Greta Nasi
Biographic Data
| ID | 4379290 |
|---|---|
| NAME | Greta Nasi |
| GIVEN NAMES | Greta |
| FAMILY NAME | Nasi |
| SIGNATURE | NASI G |
| AFFILIATIONS | Bocconi University |
| ORCID | 0000-0002-6587-4943 |
| VERIFIED | Yes |
| TOTAL WORKS | 21 |
| TOTAL CITATIONS | 273 |
| AUTHOR COUNT | 21 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2007 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 7 |
Strategizing and collaborating in the digital transformation of public administration
The purpose of this special issue is to deepen our theoretical understanding and empirical exploration of the interrelations of digital transformation, collaborative governance and how government strategies at multiple levels address and shape these interrelationships. The special issue is based on an open call for papers and also brings together selected research findings from three EU-funded research projects (TROPICO, Co-VAL, and COGOV). All t…
Spatial implications of remote work: Insights from seven European case studies
In recent years, the rise of remote work has significantly impacted the dynamics of work and living environments across Europe and beyond, yet its spatial implications remain underexplored. This paper examines the spatial implications of remote work through a cross-case analysis of seven European case studies at the NUTS3 level- Barcelona, Lisbon, Milan, Vienna, Enschede, Stockholm, and Volos- drawing on primary data from 19 semi-structured inter…
Reimagining the Future of Ijpa: A Vision for 2025 and Beyond
Public administration is a dynamic and ever-evolving field. Today, more than ever, the need for public administration as a field to source global insights and address shared challenges, paramount. Since its inception in 1979, the International Journal of Public Administration (IJPA) has been enriched by waves of extraordinary scholarly expansion. Standing on the foundations established by previous editorial teams, the current team took the helm i…
How to organize in turbulence: Arrangements and Pathways for Robust Governance
Robustness has recently taken center stage as an emerging paradigm to cope with turbulence and “build back better” toward new normalcy. Existing literature has shown how robust governance, with its mix of flexible adaptation and proactive innovation, is well-suited to addressing turbulence. However, there remains a gap in understanding the empirical variations within robust governance arrangements. In this article, we address three questions: how…
Design strategies for Citizen Strategic Orientation
This paper discusses the Public Service Logic (PSL) concept, which suggests that public services should be viewed as ‘services’ with a focus on participation and value. Citizen engagement is essential to achieving a citizen strategic orientation in public service organizations (PSOs), but challenges are associated with it. We argue that the design theory can help overcome these challenges by emphasizing empathy and co-creation with stakeholders t…
A systematic literature review of city competitiveness: A 30-year assessment and future agenda for public administration
This article synthesizes the cross-disciplinary literature on city competitiveness published in the past three decades to bring attention to competitiveness as a key topic for public administration and local government performance. We systematically reviewed research regarding city competitiveness, its measurement, and its antecendents. Subsequently, to explore the link between local governments and competitiveness, we articulated multiple perspe…
Experimental evidence on the determinants of citizens' expectations toward public services
We conducted three randomized experiments to investigate whether and to what extent citizens' expectations toward waiting times for public service delivery are influenced by reference points, either in the form of social or numerical references. Consistent with our theoretical expectations, our results provide convergent evidence of reference dependence. Specifically, informing citizens that waiting times are longer (shorter) relative to a social…
The power of framing: The role of information provision in promoting whistleblowing
Whistleblowing policies are seldom effective in inducing civil servants to report misconduct. While current literature focusses more upon the identification of the chief factors that prevent witnesses from reporting, it overlooks potentially effective strategies to stimulate active behavior. In particular, it neglects the framing and impact of information provision. According to the prospect theory, information that frames the consequences of non…
The role of organizational capacity to foster digital transformation in local governments: The case of three European smart cities
Organizational capacity is required to explain what it takes for local governments to succeed in their digital transformation. However, the current literature largely ignores how local governments are adapting their organizational dynamics in order to change. This paper aims to contribute to better understanding how local governments enhance their organizational capacity to achieve digital transformation. We conduct a comparative case study that …
Implementing collaborative governance: Models, experiences, and challenges
This paper introduces the reader to a special issue focused on Collaborative Governance implementation. The purpose of this symposium is to advance our understanding of the cross-cutting and complex issues of collaborative governance implementation, which include: (a) supporting the collaborative process through innovative models and methods for enhancing a shared understanding of community problems and outcomes, (b) fostering the interplay betwe…
Beyond co‐production: Value creation and public services
