Jeannette Taylor
Biographic Data
| ID | 4384922 |
|---|---|
| NAME | Jeannette Taylor |
| GIVEN NAMES | Jeannette |
| FAMILY NAME | Taylor |
| SIGNATURE | TAYLOR J |
| AFFILIATIONS | The University of Western Australia |
| ORCID | 0000-0003-0001-0586 |
| VERIFIED | Yes |
| TOTAL WORKS | 25 |
| TOTAL CITATIONS | 297 |
| AUTHOR COUNT | 25 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2003 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 6 |
My workgroup or my desire to serve the society? The influence of workgroup identification and public service motivation on whistleblowing intentions
Socio-psychological processes are important when it comes to whistleblowing. While prior research has explored the direct relationship between workgroup identification and whistleblowing, it has overlooked individuals’ multiple identities. This article examines whether public service motivation (PSM) moderates this association and whether a public service identity salience prime amplifies this dynamic. Using a survey experiment with 582 Chinese p…
Bureaucratic gaming: Causes and consequences for policy-making
Bureaucratic gaming: Causes and consequences for policy-making
Performance management (PM) systems are now widely used by governments to hold public organisations to account for the delivery of public policies. Yet, numerous empirical studies have reported that these systems have encouraged bureaucrats to manipulate their behaviour and engage in gaming of performance measures and targets. This article on bureaucratic gaming of performance measures and targets addresses three questions. First, what is bureauc…
Personnel reduction and growth, innovation, and employee optimism about the long-term benefits of organizational change
What do employees think when their organization’s change programme has led to a growth or reduction in the number of employees in their work unit or workgroup? While we take for granted that employees generally do not respond well to organizational initiatives that reduce the number of personnel, we are less certain about their response to organizational efforts that raise the number of personnel. Using the Australian Public Service Employee Cens…
Enriching Transactional Leadership with Public Values
Past studies raise concerns that generic transactional leadership has low effectiveness and may reduce intrinsic motivations and commitments in the public sector. This study introduces public value‐focused transactional leadership (PVTL) as transactional leadership that makes public values central in employee job expectations and rewards and fills gaps in transformational leadership. A dyadic study finds that managers using public values in trans…
Legitimising a ‘zombie idea’: Childhood vaccines and autism – the complex tale of two judgments on vaccine injury in Italy
The impact of ‘bad’ science on judicial decision-making is a thorny aspect of the relationship between science and law. This study employs doctrinal and empirical analysis to explore two Italian judgments that asserted a causal link between childhood vaccines and autism. Using a combination of actor–network theory and legal pragmatism, we uncovered a network of actors and institutions internal and external to the legal system enabling these impac…
Comradely comparisons: China, Vietnam and the limits of learning
Inaction, under-reaction action and incapacity: Communication breakdown in Italy’s vaccination governance
This article explores why governments do not respond to public compliance problems in a timely manner with appropriate instruments, and the consequences of their failure to do so. Utilising a case study of Italian vaccination policy, the article considers counterfactuals and the challenges of governing health policy in an age of disinformation. It counterposes two methods of governing vaccination compliance: discipline , which uses public institu…
What causes employees to whistle while they work? Factors affecting internal whistle‐blowing in the Australian Public Service
What causes employees in the Australian Public Service (APS) to internally blow the whistle on corruption in the workplace? This research examines the impact of the nature of corruption, organisational culture, and employees’ work attitudes and actions on internal whistle‐blowing in the APS. The respondents were found to internally blow the whistle for most types of corruption: fraud, conflict of interest, unlawful disclosure of government inform…
Internal Whistle‐Blowing in the Public Service: A Matter of Trust
Although employee reporting of workplace ethical violations is recognized as an important measure for managing the integrity of the public service, not many public employees who have observed ethical violations actually report them. This article examines and compares the links between employee perceptions of trustworthiness of different organizational members and internal whistle‐blowing. It differentiates between trustworthy coworkers, superviso…
Job satisfaction in Cascadia: A comparison of British Columbia, Oregon, and Washington civil servants
Canada and the USA share a common cultural source in the British Empire, yet within shared democratic traditions, very different political structures, policy processes, and values have been identified. Canada is seen as having a more deferential culture more supportive of government while Americans have been argued to be more individualistic and cynical about the role of government in society. Using a political culture framework, this study exami…
