Vaughan Ellis
Biographic Data
| ID | 4368570 |
|---|---|
| NAME | Vaughan Ellis |
| GIVEN NAMES | Vaughan |
| FAMILY NAME | Ellis |
| SIGNATURE | ELLIS V |
| AFFILIATIONS | Edinburgh Napier University |
| ORCID | 0000-0003-1696-5328 |
| VERIFIED | Yes |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 49 |
| AUTHOR COUNT | 4 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2003 |
| LATEST PUBLICATION YEAR | 2011 |
| H-INDEX | 3 |
Greed is (not) good
Banks, bailouts and bonuses
This article presents a first hand account of the financial crisis by 'Margaret Taylor', a union activist within HBOS. Overviewing more than twenty years' experience in the sector, Margaret highlights three types of change under way since the 1990s that she sees as antecedents of the present crisis: the shift from traditional pay structures to individualised, performance based pay; the entry of retail giants geared to aggressive marketing and max…
You don't know what you've got till it's gone
This paper locates the emergence of call centres within the broader political economy. We demonstrate how British Gas responded to privatisation, restrictive regulation and the need to deliver shareholder value by radically changing work organisation. Using documentary evidence and oral testimonies, we show how the call centre was pivotal to tightening control over the labour process, to intensifying work and transforming the experience of work
A Unique Working Environment
This article fills an important gap in our knowledge of call centres by focusing specifically on occupational ill-health. We document the recent emergence of health and safety concerns, assess the responses of employers and the Health and Safety Executive (HSE), critique the existing regulatory framework and present a holistic diagnostic model of occupationally induced ill-health. This model is utilized to investigate quantitative and qualitative…
You don't know what you've got till it's gone
This paper locates the emergence of call centres within the broader political economy. We demonstrate how British Gas responded to privatisation, restrictive regulation and the need to deliver shareholder value by radically changing work organisation. Using documentary evidence and oral testimonies, we show how the call centre was pivotal to tightening control over the labour process, to intensifying work and transforming the experience of work
A Unique Working Environment
This article fills an important gap in our knowledge of call centres by focusing specifically on occupational ill-health. We document the recent emergence of health and safety concerns, assess the responses of employers and the Health and Safety Executive (HSE), critique the existing regulatory framework and present a holistic diagnostic model of occupationally induced ill-health. This model is utilized to investigate quantitative and qualitative…
Banks, bailouts and bonuses
This article presents a first hand account of the financial crisis by 'Margaret Taylor', a union activist within HBOS. Overviewing more than twenty years' experience in the sector, Margaret highlights three types of change under way since the 1990s that she sees as antecedents of the present crisis: the shift from traditional pay structures to individualised, performance based pay; the entry of retail giants geared to aggressive marketing and max…
A Unique Working Environment
This article fills an important gap in our knowledge of call centres by focusing specifically on occupational ill-health. We document the recent emergence of health and safety concerns, assess the responses of employers and the Health and Safety Executive (HSE), critique the existing regulatory framework and present a holistic diagnostic model of occupationally induced ill-health. This model is utilized to investigate quantitative and qualitative…
You don't know what you've got till it's gone
This paper locates the emergence of call centres within the broader political economy. We demonstrate how British Gas responded to privatisation, restrictive regulation and the need to deliver shareholder value by radically changing work organisation. Using documentary evidence and oral testimonies, we show how the call centre was pivotal to tightening control over the labour process, to intensifying work and transforming the experience of work
Banks, bailouts and bonuses
This article presents a first hand account of the financial crisis by 'Margaret Taylor', a union activist within HBOS. Overviewing more than twenty years' experience in the sector, Margaret highlights three types of change under way since the 1990s that she sees as antecedents of the present crisis: the shift from traditional pay structures to individualised, performance based pay; the entry of retail giants geared to aggressive marketing and max…
Greed is (not) good
Political science (4 works) · Economics (3 works) · Engineering (3 works) · Law (3 works) · Business (2 works) · Emotional Labor in Professions (2 works) · Employment and Welfare Studies (2 works) · Law (2 works) · Management (2 works) · Psychology (2 works)