Ralph Heintzman
Biographic Data
| ID | 4373643 |
|---|---|
| NAME | Ralph Heintzman |
| GIVEN NAMES | Ralph |
| FAMILY NAME | Heintzman |
| SIGNATURE | HEINTZMAN R |
| AFFILIATIONS | University of Ottawa |
| VERIFIED | No |
| TOTAL WORKS | 12 |
| TOTAL CITATIONS | 75 |
| WORKS AS AUTHOR | 12 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 1971 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 5 |
“ Le temporaire durera plus longtemps ”
Dividing Québécois into the categories of federalists or indépendandistes obscures the existence of an important third group called “providential” indépendantistes (or “providentialists,” for short) in this article. The article describes the origin of this group in the 1840s and its continued presence in Quebec political culture ever since. Its often unspoken assumptions can be summed up in two contrasting assertions: Independence sometime. But n…
Can Public Sector Service Delivery Be Improved
National surveys have documented a major decline in Canadians' satisfaction with public sector service delivery since 2020. Service satisfaction levels for federal services are back to levels not seen for two decades. Potential reasons for the recent declines in public sector service delivery performance are examined, as well as lessons from public organizations which have maintained high levels of service satisfaction in recent years despite the…
The Human Paradox
Human Paradox
Border‐crossing
The Clerk of the Privy Council's (PCO) role in the 2012 confrontation with the Parliamentary Budget Officer is re‐examined as a case study in the imperatives of public service leadership in a system of responsible government. PCO's 2014 defence of the Clerk's conduct is contradicted both by the Clerk's text and by its own logical consequences. Both in form and substance, the Clerk crossed the boundary that should exist between public service and …
Rediscovering Reverence
A surprising and insightful work , Rediscovering Reverence offers a rational explanation of what the modern western world calls "religion" and argues that it is not what most people assume. Questioning western culture's evolving use of the word "religion" over the last five centuries, Ralph Heintzman strips away misunderstandings to demonstrate that faith is not the same as belief. He shows how faith is not something one has but something one doe…
Public‐service values and ethics
In the Winter 2004 issue of this journal, John Langford pronounced a negative verdict on the concern for public‐service values, which has been a feature of public‐service reform over the past decade. This article reconsiders Langford's arguments. It suggests that public‐service renewal requires ongoing attention to public‐service values but also a widening of perspectives. It is now necessary to give more attention to the organizational, professi…
People, service and trust
This article reviews the evidence for the existence of a ‘public sector service value chain’, offering a new way of thinking about what Bouckaert and his colleagues have called the micro-performance approach to improving trust and confidence in public institutions (Bouckaert et al., 2002). In particular, the article focuses on the role of service delivery in enhancing citizen trust and confidence. But it does so in the context of a broader model,…
The Dialectics of Accountability for Performance in Public Management Reform
Bibliographie d’histoire de l’Amérique française
les notices qui n'ont pas t releves car la Revue n'a pas publi de bibliographie de 1992 1994. Nous sommes encore en priode de rodage puisque notre bibliographie s'alimente maintenant diverses banques de donnes. D'ici quelques numros, elle devrait tre plus complte et ne comporter que des notices rcentes
The Political Culture of Quebec, 1840–1960
To illuminate the debate about the traditional role of the state in Quebec, the article suggests Quebec's traditional political culture prior to the Quiet Revolution was shaped by the “dialectic of patronage.” Economic need encouraged Québécois to exploit the political process for advancement. The resulting preoccupation of the political process with patronage prompted two contradictory impulses—devotion to, yet suspicion of, the political proces…
The Spirit of Confederation
IN Canada's First Century PROFESSOR C EIGHTON I-IAS GIVEN US another work with the admirable qualities which we have come, all too complacently perhaps, to expect of him: a book which is not only an absorbing historical narrative, as well as an invaluable work of synthesis and interpretation, but also, in an important sense, an achievement in the realm of art. I do not use the word art lightly, but in order to indicate the measure of Professor Cr…
The Dialectics of Accountability for Performance in Public Management Reform
People, service and trust
This article reviews the evidence for the existence of a ‘public sector service value chain’, offering a new way of thinking about what Bouckaert and his colleagues have called the micro-performance approach to improving trust and confidence in public institutions (Bouckaert et al., 2002). In particular, the article focuses on the role of service delivery in enhancing citizen trust and confidence. But it does so in the context of a broader model,…
The Political Culture of Quebec, 1840–1960
To illuminate the debate about the traditional role of the state in Quebec, the article suggests Quebec's traditional political culture prior to the Quiet Revolution was shaped by the “dialectic of patronage.” Economic need encouraged Québécois to exploit the political process for advancement. The resulting preoccupation of the political process with patronage prompted two contradictory impulses—devotion to, yet suspicion of, the political proces…
Public‐service values and ethics