Management of Australian Water Utilities: The Significance of Transactional and Transformational Leadership
What organisational factor has the most significant impact on the management of water utilities? This article seeks the views of middle managers in several water utilities across four Australian states to address this question. It also examines their views of leadership in their organisation. It draws upon Bass's full‐range leadership theory to examine their views on three models of leadership: transactional leadership, transformational leadershi…
Closing the Rhetoric‐Reality Gap? Employees' Perspective of Performance Management in the Australian Public Service
Performance management has been hailed by its proponents as an essential tool to enhance public service performance. Yet, its actual capacity to improve public service performance continues to be questioned by many academics. This research on a small group of Australian Public Service employees examines their perceptions on the efficacy of the performance management system in their agencies. The study respondents did not believe that their work b…
Public Service Motivation, Relational Job Design, and Job Satisfaction in Local Government
This study seeks to examine whether and how a group of Australian local government workers' perceptions of two relational job characteristics – impact on citizens and contact with citizens – influence the relationship between public service motivation ( PSM ) and job satisfaction. Government employees who have strong norms about performing public service were found to be more satisfied with their job partly based on the extent to which they perce…
Investigating the Structure and Meaning of Public Service Motivation across Populations: Developing an International Instrument and Addressing Issues of Measurement Invariance
The growth in international research on public service motivation (PSM) raises a number of important questions about the degree to which the theory and research developed in one country can contribute to our understanding of PSM in other counties. To help address this issue, this study revisits the conceptual and operational definitions of PSM to address weaknesses previously noted in the literature. Although some important steps have been taken …
Goal Setting in the Australian Public Service: Effects on Psychological Empowerment and Organizational Citizenship Behavior
Do specific and difficult job goals have a positive, negative, or negligible effect on higher levels of performance in the form of organizational citizenship behavior (OCB) among government employees? Importantly, how do they influence OCB: directly and/or indirectly through psychological empowerment? This article on a small group of Australian federal government employees draws from the goal‐setting and self‐determination theories to provide a b…
Factors Influencing the Use of Performance Information for Decision Making in Australian State Agencies
Is the state of a performance measurement system the most important element for promoting the utilization of performance indicators (PIs) in the public sector? Or are there other more influential factors, such as organizational culture, or even individual perceptions on the merit of performance measurement for their agency? Through a survey on a small group of managers specializing in performance measurement in 21 Australian state government agen…
Public Service Motivation, Civic Attitudes and Actions of Public, Nonprofit and Private Sector Employees
Using the 2005 Australian Survey of Social Attitudes dataset, this study compares the public service motivation (PSM), and civic attitudes and actions of public, nonprofit and private sector employees in Australia. Sectoral similarities and differences were noted. This research also analyses the relationships between PSM and civic attitudes and behaviours of these groups of employees. High PSM employees were found to have higher confidence in key…
Economic rewards are the driving factor’: Neo‐liberalism, globalisation and work attitudes of young graduates in Australia
Successive Australian governments have adopted neo‐liberal ideological imperatives of engaging with globalisation. This has been particularly noticeable in the policy areas of employment and higher education. Frame analysis and sensemaking are deployed to examine the ways in which neo‐liberalism has influenced the perspectives young people graduating from two Australian universities have towards work and education. Our findings show that the ways…
Strengthening the Link Between Performance Measurement and Decision Making
Many public agencies now face dual pressures to meet external accountability demands on one hand, and improve their internal performance on the other. This begs the question whether the demands that are made on public agencies to externally report on their performance have a limited or wide ranging impact on the utilization of performance indicators (PIs) for internal improvements. This article addresses this question via a small group of public …
This Article Has Been Retracted: Strengthening the Link Between Performance Measurement and Decision Making
