Vicky Bishop
Biographic Data
| ID | 4368657 |
|---|---|
| NAME | Vicky Bishop |
| GIVEN NAMES | Vicky |
| FAMILY NAME | Bishop |
| SIGNATURE | BISHOP V |
| AFFILIATIONS | Manchester University, UK, |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 16 |
| AUTHOR COUNT | 2 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2005 |
| LATEST PUBLICATION YEAR | 2014 |
| H-INDEX | 1 |
Metaphors and sensemaking
Purpose - The purpose of this paper is to consider how taxi drivers understand the customer service relationship as "dirty work" by examining the strategies they use to manage the taint associated with their work. Design/methodology/approach - An innovative qualitative approach is taken that focuses upon the analysis of metaphors elicited in interviews with 24 taxi drivers. Findings - Four different metaphorical understandings of the customer ser…
The invisibility of violence
This article explores the social construction of violence within the front-line context of job centres in the Employment Service (ES). The issue of violence within organizations is typically approached using positivistic methods. In contrast, this article deepens understandings of violence in organizations by using an interpretive approach. Through an analysis of data generated through an in-depth case study, this article argues that although ES …
The invisibility of violence
This article explores the social construction of violence within the front-line context of job centres in the Employment Service (ES). The issue of violence within organizations is typically approached using positivistic methods. In contrast, this article deepens understandings of violence in organizations by using an interpretive approach. Through an analysis of data generated through an in-depth case study, this article argues that although ES …
The invisibility of violence
This article explores the social construction of violence within the front-line context of job centres in the Employment Service (ES). The issue of violence within organizations is typically approached using positivistic methods. In contrast, this article deepens understandings of violence in organizations by using an interpretive approach. Through an analysis of data generated through an in-depth case study, this article argues that although ES …
Metaphors and sensemaking
Purpose - The purpose of this paper is to consider how taxi drivers understand the customer service relationship as "dirty work" by examining the strategies they use to manage the taint associated with their work. Design/methodology/approach - An innovative qualitative approach is taken that focuses upon the analysis of metaphors elicited in interviews with 24 taxi drivers. Findings - Four different metaphorical understandings of the customer ser…
Business (2 works) · Engineering (2 works) · Marketing (2 works) · Psychology (2 works) · Service (business (2 works) · Computer Science (1 work) · Construct (python library (1 work) · Context (archaeology (1 work) · Criminology (1 work) · Customer service (1 work)