In the Winter 2004 issue of this journal, John Langford pronounced a negative verdict on the concern for public‐service values, which has been a feature of public‐service reform over the past decade. This article reconsiders Langford's arguments. It suggests that public‐service renewal requires ongoing attention to public‐service values but also a widening of perspectives. It is now necessary to give more attention to the organizational, professi…
Border‐crossing
The Clerk of the Privy Council's (PCO) role in the 2012 confrontation with the Parliamentary Budget Officer is re‐examined as a case study in the imperatives of public service leadership in a system of responsible government. PCO's 2014 defence of the Clerk's conduct is contradicted both by the Clerk's text and by its own logical consequences. Both in form and substance, the Clerk crossed the boundary that should exist between public service and …
Can Public Sector Service Delivery Be Improved
National surveys have documented a major decline in Canadians' satisfaction with public sector service delivery since 2020. Service satisfaction levels for federal services are back to levels not seen for two decades. Potential reasons for the recent declines in public sector service delivery performance are examined, as well as lessons from public organizations which have maintained high levels of service satisfaction in recent years despite the…
The Spirit of Confederation
IN Canada's First Century PROFESSOR C EIGHTON I-IAS GIVEN US another work with the admirable qualities which we have come, all too complacently perhaps, to expect of him: a book which is not only an absorbing historical narrative, as well as an invaluable work of synthesis and interpretation, but also, in an important sense, an achievement in the realm of art. I do not use the word art lightly, but in order to indicate the measure of Professor Cr…
The Political Culture of Quebec, 1840–1960
To illuminate the debate about the traditional role of the state in Quebec, the article suggests Quebec's traditional political culture prior to the Quiet Revolution was shaped by the “dialectic of patronage.” Economic need encouraged Québécois to exploit the political process for advancement. The resulting preoccupation of the political process with patronage prompted two contradictory impulses—devotion to, yet suspicion of, the political proces…
Bibliographie d’histoire de l’Amérique française
les notices qui n'ont pas t releves car la Revue n'a pas publi de bibliographie de 1992 1994. Nous sommes encore en priode de rodage puisque notre bibliographie s'alimente maintenant diverses banques de donnes. D'ici quelques numros, elle devrait tre plus complte et ne comporter que des notices rcentes
The Dialectics of Accountability for Performance in Public Management Reform
People, service and trust
This article reviews the evidence for the existence of a ‘public sector service value chain’, offering a new way of thinking about what Bouckaert and his colleagues have called the micro-performance approach to improving trust and confidence in public institutions (Bouckaert et al., 2002). In particular, the article focuses on the role of service delivery in enhancing citizen trust and confidence. But it does so in the context of a broader model,…
Public‐service values and ethics
In the Winter 2004 issue of this journal, John Langford pronounced a negative verdict on the concern for public‐service values, which has been a feature of public‐service reform over the past decade. This article reconsiders Langford's arguments. It suggests that public‐service renewal requires ongoing attention to public‐service values but also a widening of perspectives. It is now necessary to give more attention to the organizational, professi…
Rediscovering Reverence
A surprising and insightful work , Rediscovering Reverence offers a rational explanation of what the modern western world calls "religion" and argues that it is not what most people assume. Questioning western culture's evolving use of the word "religion" over the last five centuries, Ralph Heintzman strips away misunderstandings to demonstrate that faith is not the same as belief. He shows how faith is not something one has but something one doe…
Border‐crossing
The Clerk of the Privy Council's (PCO) role in the 2012 confrontation with the Parliamentary Budget Officer is re‐examined as a case study in the imperatives of public service leadership in a system of responsible government. PCO's 2014 defence of the Clerk's conduct is contradicted both by the Clerk's text and by its own logical consequences. Both in form and substance, the Clerk crossed the boundary that should exist between public service and …
The Human Paradox
Human Paradox
“ Le temporaire durera plus longtemps ”
Dividing Québécois into the categories of federalists or indépendandistes obscures the existence of an important third group called “providential” indépendantistes (or “providentialists,” for short) in this article. The article describes the origin of this group in the 1840s and its continued presence in Quebec political culture ever since. Its often unspoken assumptions can be summed up in two contrasting assertions: Independence sometime. But n…
Can Public Sector Service Delivery Be Improved
National surveys have documented a major decline in Canadians' satisfaction with public sector service delivery since 2020. Service satisfaction levels for federal services are back to levels not seen for two decades. Potential reasons for the recent declines in public sector service delivery performance are examined, as well as lessons from public organizations which have maintained high levels of service satisfaction in recent years despite the…
Political science (7 works) · Business (5 works) · Philosophy (5 works) · Public Policy and Administration Research (5 works) · Epistemology (4 works) · Law (4 works) · Law (4 works) · Service (business (4 works) · Art (3 works) · Canadian Identity and History (3 works)