This paper argues for the need to go beyond appreciating co‐production as a stand‐alone process. Rather it offers a holistic model of value creation for public services, by integrating insights from both the public administration and management and the service management and marketing literatures. The components of this model are the loci, elements, and processes of value creation. Co‐production is located within this model but only as one proces…
Only hearing what they want to hear: Assessing when and why performance information triggers intentions to coproduce
While performance information is often used to communicate the importance of public policies and stimulate civic engagement, we know little about the processes that connect the two. This study proposes a conceptual model that links performance information to a specific form of public engagement: coproduction. Drawing on insights from information aversion theory, we argue that the effect of performance information on engagement in coproduction dep…
Translating policy transparency into policy understanding and policy support: Evidence from a survey experiment
While transparency is viewed as a means of improving citizen understanding of public policies and eliciting policy support, there are few empirical assessments of these relationships. We address this gap in the literature using an experimental design. We predict that exposure to less detailed policy information improves policy understanding, and that this effect varies according to presentation format. Further, we predict that policy understandin…
Assessing Public Preferences and the Level of Transparency in Government Using an Exploratory Approach
Any information disclosed by governments should serve the purpose it is meant to fulfill. This is an underlying pillar of transparency. Our article assesses whether the information citizens consider to be most relevant for interaction with the authorities is actually disclosed. Our research was conducted on the population of the 117 Italian provincial capitals. A sample of 500 Italian citizens were interviewed with the purpose of understanding wh…
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
This article argues that current public management theory is not fit for purpose—if it ever has been. It argues that it contains two fatal flaws—it focuses on intraorganizational processes at a time when the reality of public services delivery is interorganizational, and it draws upon management theory derived from the experience of the manufacturing sector and which ignores the reality of public services as “services.” The article subsequently a…
Public Personnel Policies: Impact on Government Performance
Online Service Provision: Are Municipalities Really Innovative? The Case of Larger Municipalities in Italy
The employment of information and communication technologies for the delivery of information and services has been considered a major objective of the modernization agenda of municipalities. This article contributes to the advances in the e‐government literature by assessing the current status of ICT adoption among larger Italian municipalities and investigating whether the municipalities at a more mature stage of e‐government adoption share any …
Civil Service Reforms in Italy: The Importance of External Endorsement and Administrative Leadership
The traditional portrait of civil servants in Italy, as well as in most other countries, has always been one of not particularly efficient employees yet have the benefit of a secure job and can look forward to a comfortable retirement package. In order to change this image, public management reforms have largely focused on civil servants since the 1990s. However, many academics and practitioners claim some inertia in the reform implementation. In…
Accounting innovations: A contingent view on italian local governments
Accounting innovations, and especially the introduction of accruals accounting, are often portrayed as fundamental aspects of publicsector reforms. An increasing body of literature has been studying the experiences of different countries and levels of government, often referring to Lueder's (1992) "contingency model" and its subsequent developments. This model highlights a number of social, political, and administrative variables that are likely …
Networking Literature About Determinants of Network Effectiveness
Since the early 1990s, public networks have been implemented in many countries to solve ‘wicked’ public problems, addressing such issues as health, social care, local development and education. While considerable research has been carried out into public networks, both managers and scholars are left with some doubts about network effectiveness. In fact literature on this topic has been highly fragmented, comprising a plurality of definitions, mul…
MPP programs emerging around the world19
This paper examines public policy and management programs in Canada, Europe, Australia, and New Zealand, and makes comparisons with similar programs in the United States. Our study of public policy programs shows that there are many challenges ahead in terms of making good decisions on the form and content of programs that will add value to governments and citizens. Appropriate choices in terms of program design and pedagogy will reflect differen…
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
This article argues that current public management theory is not fit for purpose—if it ever has been. It argues that it contains two fatal flaws—it focuses on intraorganizational processes at a time when the reality of public services delivery is interorganizational, and it draws upon management theory derived from the experience of the manufacturing sector and which ignores the reality of public services as “services.” The article subsequently a…
Networking Literature About Determinants of Network Effectiveness
