Rashed Lahej Al Mansoori
Biographic Data
| ID | 4372805 |
|---|---|
| NAME | Rashed Lahej Al Mansoori |
| GIVEN NAMES | Rashed Lahej |
| FAMILY NAME | Al Mansoori |
| SIGNATURE | AL MANSOORI R L |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 8 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2015 |
| LATEST PUBLICATION YEAR | 2015 |
| H-INDEX | 1 |
Quality of Service, Expectation, Satisfaction and Trust in Public Institutions: The Abu Dhabi Citizen Satisfaction Survey
Structural equation modelling was utilised to develop and test three models while exploring the causality effect of constructs. The models hypothesised that trust in the government was a result of interactions of several other forces: namely, citizens' expectation, perception of service quality and satisfaction with these services. The article validates and replicates the findings on the question of causality between performance and trust. The fi…
Quality of Service, Expectation, Satisfaction and Trust in Public Institutions: The Abu Dhabi Citizen Satisfaction Survey
Structural equation modelling was utilised to develop and test three models while exploring the causality effect of constructs. The models hypothesised that trust in the government was a result of interactions of several other forces: namely, citizens' expectation, perception of service quality and satisfaction with these services. The article validates and replicates the findings on the question of causality between performance and trust. The fi…
Quality of Service, Expectation, Satisfaction and Trust in Public Institutions: The Abu Dhabi Citizen Satisfaction Survey
Structural equation modelling was utilised to develop and test three models while exploring the causality effect of constructs. The models hypothesised that trust in the government was a result of interactions of several other forces: namely, citizens' expectation, perception of service quality and satisfaction with these services. The article validates and replicates the findings on the question of causality between performance and trust. The fi…
Business (1 works) · Computer Science (1 works) · Customer Service Quality and Loyalty (1 works) · Government (linguistics (1 works) · Marital status (1 works) · Marketing (1 works) · Perception (1 works) · Political science (1 works) · Psychology (1 works) · Public Policy and Administration Research (1 works)