Michelle Willis
Biographic Data
| ID | 4219561 |
|---|---|
| NAME | Michelle Willis |
| GIVEN NAMES | Michelle |
| FAMILY NAME | Willis |
| SIGNATURE | WILLIS M |
| AFFILIATIONS | Twitter (United States) |
| ORCID | 0000-0001-6183-3661 |
| VERIFIED | Yes |
| TOTAL WORKS | 5 |
| TOTAL CITATIONS | 1 |
| WORKS AS AUTHOR | 5 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 1 |
Thematic Analysis in an Artificial Intelligence-Driven Context
Although a substantial body of research has explored the application of thematic analysis within qualitative enquiry, considerable variation remains regarding how scholars might operationalise the method. More importantly, the advent of generative artificial intelligence (AI) has introduced additional complexity to the expanding corpus of secondary data. The volume and evolving characteristics of AI-generated content necessitate a critical re-eva…
Examining the role of social media influencers in service failure and recovery strategies
Purpose Prior research has advanced several explanations for social media influencers' (SMIs’) success in the burgeoning computer-mediated marketing environments but leaves one key topic unexplored: the moderating role of SMIs in service failure and recovery strategies. Design/methodology/approach Drawing on a social constructivist perspective and an inductive approach, 59 in-depth interviews were conducted with millennials from three European co…
Examining user-generated content, service failure recovery and customer–brand relationships
Purpose User-generated content (UGC) and service failure have attracted considerable marketing inquiry over the last two decades. Previous studies primarily focused on the outcome of service failure and the impact of UGC on perceived failure severity. This article departs from previous studies as it examines the moderating role of UGC on the relationship between service failure recovery (SFR) and customer–brand relationship. Design/methodology/ap…
Social Determinants, Risk Factors, and Needs
COVID-19 and the escalation of racism and bias that has come in its wake have had a devastating impact on health professions students. In addition to academic challenges and personal health risks, aspects of students’ lives that have often gone unnoticed or inadequately addressed have come to light. Financial constraints that impact access to housing and food, neighborhood safety in light of the spike in hate crimes, and the bias inherent in the …
The Covid-19 Student WorkForce at the Icahn School of Medicine at Mount Sinai
PROBLEM: In accordance with guidelines from the Association of American Medical Colleges, medical schools across the United States suspended clerkships and transitioned preclinical courses online in March 2020 because of the COVID-19 pandemic. Hospitals and health systems faced significant burdens during this time, particularly in New York City. APPROACH: Third- and fourth-year medical students at the Icahn School of Medicine at Mount Sinai forme…
Thematic Analysis in an Artificial Intelligence-Driven Context
Although a substantial body of research has explored the application of thematic analysis within qualitative enquiry, considerable variation remains regarding how scholars might operationalise the method. More importantly, the advent of generative artificial intelligence (AI) has introduced additional complexity to the expanding corpus of secondary data. The volume and evolving characteristics of AI-generated content necessitate a critical re-eva…
The Covid-19 Student WorkForce at the Icahn School of Medicine at Mount Sinai
PROBLEM: In accordance with guidelines from the Association of American Medical Colleges, medical schools across the United States suspended clerkships and transitioned preclinical courses online in March 2020 because of the COVID-19 pandemic. Hospitals and health systems faced significant burdens during this time, particularly in New York City. APPROACH: Third- and fourth-year medical students at the Icahn School of Medicine at Mount Sinai forme…
Social Determinants, Risk Factors, and Needs
COVID-19 and the escalation of racism and bias that has come in its wake have had a devastating impact on health professions students. In addition to academic challenges and personal health risks, aspects of students’ lives that have often gone unnoticed or inadequately addressed have come to light. Financial constraints that impact access to housing and food, neighborhood safety in light of the spike in hate crimes, and the bias inherent in the …
Examining user-generated content, service failure recovery and customer–brand relationships
Purpose User-generated content (UGC) and service failure have attracted considerable marketing inquiry over the last two decades. Previous studies primarily focused on the outcome of service failure and the impact of UGC on perceived failure severity. This article departs from previous studies as it examines the moderating role of UGC on the relationship between service failure recovery (SFR) and customer–brand relationship. Design/methodology/ap…
Examining the role of social media influencers in service failure and recovery strategies
Purpose Prior research has advanced several explanations for social media influencers' (SMIs’) success in the burgeoning computer-mediated marketing environments but leaves one key topic unexplored: the moderating role of SMIs in service failure and recovery strategies. Design/methodology/approach Drawing on a social constructivist perspective and an inductive approach, 59 in-depth interviews were conducted with millennials from three European co…
Thematic Analysis in an Artificial Intelligence-Driven Context
Although a substantial body of research has explored the application of thematic analysis within qualitative enquiry, considerable variation remains regarding how scholars might operationalise the method. More importantly, the advent of generative artificial intelligence (AI) has introduced additional complexity to the expanding corpus of secondary data. The volume and evolving characteristics of AI-generated content necessitate a critical re-eva…
Political science (3 works) · Psychology (3 works) · Business (2 works) · Curriculum (2 works) · Customer Service Quality and Loyalty (2 works) · Digital Marketing and Social Media (2 works) · Marketing (2 works) · Marketing management (2 works) · Medical education (2 works) · Medicine (2 works)