Since the early 1990s, public networks have been implemented in many countries to solve ‘wicked’ public problems, addressing such issues as health, social care, local development and education. While considerable research has been carried out into public networks, both managers and scholars are left with some doubts about network effectiveness. In fact literature on this topic has been highly fragmented, comprising a plurality of definitions, mul…
Beyond co‐production: Value creation and public services
This paper argues for the need to go beyond appreciating co‐production as a stand‐alone process. Rather it offers a holistic model of value creation for public services, by integrating insights from both the public administration and management and the service management and marketing literatures. The components of this model are the loci, elements, and processes of value creation. Co‐production is located within this model but only as one proces…
Translating policy transparency into policy understanding and policy support: Evidence from a survey experiment
While transparency is viewed as a means of improving citizen understanding of public policies and eliciting policy support, there are few empirical assessments of these relationships. We address this gap in the literature using an experimental design. We predict that exposure to less detailed policy information improves policy understanding, and that this effect varies according to presentation format. Further, we predict that policy understandin…
Online Service Provision: Are Municipalities Really Innovative? The Case of Larger Municipalities in Italy
The employment of information and communication technologies for the delivery of information and services has been considered a major objective of the modernization agenda of municipalities. This article contributes to the advances in the e‐government literature by assessing the current status of ICT adoption among larger Italian municipalities and investigating whether the municipalities at a more mature stage of e‐government adoption share any …
MPP programs emerging around the world19
This paper examines public policy and management programs in Canada, Europe, Australia, and New Zealand, and makes comparisons with similar programs in the United States. Our study of public policy programs shows that there are many challenges ahead in terms of making good decisions on the form and content of programs that will add value to governments and citizens. Appropriate choices in terms of program design and pedagogy will reflect differen…
Only hearing what they want to hear: Assessing when and why performance information triggers intentions to coproduce
While performance information is often used to communicate the importance of public policies and stimulate civic engagement, we know little about the processes that connect the two. This study proposes a conceptual model that links performance information to a specific form of public engagement: coproduction. Drawing on insights from information aversion theory, we argue that the effect of performance information on engagement in coproduction dep…
The role of organizational capacity to foster digital transformation in local governments: The case of three European smart cities
Organizational capacity is required to explain what it takes for local governments to succeed in their digital transformation. However, the current literature largely ignores how local governments are adapting their organizational dynamics in order to change. This paper aims to contribute to better understanding how local governments enhance their organizational capacity to achieve digital transformation. We conduct a comparative case study that …
Assessing Public Preferences and the Level of Transparency in Government Using an Exploratory Approach
Any information disclosed by governments should serve the purpose it is meant to fulfill. This is an underlying pillar of transparency. Our article assesses whether the information citizens consider to be most relevant for interaction with the authorities is actually disclosed. Our research was conducted on the population of the 117 Italian provincial capitals. A sample of 500 Italian citizens were interviewed with the purpose of understanding wh…
Civil Service Reforms in Italy: The Importance of External Endorsement and Administrative Leadership
The traditional portrait of civil servants in Italy, as well as in most other countries, has always been one of not particularly efficient employees yet have the benefit of a secure job and can look forward to a comfortable retirement package. In order to change this image, public management reforms have largely focused on civil servants since the 1990s. However, many academics and practitioners claim some inertia in the reform implementation. In…
How to organize in turbulence: Arrangements and Pathways for Robust Governance
Robustness has recently taken center stage as an emerging paradigm to cope with turbulence and “build back better” toward new normalcy. Existing literature has shown how robust governance, with its mix of flexible adaptation and proactive innovation, is well-suited to addressing turbulence. However, there remains a gap in understanding the empirical variations within robust governance arrangements. In this article, we address three questions: how…
Experimental evidence on the determinants of citizens' expectations toward public services
We conducted three randomized experiments to investigate whether and to what extent citizens' expectations toward waiting times for public service delivery are influenced by reference points, either in the form of social or numerical references. Consistent with our theoretical expectations, our results provide convergent evidence of reference dependence. Specifically, informing citizens that waiting times are longer (shorter) relative to a social…
