José Ma Peiró
Biographic Data
| ID | 4268086 |
|---|---|
| NAME | José Ma Peiró |
| GIVEN NAMES | José Ma |
| FAMILY NAME | Peiró |
| SIGNATURE | PEIRO J M |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 1 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2017 |
| LATEST PUBLICATION YEAR | 2017 |
| H-INDEX | 1 |
Linking Employees' Extra-Role Efforts to Customer Satisfaction
Our main goal was to test the moderating role of customer complaints ("presence" vs. "absence") in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the s…
Linking Employees' Extra-Role Efforts to Customer Satisfaction
Our main goal was to test the moderating role of customer complaints ("presence" vs. "absence") in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the s…
Linking Employees' Extra-Role Efforts to Customer Satisfaction
Our main goal was to test the moderating role of customer complaints ("presence" vs. "absence") in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the s…
Advertising (1 works) · Business (1 works) · Compensation (psychology) (1 works) · Customer retention (1 works) · Customer satisfaction (1 works) · Customer Service Quality and Loyalty (1 works) · Elder Abuse and Neglect (1 works) · Intellectual disability (1 works) · Marketing (1 works) · Psychology (1 works)