Retraction: The following article from Public Administration, ‘Strengthening the link between performance measurement and decision making’, by Jeannette Taylor, published online on 18 December 2009 in Wiley Online Library ( www.wileyonlinelibrary.com ) and in Volume 89:3, September 2011, pp. 860–878 (DOI: 10.1111/j.1467‐9299.2009.01802.x), has been retracted by agreement between the author, the journal Editor in Chief, Arjen Boin, and Blackwell P…
Organizational Influences, Public Service Motivation and Work Outcomes: An Australian Study
This research examines the influence of organizational factors—intrinsic rewards, extrinsic rewards, work relations with management, and work relations with co-workers—on the relationship between public service motivation (PSM) and two work outcomes: job satisfaction and organizational commitment. Using data from the 2005 Australian Survey of Social Attitudes of over 2,200 employees in the Australian public and private sectors, this study found a…
Graduates' Views on Working in the Public Sector: A Comparative Analysis of the Three Tiers of Government
Why do university graduates choose to work for one level of government but not the others? This article examines the comparative appeal of government jobs across the three tiers of government – federal, state and local – in Australia. When asked to indicate their employer of choice, a majority of graduates in this case study ranked the federal and state governments close to each other. This article also compares and analyses the pre‐employment vi…
The Impact of Public Service Motives on Work Outcomes in Australia: A Comparative Multi‐dimensional Analysis
There is a general consensus that individuals who are driven to serve the public interest can possess a mix of public service motives for engaging in altruistic actions. This article proposes that when analysed simultaneously, some public service motives may play a more important role than others in influencing work outcomes. The pressing questions are which ones and how? Through a survey of a group of Australian public sector employees, this art…
Performance Indicators in Academia: An X‐Efficiency Approach
This article utilises three different perspectives to evaluate the uses of performance indicators in Australian higher education: federalism, neoclassical economics and X‐efficiency theory. The introduction of performance indicators by the Commonwealth government is associated with providing the most efficient path for the allocation and distribution of scarce resources in higher education (neoclassical economics), increasing its control over the…
Investigating the Structure and Meaning of Public Service Motivation across Populations: Developing an International Instrument and Addressing Issues of Measurement Invariance
The growth in international research on public service motivation (PSM) raises a number of important questions about the degree to which the theory and research developed in one country can contribute to our understanding of PSM in other counties. To help address this issue, this study revisits the conceptual and operational definitions of PSM to address weaknesses previously noted in the literature. Although some important steps have been taken …
The Impact of Public Service Motives on Work Outcomes in Australia: A Comparative Multi‐dimensional Analysis
There is a general consensus that individuals who are driven to serve the public interest can possess a mix of public service motives for engaging in altruistic actions. This article proposes that when analysed simultaneously, some public service motives may play a more important role than others in influencing work outcomes. The pressing questions are which ones and how? Through a survey of a group of Australian public sector employees, this art…
Strengthening the Link Between Performance Measurement and Decision Making
Many public agencies now face dual pressures to meet external accountability demands on one hand, and improve their internal performance on the other. This begs the question whether the demands that are made on public agencies to externally report on their performance have a limited or wide ranging impact on the utilization of performance indicators (PIs) for internal improvements. This article addresses this question via a small group of public …
Public Service Motivation, Civic Attitudes and Actions of Public, Nonprofit and Private Sector Employees
Using the 2005 Australian Survey of Social Attitudes dataset, this study compares the public service motivation (PSM), and civic attitudes and actions of public, nonprofit and private sector employees in Australia. Sectoral similarities and differences were noted. This research also analyses the relationships between PSM and civic attitudes and behaviours of these groups of employees. High PSM employees were found to have higher confidence in key…
Factors Influencing the Use of Performance Information for Decision Making in Australian State Agencies
Is the state of a performance measurement system the most important element for promoting the utilization of performance indicators (PIs) in the public sector? Or are there other more influential factors, such as organizational culture, or even individual perceptions on the merit of performance measurement for their agency? Through a survey on a small group of managers specializing in performance measurement in 21 Australian state government agen…
Public Service Motivation, Relational Job Design, and Job Satisfaction in Local Government
