Maria Røhnebæk
Biographic Data
| ID | 4196652 |
|---|---|
| NAME | Maria Røhnebæk |
| GIVEN NAMES | Maria |
| FAMILY NAME | Røhnebæk |
| SIGNATURE | RØHNEBÆK M |
| AFFILIATIONS | University of Inland Norway |
| VERIFIED | No |
| TOTAL WORKS | 5 |
| TOTAL CITATIONS | 13 |
| AUTHOR COUNT | 5 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2013 |
| LATEST PUBLICATION YEAR | 2022 |
| H-INDEX | 1 |
‘Damned if you do and damned if you don’t’
A key challenge for contemporary public service organizations is the requirement to incorporate different, at times conflicting, demands into their operations. Such demands and the organizational challenges they impose have been described in theories of institutional complexity, organizational paradox(es) and conflicting public values. In this paper, we complement these existing theories by developing an analytical framework based on the ‘double …
Kontroll eller samhandling
Introduction to Special Issue Public sector Innovation - Conceptual and Methodological Implications
This is the introduction to the Special Issue: Public sector Innovation - Conseptual and methodological implications. Guest Editors: Ann Karin Tennås Holmen (UiS), Maria Røhnebæk (INN)
Digital coping
This article addresses how frontline workers cope when dealing with digitally mediated service encounters. It draws on a qualitative study of frontline workers' experiences in an increasingly digitalised work environment in the context of employment assistance services. The material shows that digitalising service encounters leads to two overall types of change for frontline employees, and the article explores related coping responses. First, the…
Standardized Flexibility
This article is based on a research project that explores the proliferation of information and communication technology (ICT) in public services. Furthermore, the research explores how the enhanced presence of ICT relates to efforts to increas-ingly individualise the service delivery. It can be argued that enhanced individualisation requires increased levels of discretion and flexibility. At the same time, this flexibility needs to be implemented…
Digital coping
This article addresses how frontline workers cope when dealing with digitally mediated service encounters. It draws on a qualitative study of frontline workers' experiences in an increasingly digitalised work environment in the context of employment assistance services. The material shows that digitalising service encounters leads to two overall types of change for frontline employees, and the article explores related coping responses. First, the…
Standardized Flexibility
This article is based on a research project that explores the proliferation of information and communication technology (ICT) in public services. Furthermore, the research explores how the enhanced presence of ICT relates to efforts to increas-ingly individualise the service delivery. It can be argued that enhanced individualisation requires increased levels of discretion and flexibility. At the same time, this flexibility needs to be implemented…
Standardized Flexibility
This article is based on a research project that explores the proliferation of information and communication technology (ICT) in public services. Furthermore, the research explores how the enhanced presence of ICT relates to efforts to increas-ingly individualise the service delivery. It can be argued that enhanced individualisation requires increased levels of discretion and flexibility. At the same time, this flexibility needs to be implemented…
Kontroll eller samhandling
Introduction to Special Issue Public sector Innovation - Conceptual and Methodological Implications
This is the introduction to the Special Issue: Public sector Innovation - Conseptual and methodological implications. Guest Editors: Ann Karin Tennås Holmen (UiS), Maria Røhnebæk (INN)
Digital coping
This article addresses how frontline workers cope when dealing with digitally mediated service encounters. It draws on a qualitative study of frontline workers' experiences in an increasingly digitalised work environment in the context of employment assistance services. The material shows that digitalising service encounters leads to two overall types of change for frontline employees, and the article explores related coping responses. First, the…
‘Damned if you do and damned if you don’t’
A key challenge for contemporary public service organizations is the requirement to incorporate different, at times conflicting, demands into their operations. Such demands and the organizational challenges they impose have been described in theories of institutional complexity, organizational paradox(es) and conflicting public values. In this paper, we complement these existing theories by developing an analytical framework based on the ‘double …
Political science (4 works) · Business (3 works) · Computer Science (3 works) · Economics (3 works) · Public Policy and Administration Research (3 works) · Sociology (3 works) · E-Government and Public Services (2 works) · Engineering (2 works) · Knowledge management (2 works) · Management (2 works)