The power of framing: The role of information provision in promoting whistleblowing
Whistleblowing policies are seldom effective in inducing civil servants to report misconduct. While current literature focusses more upon the identification of the chief factors that prevent witnesses from reporting, it overlooks potentially effective strategies to stimulate active behavior. In particular, it neglects the framing and impact of information provision. According to the prospect theory, information that frames the consequences of non…
Public Personnel Policies: Impact on Government Performance
MPP programs emerging around the world19
This paper examines public policy and management programs in Canada, Europe, Australia, and New Zealand, and makes comparisons with similar programs in the United States. Our study of public policy programs shows that there are many challenges ahead in terms of making good decisions on the form and content of programs that will add value to governments and citizens. Appropriate choices in terms of program design and pedagogy will reflect differen…
Networking Literature About Determinants of Network Effectiveness
Since the early 1990s, public networks have been implemented in many countries to solve ‘wicked’ public problems, addressing such issues as health, social care, local development and education. While considerable research has been carried out into public networks, both managers and scholars are left with some doubts about network effectiveness. In fact literature on this topic has been highly fragmented, comprising a plurality of definitions, mul…
Accounting innovations: A contingent view on italian local governments
Accounting innovations, and especially the introduction of accruals accounting, are often portrayed as fundamental aspects of publicsector reforms. An increasing body of literature has been studying the experiences of different countries and levels of government, often referring to Lueder's (1992) "contingency model" and its subsequent developments. This model highlights a number of social, political, and administrative variables that are likely …
Public Personnel Policies: Impact on Government Performance
Online Service Provision: Are Municipalities Really Innovative? The Case of Larger Municipalities in Italy
The employment of information and communication technologies for the delivery of information and services has been considered a major objective of the modernization agenda of municipalities. This article contributes to the advances in the e‐government literature by assessing the current status of ICT adoption among larger Italian municipalities and investigating whether the municipalities at a more mature stage of e‐government adoption share any …
Civil Service Reforms in Italy: The Importance of External Endorsement and Administrative Leadership
The traditional portrait of civil servants in Italy, as well as in most other countries, has always been one of not particularly efficient employees yet have the benefit of a secure job and can look forward to a comfortable retirement package. In order to change this image, public management reforms have largely focused on civil servants since the 1990s. However, many academics and practitioners claim some inertia in the reform implementation. In…
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
This article argues that current public management theory is not fit for purpose—if it ever has been. It argues that it contains two fatal flaws—it focuses on intraorganizational processes at a time when the reality of public services delivery is interorganizational, and it draws upon management theory derived from the experience of the manufacturing sector and which ignores the reality of public services as “services.” The article subsequently a…
Assessing Public Preferences and the Level of Transparency in Government Using an Exploratory Approach
Any information disclosed by governments should serve the purpose it is meant to fulfill. This is an underlying pillar of transparency. Our article assesses whether the information citizens consider to be most relevant for interaction with the authorities is actually disclosed. Our research was conducted on the population of the 117 Italian provincial capitals. A sample of 500 Italian citizens were interviewed with the purpose of understanding wh…
Translating policy transparency into policy understanding and policy support: Evidence from a survey experiment
While transparency is viewed as a means of improving citizen understanding of public policies and eliciting policy support, there are few empirical assessments of these relationships. We address this gap in the literature using an experimental design. We predict that exposure to less detailed policy information improves policy understanding, and that this effect varies according to presentation format. Further, we predict that policy understandin…
Only hearing what they want to hear: Assessing when and why performance information triggers intentions to coproduce
While performance information is often used to communicate the importance of public policies and stimulate civic engagement, we know little about the processes that connect the two. This study proposes a conceptual model that links performance information to a specific form of public engagement: coproduction. Drawing on insights from information aversion theory, we argue that the effect of performance information on engagement in coproduction dep…
Implementing collaborative governance: Models, experiences, and challenges
This paper introduces the reader to a special issue focused on Collaborative Governance implementation. The purpose of this symposium is to advance our understanding of the cross-cutting and complex issues of collaborative governance implementation, which include: (a) supporting the collaborative process through innovative models and methods for enhancing a shared understanding of community problems and outcomes, (b) fostering the interplay betwe…