This study seeks to examine whether and how a group of Australian local government workers' perceptions of two relational job characteristics – impact on citizens and contact with citizens – influence the relationship between public service motivation ( PSM ) and job satisfaction. Government employees who have strong norms about performing public service were found to be more satisfied with their job partly based on the extent to which they perce…
Inaction, under-reaction action and incapacity: Communication breakdown in Italy’s vaccination governance
This article explores why governments do not respond to public compliance problems in a timely manner with appropriate instruments, and the consequences of their failure to do so. Utilising a case study of Italian vaccination policy, the article considers counterfactuals and the challenges of governing health policy in an age of disinformation. It counterposes two methods of governing vaccination compliance: discipline , which uses public institu…
This Article Has Been Retracted: Strengthening the Link Between Performance Measurement and Decision Making
Retraction: The following article from Public Administration, ‘Strengthening the link between performance measurement and decision making’, by Jeannette Taylor, published online on 18 December 2009 in Wiley Online Library ( www.wileyonlinelibrary.com ) and in Volume 89:3, September 2011, pp. 860–878 (DOI: 10.1111/j.1467‐9299.2009.01802.x), has been retracted by agreement between the author, the journal Editor in Chief, Arjen Boin, and Blackwell P…
Management of Australian Water Utilities: The Significance of Transactional and Transformational Leadership
What organisational factor has the most significant impact on the management of water utilities? This article seeks the views of middle managers in several water utilities across four Australian states to address this question. It also examines their views of leadership in their organisation. It draws upon Bass's full‐range leadership theory to examine their views on three models of leadership: transactional leadership, transformational leadershi…
Closing the Rhetoric‐Reality Gap? Employees' Perspective of Performance Management in the Australian Public Service
Performance management has been hailed by its proponents as an essential tool to enhance public service performance. Yet, its actual capacity to improve public service performance continues to be questioned by many academics. This research on a small group of Australian Public Service employees examines their perceptions on the efficacy of the performance management system in their agencies. The study respondents did not believe that their work b…
Economic rewards are the driving factor’: Neo‐liberalism, globalisation and work attitudes of young graduates in Australia
Successive Australian governments have adopted neo‐liberal ideological imperatives of engaging with globalisation. This has been particularly noticeable in the policy areas of employment and higher education. Frame analysis and sensemaking are deployed to examine the ways in which neo‐liberalism has influenced the perspectives young people graduating from two Australian universities have towards work and education. Our findings show that the ways…
Performance Indicators in Academia: An X‐Efficiency Approach
This article utilises three different perspectives to evaluate the uses of performance indicators in Australian higher education: federalism, neoclassical economics and X‐efficiency theory. The introduction of performance indicators by the Commonwealth government is associated with providing the most efficient path for the allocation and distribution of scarce resources in higher education (neoclassical economics), increasing its control over the…
The Impact of Public Service Motives on Work Outcomes in Australia: A Comparative Multi‐dimensional Analysis
There is a general consensus that individuals who are driven to serve the public interest can possess a mix of public service motives for engaging in altruistic actions. This article proposes that when analysed simultaneously, some public service motives may play a more important role than others in influencing work outcomes. The pressing questions are which ones and how? Through a survey of a group of Australian public sector employees, this art…
Organizational Influences, Public Service Motivation and Work Outcomes: An Australian Study
This research examines the influence of organizational factors—intrinsic rewards, extrinsic rewards, work relations with management, and work relations with co-workers—on the relationship between public service motivation (PSM) and two work outcomes: job satisfaction and organizational commitment. Using data from the 2005 Australian Survey of Social Attitudes of over 2,200 employees in the Australian public and private sectors, this study found a…
Graduates' Views on Working in the Public Sector: A Comparative Analysis of the Three Tiers of Government
Why do university graduates choose to work for one level of government but not the others? This article examines the comparative appeal of government jobs across the three tiers of government – federal, state and local – in Australia. When asked to indicate their employer of choice, a majority of graduates in this case study ranked the federal and state governments close to each other. This article also compares and analyses the pre‐employment vi…
Economic rewards are the driving factor’: Neo‐liberalism, globalisation and work attitudes of young graduates in Australia
