Laurin Friedrich
Biographic Data
| ID | 4379244 |
|---|---|
| NAME | Laurin Friedrich |
| GIVEN NAMES | Laurin |
| FAMILY NAME | Friedrich |
| SIGNATURE | FRIEDRICH L |
| AFFILIATIONS | University of Duisburg-Essen |
| ORCID | 0000-0002-8047-0162 |
| VERIFIED | Yes |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 13 |
| WORKS AS AUTHOR | 4 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2024 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 2 |
The Language of Public Encounters
Verbal communication between bureaucrats and citizens crucially determines the dynamics and outcomes of public encounters. However, so far, scholars have not sought to quantitively measure it, which limits our knowledge of the role language plays in shaping interactions between bureaucrats and clients. Addressing this gap, we develop and systematically validate computational linguistic measures of complexity and emotionality as two foundational d…
Inequality in frontline communication
While gender biases in public service delivery are well-established, we still lack empirical insights on the underlying behavioral micro-mechanisms. This article contributes toward closing this perennial gap by investigating gender differences in the complexity and emotionality of verbal bureaucrat-client communication. We build on a dataset comprising 154 dialogs recorded across different local public services in Germany. Combining rule-based an…
Coping With Political‐Ideological Pressure
While pursuing a professional delivery of public services, street‐level bureaucrats increasingly face intense political‐ideological pressure. Yet, preceding scholars have barely explored how they manage to resist it. Addressing this gap, the paper presents a concept of the coping mechanisms street‐level bureaucrats employ to shield their discretionary practices from becoming politicized. It is derived from an exploratory interview study with 33 c…
Linguistic Features of Public Service Encounters
Spoken administrative language is a critical element in the relationship between citizens and the state, especially when it comes to face-to-face interactions between officials and citizens during the delivery of public services. But preceding work offers little insights into the verbal features of street-level bureaucracy. Drawing on communication studies, we argue that administrative language differs along both a relational and an informational…
Linguistic Features of Public Service Encounters
Spoken administrative language is a critical element in the relationship between citizens and the state, especially when it comes to face-to-face interactions between officials and citizens during the delivery of public services. But preceding work offers little insights into the verbal features of street-level bureaucracy. Drawing on communication studies, we argue that administrative language differs along both a relational and an informational…
Coping With Political‐Ideological Pressure
While pursuing a professional delivery of public services, street‐level bureaucrats increasingly face intense political‐ideological pressure. Yet, preceding scholars have barely explored how they manage to resist it. Addressing this gap, the paper presents a concept of the coping mechanisms street‐level bureaucrats employ to shield their discretionary practices from becoming politicized. It is derived from an exploratory interview study with 33 c…
Linguistic Features of Public Service Encounters
Spoken administrative language is a critical element in the relationship between citizens and the state, especially when it comes to face-to-face interactions between officials and citizens during the delivery of public services. But preceding work offers little insights into the verbal features of street-level bureaucracy. Drawing on communication studies, we argue that administrative language differs along both a relational and an informational…
Inequality in frontline communication
While gender biases in public service delivery are well-established, we still lack empirical insights on the underlying behavioral micro-mechanisms. This article contributes toward closing this perennial gap by investigating gender differences in the complexity and emotionality of verbal bureaucrat-client communication. We build on a dataset comprising 154 dialogs recorded across different local public services in Germany. Combining rule-based an…
Coping With Political‐Ideological Pressure
While pursuing a professional delivery of public services, street‐level bureaucrats increasingly face intense political‐ideological pressure. Yet, preceding scholars have barely explored how they manage to resist it. Addressing this gap, the paper presents a concept of the coping mechanisms street‐level bureaucrats employ to shield their discretionary practices from becoming politicized. It is derived from an exploratory interview study with 33 c…
The Language of Public Encounters
Verbal communication between bureaucrats and citizens crucially determines the dynamics and outcomes of public encounters. However, so far, scholars have not sought to quantitively measure it, which limits our knowledge of the role language plays in shaping interactions between bureaucrats and clients. Addressing this gap, we develop and systematically validate computational linguistic measures of complexity and emotionality as two foundational d…
Public Policy and Administration Research (3 works) · Bureaucracy (2 works) · Law (2 works) · Political science (2 works) · Politics (2 works) · Psychology (2 works) · Public service (2 works) · Affect (linguistics (1 work) · Business (1 work) · Closing (real estate (1 work)