Beyond co‐production: Value creation and public services
This paper argues for the need to go beyond appreciating co‐production as a stand‐alone process. Rather it offers a holistic model of value creation for public services, by integrating insights from both the public administration and management and the service management and marketing literatures. The components of this model are the loci, elements, and processes of value creation. Co‐production is located within this model but only as one proces…
The role of organizational capacity to foster digital transformation in local governments: The case of three European smart cities
Organizational capacity is required to explain what it takes for local governments to succeed in their digital transformation. However, the current literature largely ignores how local governments are adapting their organizational dynamics in order to change. This paper aims to contribute to better understanding how local governments enhance their organizational capacity to achieve digital transformation. We conduct a comparative case study that …
Design strategies for Citizen Strategic Orientation
This paper discusses the Public Service Logic (PSL) concept, which suggests that public services should be viewed as ‘services’ with a focus on participation and value. Citizen engagement is essential to achieving a citizen strategic orientation in public service organizations (PSOs), but challenges are associated with it. We argue that the design theory can help overcome these challenges by emphasizing empathy and co-creation with stakeholders t…
A systematic literature review of city competitiveness: A 30-year assessment and future agenda for public administration
This article synthesizes the cross-disciplinary literature on city competitiveness published in the past three decades to bring attention to competitiveness as a key topic for public administration and local government performance. We systematically reviewed research regarding city competitiveness, its measurement, and its antecendents. Subsequently, to explore the link between local governments and competitiveness, we articulated multiple perspe…
Experimental evidence on the determinants of citizens' expectations toward public services
We conducted three randomized experiments to investigate whether and to what extent citizens' expectations toward waiting times for public service delivery are influenced by reference points, either in the form of social or numerical references. Consistent with our theoretical expectations, our results provide convergent evidence of reference dependence. Specifically, informing citizens that waiting times are longer (shorter) relative to a social…
The power of framing: The role of information provision in promoting whistleblowing
Whistleblowing policies are seldom effective in inducing civil servants to report misconduct. While current literature focusses more upon the identification of the chief factors that prevent witnesses from reporting, it overlooks potentially effective strategies to stimulate active behavior. In particular, it neglects the framing and impact of information provision. According to the prospect theory, information that frames the consequences of non…
Reimagining the Future of Ijpa: A Vision for 2025 and Beyond
Public administration is a dynamic and ever-evolving field. Today, more than ever, the need for public administration as a field to source global insights and address shared challenges, paramount. Since its inception in 1979, the International Journal of Public Administration (IJPA) has been enriched by waves of extraordinary scholarly expansion. Standing on the foundations established by previous editorial teams, the current team took the helm i…
How to organize in turbulence: Arrangements and Pathways for Robust Governance
Robustness has recently taken center stage as an emerging paradigm to cope with turbulence and “build back better” toward new normalcy. Existing literature has shown how robust governance, with its mix of flexible adaptation and proactive innovation, is well-suited to addressing turbulence. However, there remains a gap in understanding the empirical variations within robust governance arrangements. In this article, we address three questions: how…
Strategizing and collaborating in the digital transformation of public administration
The purpose of this special issue is to deepen our theoretical understanding and empirical exploration of the interrelations of digital transformation, collaborative governance and how government strategies at multiple levels address and shape these interrelationships. The special issue is based on an open call for papers and also brings together selected research findings from three EU-funded research projects (TROPICO, Co-VAL, and COGOV). All t…
Spatial implications of remote work: Insights from seven European case studies
In recent years, the rise of remote work has significantly impacted the dynamics of work and living environments across Europe and beyond, yet its spatial implications remain underexplored. This paper examines the spatial implications of remote work through a cross-case analysis of seven European case studies at the NUTS3 level- Barcelona, Lisbon, Milan, Vienna, Enschede, Stockholm, and Volos- drawing on primary data from 19 semi-structured inter…
Political science (19 works) · Business (16 works) · Public Policy and Administration Research (15 works) · Public relations (14 works) · E-Government and Public Services (9 works) · Economics (9 works) · Public Administration (8 works) · Marketing (7 works) · Public Administration (7 works) · Sociology (7 works)