Successive Australian governments have adopted neo‐liberal ideological imperatives of engaging with globalisation. This has been particularly noticeable in the policy areas of employment and higher education. Frame analysis and sensemaking are deployed to examine the ways in which neo‐liberalism has influenced the perspectives young people graduating from two Australian universities have towards work and education. Our findings show that the ways…
Strengthening the Link Between Performance Measurement and Decision Making
Many public agencies now face dual pressures to meet external accountability demands on one hand, and improve their internal performance on the other. This begs the question whether the demands that are made on public agencies to externally report on their performance have a limited or wide ranging impact on the utilization of performance indicators (PIs) for internal improvements. This article addresses this question via a small group of public …
This Article Has Been Retracted: Strengthening the Link Between Performance Measurement and Decision Making
Retraction: The following article from Public Administration, ‘Strengthening the link between performance measurement and decision making’, by Jeannette Taylor, published online on 18 December 2009 in Wiley Online Library ( www.wileyonlinelibrary.com ) and in Volume 89:3, September 2011, pp. 860–878 (DOI: 10.1111/j.1467‐9299.2009.01802.x), has been retracted by agreement between the author, the journal Editor in Chief, Arjen Boin, and Blackwell P…
Public Service Motivation, Civic Attitudes and Actions of Public, Nonprofit and Private Sector Employees
Using the 2005 Australian Survey of Social Attitudes dataset, this study compares the public service motivation (PSM), and civic attitudes and actions of public, nonprofit and private sector employees in Australia. Sectoral similarities and differences were noted. This research also analyses the relationships between PSM and civic attitudes and behaviours of these groups of employees. High PSM employees were found to have higher confidence in key…
Factors Influencing the Use of Performance Information for Decision Making in Australian State Agencies
Is the state of a performance measurement system the most important element for promoting the utilization of performance indicators (PIs) in the public sector? Or are there other more influential factors, such as organizational culture, or even individual perceptions on the merit of performance measurement for their agency? Through a survey on a small group of managers specializing in performance measurement in 21 Australian state government agen…
Public Service Motivation, Relational Job Design, and Job Satisfaction in Local Government
This study seeks to examine whether and how a group of Australian local government workers' perceptions of two relational job characteristics – impact on citizens and contact with citizens – influence the relationship between public service motivation ( PSM ) and job satisfaction. Government employees who have strong norms about performing public service were found to be more satisfied with their job partly based on the extent to which they perce…
Investigating the Structure and Meaning of Public Service Motivation across Populations: Developing an International Instrument and Addressing Issues of Measurement Invariance
The growth in international research on public service motivation (PSM) raises a number of important questions about the degree to which the theory and research developed in one country can contribute to our understanding of PSM in other counties. To help address this issue, this study revisits the conceptual and operational definitions of PSM to address weaknesses previously noted in the literature. Although some important steps have been taken …
Goal Setting in the Australian Public Service: Effects on Psychological Empowerment and Organizational Citizenship Behavior
Do specific and difficult job goals have a positive, negative, or negligible effect on higher levels of performance in the form of organizational citizenship behavior (OCB) among government employees? Importantly, how do they influence OCB: directly and/or indirectly through psychological empowerment? This article on a small group of Australian federal government employees draws from the goal‐setting and self‐determination theories to provide a b…
Closing the Rhetoric‐Reality Gap? Employees' Perspective of Performance Management in the Australian Public Service
Performance management has been hailed by its proponents as an essential tool to enhance public service performance. Yet, its actual capacity to improve public service performance continues to be questioned by many academics. This research on a small group of Australian Public Service employees examines their perceptions on the efficacy of the performance management system in their agencies. The study respondents did not believe that their work b…
Management of Australian Water Utilities: The Significance of Transactional and Transformational Leadership
What organisational factor has the most significant impact on the management of water utilities? This article seeks the views of middle managers in several water utilities across four Australian states to address this question. It also examines their views of leadership in their organisation. It draws upon Bass's full‐range leadership theory to examine their views on three models of leadership: transactional leadership, transformational leadershi…
