of electronic public services to their citizens. One of the horizons for further expansion is the delivery of personalised electronic services. In this article we describe the diffusion of personalised services in the Netherlands over the period 2006–2009 and investigate how and why various municipalities adopted personalised electronic services. In achiev…
Administrative supervision and information relationships
In many countries, administrative supervision has grown dramatically in recent years. Administrative supervision is a form of interaction between policy makers and policy executors, aimed at improving political accountability. In this paper, the role of information and information relationships between policy-making bodies, executive institutions and administrative supervisors is explored. We identify three roles of administrative supervisors: a …
Adopting microblogging solutions for interaction with government: Survey results from Hunan province, China
Authorities in the People’s Republic of China communicate with citizens using an estimated 600,000 Sina Weibo microblogs. This study reports on a study of Chinese citizens’ adoption of microblogs to interact with the government. Adoption results from trust and peer pressure in smaller-network ties (densely knit, pervasive social networks surrounding individual citizens). Larger-network ties (trust in institutions at large, such as the Chinese Com…
Government There’s a pothole in my street!”: Canadian citizens’ adoption choices of social media use in citizen‐government relations
Social media platforms such as Twitter and Facebook offer new opportunities for co‐production and interaction between citizens and government agencies. Until now, explanations of why citizens use social media to interact with government have been lacking in the literature. This article concludes on the basis of survey data gathered among Canadian citizens that social media use in citizen‐government relations is explained by citizens’ perceived ef…
A Tale of Two Trajectories: How Spatial Data Infrastructures Travel in Time and Space
The notion of a spatial data infrastructure (SDI) was conceived in Canada and the United States in the early 1990s, and has since then traveled to Europe, Asia, Latin America, and Africa. In this article, the concept of SDI is understood as a myth, a mobilizing and at the same time seductive tale that inspires actors to enact reality. This article first shows what myths underlie the notion of SDI in the American discourse, and then examines how t…
Administrative supervision and information relationships
In many countries, administrative supervision has grown dramatically in recent years. Administrative supervision is a form of interaction between policy makers and policy executors, aimed at improving political accountability. In this paper, the role of information and information relationships between policy-making bodies, executive institutions and administrative supervisors is explored. We identify three roles of administrative supervisors: a …
New Public Management in Europe: Adaptation and Alternatives
Introduction V.Homburg C.Pollit & S.V.Thiel Convergence or divergence: what has been happening in Europe? C.Pollit Public management reforms in countries with a Napoleonic state model: France, Italy and Spain W.Kickert The management and control of executive agencies: an Anglo-Dutch comparison S.V.Thiel & C.Pollit Public Private Partnership: a two headed reform. A comparison of PPP in England and The Netherlands E.H.Klijn J.Edelenbos & M.Hughes N…
The Myths of E-Government: Looking Beyond the Assumptions of a New and Better Government
In general, rhetoric and myth play important roles in policymaking. Myths may inspire collective action but may also mystify and blur views on reality. In this article we identify, analyze, and reflect on the myths underlying the e-government programs of Australia, Canada, the United Kingdom, Denmark, and the Netherlands. We found that in all national policies myths of technological inevitability, a new and better government, rational information…
A Tale of Two Trajectories: How Spatial Data Infrastructures Travel in Time and Space
The notion of a spatial data infrastructure (SDI) was conceived in Canada and the United States in the early 1990s, and has since then traveled to Europe, Asia, Latin America, and Africa. In this article, the concept of SDI is understood as a myth, a mobilizing and at the same time seductive tale that inspires actors to enact reality. This article first shows what myths underlie the notion of SDI in the American discourse, and then examines how t…
Disclosure and compliance: The 'pillory' as an innovative regulatory instrument
Enforcement agencies increasingly use disclosure as a regulatory instrument to promote compliance and govern societal risks: data about companies are disclosed to expose their level of compliance. This innovative instrument, called the 'pillory', differs from traditional instruments such as financial incentives ('the carrot'), legal sanctions ('the stick') and government communication ('the sermon'). The 'pillory' aims to inform and activate the …
Diffusion of Personalised Services among Dutch Municipalities: Evolving Channels of Persuasion
