Mohan Thite
Biographic Data
| ID | 4368684 |
|---|---|
| NAME | Mohan Thite |
| GIVEN NAMES | Mohan |
| FAMILY NAME | Thite |
| SIGNATURE | THITE M |
| AFFILIATIONS | Griffith University |
| ORCID | 0000-0003-0075-6409 |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 16 |
| AUTHOR COUNT | 2 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2008 |
| LATEST PUBLICATION YEAR | 2010 |
| H-INDEX | 2 |
The next available agent
We examine the employee perception of work organisation in four large Indian call centres to investigate causes of employee dissatisfaction and turnover. We find that profound mismatch between the offshored labour market and the labour process pose fundamental challenges that may not be susceptible to easy HR fixes
The next division of labour
Using a comparative work force survey of Australian and Indian call centre workers, the question of whether the outsourcing of info-service work portends a new division of labour is addressed. Evidence is presented that the work conducted in both Australian and Indian call centres is semi-skilled in nature. Work in India is managed more tightly but also offers greater variety, while in terms of required skills call centre employment is comparable…
The next division of labour
Using a comparative work force survey of Australian and Indian call centre workers, the question of whether the outsourcing of info-service work portends a new division of labour is addressed. Evidence is presented that the work conducted in both Australian and Indian call centres is semi-skilled in nature. Work in India is managed more tightly but also offers greater variety, while in terms of required skills call centre employment is comparable…
The next available agent
We examine the employee perception of work organisation in four large Indian call centres to investigate causes of employee dissatisfaction and turnover. We find that profound mismatch between the offshored labour market and the labour process pose fundamental challenges that may not be susceptible to easy HR fixes
The next division of labour
Using a comparative work force survey of Australian and Indian call centre workers, the question of whether the outsourcing of info-service work portends a new division of labour is addressed. Evidence is presented that the work conducted in both Australian and Indian call centres is semi-skilled in nature. Work in India is managed more tightly but also offers greater variety, while in terms of required skills call centre employment is comparable…
The next available agent
We examine the employee perception of work organisation in four large Indian call centres to investigate causes of employee dissatisfaction and turnover. We find that profound mismatch between the offshored labour market and the labour process pose fundamental challenges that may not be susceptible to easy HR fixes
Business (2 works) · Call centre (2 works) · Economics (2 works) · Emotional Labor in Professions (2 works) · Employment and Welfare Studies (2 works) · Engineering (2 works) · Labor Movements and Unions (2 works) · Labour economics (2 works) · Political science (2 works) · Public relations (2 works)