Esther García-Buades
Biographic Data
| ID | 4268085 |
|---|---|
| NAME | Esther García-Buades |
| GIVEN NAMES | Esther |
| FAMILY NAME | García-Buades |
| SIGNATURE | GARCÍA-BUADES E |
| AFFILIATIONS | University of Islas Baleares, Spain |
| VERIFIED | No |
| TOTAL WORKS | 3 |
| TOTAL CITATIONS | 30 |
| AUTHOR COUNT | 3 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2001 |
| LATEST PUBLICATION YEAR | 2017 |
| H-INDEX | 1 |
Linking Employees' Extra-Role Efforts to Customer Satisfaction
Our main goal was to test the moderating role of customer complaints ("presence" vs. "absence") in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the s…
Local perceptions of tourism as indicators of destination decline
Relationships among Perceived Justice, Customers' Satisfaction, and Behavioral Intentions
This article tested the gender differences in the relationships between perceptions of justice, customers' satisfaction, and behavioral intentions. The sample consisted of 334 subjects (205 men and 129 women) surveyed in 38 hotels located in Spain. A questionnaire was used to measure distributive, procedural, and interactional justice as well as customers' responses of satisfaction and intentions. Analysis showed that the correlation between scor…
Local perceptions of tourism as indicators of destination decline
Linking Employees' Extra-Role Efforts to Customer Satisfaction
Our main goal was to test the moderating role of customer complaints ("presence" vs. "absence") in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the s…
Relationships among Perceived Justice, Customers' Satisfaction, and Behavioral Intentions
This article tested the gender differences in the relationships between perceptions of justice, customers' satisfaction, and behavioral intentions. The sample consisted of 334 subjects (205 men and 129 women) surveyed in 38 hotels located in Spain. A questionnaire was used to measure distributive, procedural, and interactional justice as well as customers' responses of satisfaction and intentions. Analysis showed that the correlation between scor…
Local perceptions of tourism as indicators of destination decline
Linking Employees' Extra-Role Efforts to Customer Satisfaction
Our main goal was to test the moderating role of customer complaints ("presence" vs. "absence") in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the s…
Psychology (3 works) · Business (2 works) · Customer Service Quality and Loyalty (2 works) · Perception (2 works) · Social Psychology (2 works) · Advertising (1 works) · Compensation (psychology) (1 works) · Consumer Behavior in Brand Consumption and Identification (1 works) · Cruise Tourism Development and Management (1 works) · Customer retention (1 works)