In many European countries, municipalities are becoming increasingly important as providers of electronic public services to their citizens. One of the horizons for further expansion is the delivery of personalised electronic services. In this article we describe the diffusion of personalised services in the Netherlands over the period 2006–2009 and investigate how and why various municipalities adopted personalised electronic services. In achiev…
Governing environmental conflicts: A comparative analysis of ten protests against industrial facilities in urban China
With the increasing numbers of environmental conflicts in recent years, Chinese local governments are deploying a variety of strategies to address them. Using the method of agreement and the method of difference, this article explores the question of why local governments adopt particular strategies during conflicts over the construction or operation of industrial facilities. The findings reveal that the position of higher-level governments, the …
ICT, E-Government and E-Governance: Bits & Bytes for Public Administration
This chapter identifies how electronic public service delivery has diffused in various public sector organizations in Europe. Three, in practice intertwined, sources of influence are identified: opportunity (the seemingly inevitable and autonomous impact of technologies), inscription of normative structures (the materialization of abstract ideas and rhetoric in specific types of information and communication technologies), and enthusiasms (the so…
Citizens’ social media adoption in Paraguay
This article aims to identify factors associated with the use of social media by Paraguayan citizens in their relationship with the government. We gathered data using a vignette survey, which recorded the responses to four public service problems and collected scores on perceived effectiveness, capability, social influence, trust in government, trust in social media infrastructure, and social media anxiety. Multivariate analysis was used to test …
Government There’s a pothole in my street!”: Canadian citizens’ adoption choices of social media use in citizen‐government relations
Social media platforms such as Twitter and Facebook offer new opportunities for co‐production and interaction between citizens and government agencies. Until now, explanations of why citizens use social media to interact with government have been lacking in the literature. This article concludes on the basis of survey data gathered among Canadian citizens that social media use in citizen‐government relations is explained by citizens’ perceived ef…
Adopting microblogging solutions for interaction with government: Survey results from Hunan province, China
Authorities in the People’s Republic of China communicate with citizens using an estimated 600,000 Sina Weibo microblogs. This study reports on a study of Chinese citizens’ adoption of microblogs to interact with the government. Adoption results from trust and peer pressure in smaller-network ties (densely knit, pervasive social networks surrounding individual citizens). Larger-network ties (trust in institutions at large, such as the Chinese Com…
Cross-border digital public services in the European Union: A systematic literature review
The success of the European single market and advancements in digital technologies have increased the focus on cross-border digital public services. To date, most academic research on digital public services has been concentrated on national and local levels, with research on cross-border digital public services being scattered across various academic disciplines. In this paper, we provide a systematic literature review on cross-border digital pu…
Cross-border digital public services in the European Union: A systematic literature review
Inderscience is a global company, a dynamic leading independent journal publisher disseminates the latest research across the broad fields of science, engineering and technology; management, public and business administration; environment, ecological economics and sustainable development; computing, ICT and internet/web services, and related areas
When citizens meet the chatbot: Evidence from a survey vignette experiment in Estonia
Governments are increasingly using chatbots to facilitate public encounters. Using survey vignette experiments conducted in Estonia, we conclude that citizens’ perceived usefulness and trust in technology significantly correlate with the intended use of chatbots in public encounters. Privacy concerns are related to the intended uses of chatbots for service provision but not for information provision, while trust in government, explainability, and…
Factors influencing accessible electronic service delivery in Chinese municipalities: A comparative analysis
Public Encounters and Government Chatbots: When Servers Talk to Citizens
Public service providers around the world are now offering chatbots to answer citizens' questions and deliver digital services. Using these artificial intelligence‐powered technologies, citizens can engage in conversations with governments through systems that mimic face‐to‐face interactions and adjust their use of natural language to citizens' communication styles. This paper examines emerging experiences with chatbots in government interactions…
Political science (13 works) · Business (11 works) · E-Government and Public Services (9 works) · Computer Science (7 works) · Public relations (7 works) · Government (linguistics (6 works) · Law (6 works) · Public Administration (5 works) · Public Policy and Administration Research (5 works) · Social Media and Politics (5 works)