Frank K Y Chan
Biographic Data
| ID | 4399176 |
|---|---|
| NAME | Frank K Y Chan |
| GIVEN NAMES | Frank K Y |
| FAMILY NAME | Chan |
| SIGNATURE | CHAN F K Y |
| AFFILIATIONS | École Supérieure des Sciences Économiques et Commerciales |
| ORCID | 0000-0001-9301-7634 |
| VERIFIED | Yes |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 18 |
| AUTHOR COUNT | 4 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2011 |
| LATEST PUBLICATION YEAR | 2020 |
| H-INDEX | 1 |
Service Design and Citizen Satisfaction with E‐Government Services: A Multidimensional Perspective
This research examines the relationship between service design and citizen satisfaction with e‐government services. Based on a multidimensional conceptualization of service, we define three key service perceptions, each comprising different design characteristics, that jointly influence perceived service quality and citizen satisfaction with e‐government services. The service perceptions and their corresponding design characteristics are: (1) per…
Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust
This paper investigates how citizens’ uncertainty in e-government services can be managed. First, we draw from uncertainty reduction theory, and propose that transparency and trust are two key means of reducing citizens’ uncertainty in e-government services. Second, we identify two key sets of relevant drivers of e-government service use: (1) information quality characteristics, i.e., accuracy and completeness; and (2) channel characteristics, i.…
A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research
This paper discusses the value of context in theory development in information systems (IS) research. We examine how prior research has incorporated context in theorizing and develop a framework to classify existing approaches to contextualization. In addition, we expound on a decomposition approach to contextualization and put forth a set of guidelines for developing context-specific models. We illustrate the application of the guidelines by con…
Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context: Context, Expectations and Is Continuance
This study presents two extensions to the two-stage expectation-confirmation theory of information systems (IS) continuance. First, we expand the belief set from perceived usefulness in the original IS continuance model to include three additional predictors identified in the unified theory of acceptance and use of technology, namely effort expectancy, social influence and facilitating conditions. Second, we ground the IS continuance model in the…
Service Design and Citizen Satisfaction with E‐Government Services: A Multidimensional Perspective
This research examines the relationship between service design and citizen satisfaction with e‐government services. Based on a multidimensional conceptualization of service, we define three key service perceptions, each comprising different design characteristics, that jointly influence perceived service quality and citizen satisfaction with e‐government services. The service perceptions and their corresponding design characteristics are: (1) per…
Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context: Context, Expectations and Is Continuance
This study presents two extensions to the two-stage expectation-confirmation theory of information systems (IS) continuance. First, we expand the belief set from perceived usefulness in the original IS continuance model to include three additional predictors identified in the unified theory of acceptance and use of technology, namely effort expectancy, social influence and facilitating conditions. Second, we ground the IS continuance model in the…
A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research
This paper discusses the value of context in theory development in information systems (IS) research. We examine how prior research has incorporated context in theorizing and develop a framework to classify existing approaches to contextualization. In addition, we expound on a decomposition approach to contextualization and put forth a set of guidelines for developing context-specific models. We illustrate the application of the guidelines by con…
Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust
This paper investigates how citizens’ uncertainty in e-government services can be managed. First, we draw from uncertainty reduction theory, and propose that transparency and trust are two key means of reducing citizens’ uncertainty in e-government services. Second, we identify two key sets of relevant drivers of e-government service use: (1) information quality characteristics, i.e., accuracy and completeness; and (2) channel characteristics, i.…
Service Design and Citizen Satisfaction with E‐Government Services: A Multidimensional Perspective
This research examines the relationship between service design and citizen satisfaction with e‐government services. Based on a multidimensional conceptualization of service, we define three key service perceptions, each comprising different design characteristics, that jointly influence perceived service quality and citizen satisfaction with e‐government services. The service perceptions and their corresponding design characteristics are: (1) per…
Computer Science (4 works) · Technology Adoption and User Behaviour (4 works) · Digital Marketing and Social Media (3 works) · E-Government and Public Services (3 works) · Knowledge management (3 works) · Psychology (3 works) · Business (2 works) · Computer security (2 works) · Context (archaeology) (2 works) · Government (linguistics) (2 works)