Job satisfaction in Cascadia: A comparison of British Columbia, Oregon, and Washington civil servants
Canada and the USA share a common cultural source in the British Empire, yet within shared democratic traditions, very different political structures, policy processes, and values have been identified. Canada is seen as having a more deferential culture more supportive of government while Americans have been argued to be more individualistic and cynical about the role of government in society. Using a political culture framework, this study exami…
Internal Whistle‐Blowing in the Public Service: A Matter of Trust
Although employee reporting of workplace ethical violations is recognized as an important measure for managing the integrity of the public service, not many public employees who have observed ethical violations actually report them. This article examines and compares the links between employee perceptions of trustworthiness of different organizational members and internal whistle‐blowing. It differentiates between trustworthy coworkers, superviso…
What causes employees to whistle while they work? Factors affecting internal whistle‐blowing in the Australian Public Service
What causes employees in the Australian Public Service (APS) to internally blow the whistle on corruption in the workplace? This research examines the impact of the nature of corruption, organisational culture, and employees’ work attitudes and actions on internal whistle‐blowing in the APS. The respondents were found to internally blow the whistle for most types of corruption: fraud, conflict of interest, unlawful disclosure of government inform…
Legitimising a ‘zombie idea’: Childhood vaccines and autism – the complex tale of two judgments on vaccine injury in Italy
The impact of ‘bad’ science on judicial decision-making is a thorny aspect of the relationship between science and law. This study employs doctrinal and empirical analysis to explore two Italian judgments that asserted a causal link between childhood vaccines and autism. Using a combination of actor–network theory and legal pragmatism, we uncovered a network of actors and institutions internal and external to the legal system enabling these impac…
Comradely comparisons: China, Vietnam and the limits of learning
Inaction, under-reaction action and incapacity: Communication breakdown in Italy’s vaccination governance
This article explores why governments do not respond to public compliance problems in a timely manner with appropriate instruments, and the consequences of their failure to do so. Utilising a case study of Italian vaccination policy, the article considers counterfactuals and the challenges of governing health policy in an age of disinformation. It counterposes two methods of governing vaccination compliance: discipline , which uses public institu…
Bureaucratic gaming: Causes and consequences for policy-making
Bureaucratic gaming: Causes and consequences for policy-making
Performance management (PM) systems are now widely used by governments to hold public organisations to account for the delivery of public policies. Yet, numerous empirical studies have reported that these systems have encouraged bureaucrats to manipulate their behaviour and engage in gaming of performance measures and targets. This article on bureaucratic gaming of performance measures and targets addresses three questions. First, what is bureauc…
Personnel reduction and growth, innovation, and employee optimism about the long-term benefits of organizational change
What do employees think when their organization’s change programme has led to a growth or reduction in the number of employees in their work unit or workgroup? While we take for granted that employees generally do not respond well to organizational initiatives that reduce the number of personnel, we are less certain about their response to organizational efforts that raise the number of personnel. Using the Australian Public Service Employee Cens…
Enriching Transactional Leadership with Public Values
Past studies raise concerns that generic transactional leadership has low effectiveness and may reduce intrinsic motivations and commitments in the public sector. This study introduces public value‐focused transactional leadership (PVTL) as transactional leadership that makes public values central in employee job expectations and rewards and fills gaps in transformational leadership. A dyadic study finds that managers using public values in trans…
My workgroup or my desire to serve the society? The influence of workgroup identification and public service motivation on whistleblowing intentions
Socio-psychological processes are important when it comes to whistleblowing. While prior research has explored the direct relationship between workgroup identification and whistleblowing, it has overlooked individuals’ multiple identities. This article examines whether public service motivation (PSM) moderates this association and whether a public service identity salience prime amplifies this dynamic. Using a survey experiment with 582 Chinese p…
Political science (24 works) · Public relations (19 works) · Business (15 works) · Psychology (14 works) · Law (13 works) · Public Policy and Administration Research (13 works) · Law (11 works) · Politics (11 works) · Economics (9 works) · Government (linguistics (9 works)