Nicole Humphrey
Dados Biográficos
| ID | 4401452 |
|---|---|
| NOME | Nicole Humphrey |
| PRENOMES | Nicole |
| SOBRENOME | Humphrey |
| ASSINATURA | HUMPHREY N |
| AFILIAÇÕES | University of Miami |
| ORCID | 0000-0002-2150-596X |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 10 |
| TOTAL DE CITAÇÕES | 27 |
| TOTAL COMO AUTOR | 10 |
| TOTAL COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2001 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2025 |
| ÍNDICE H | 2 |
Does workplace inclusion mitigate emotional exhaustion? Evidence from local government organizations
Over the past few years, many local government organizations have become more concerned with employee burnout and identifying strategies to support employees. In this paper we examine inclusion as a resource that can shape emotional exhaustion and buffer against two demands, workplace incivility and COVID-19 job-related changes. With survey data collected from three local governments, we find that inclusion is associated with reduced feelings of …
The relevance of CRT to public administrative practice
Public administration is poised to recognize that race is constitutive of bureaucratic hierarchies, processes, and outcomes and, as such, to ground our work in a more critical and progressive conceptual framework. In this exploratory analysis, we center Critical Race Theory (CRT) around practice, or praxis, a process that is self-reflexive and race-conscious to address root causes of racism, on the role of public sector leaders. This paper applie…
Racialized Organizations in the Public Sector
Racialized Emotional Labor
Discussions of race have often been on the periphery emotional labor scholarship. This piece considers the link between race and emotional labor, arguing that racial bias in public organizations creates disparities in emotional labor among employees. To make this argument, this piece explores white normativity in public administration and the implications this has for people of color when managing their emotions at work. Following this discussion…
Myth of Bureaucratic Neutrality
Representative Bureaucracy Theory and the Implicit Embrace of Whiteness and Masculinity
Throughout much of representative bureaucracy literature, scholars have primarily focused on the representation of people seen as other in the professional workforce—people of color and women. However, whiteness and masculinity have been central to the development of public administration as a field of scholarship and practice. As a field, we have often avoided explicit discussions regarding the impact whiteness and masculinity. We argue that sil…
Emotional labor and employee outcomes
While there is agreement among scholars that people‐work requires emotional labor, there is still some uncertainty about the consequences of emotional labor for employees. This article conducts a random‐effects meta‐analysis including 545 correlations across 175 primary studies to explore the relationship between emotional labor, burnout, and job satisfaction. The meta‐analysis suggests that emotional labor can be both harmful and beneficial to e…
The Myth of Bureaucratic Neutrality
As a field, we often relate merit and neutrality to the technical skills needed to be the “best” candidate for a job, but that was not necessarily what civil service reformers had in mind. The civil service system was meant to replace widespread political patronage, but the myth around the origins of the civil service system masked inequalities built into early testing requirements and institutionalized racial inequities in hiring practices. In t…
Knowledge of Health Care Benefits Among Patients With Depression
OBJECTIVE: To evaluate the accuracy of patient self-reports of health care insurance coverage relative to actual health care benefits and to explore patient predictors of accuracy among patients with depression. METHODS: Data were analyzed from 767 patients with current depressive symptoms and disorder who completed a self-report mail survey that included questions about health insurance and for whom we also obtained actual health care benefits r…
Are Better Ratings of the Patient-Provider Relationship Associated With Higher Quality Care for Depression
BACKGROUND: The interpersonal patient-provider relationship (PPR) is an essential part of health care quality, particularly for patients with depression, yet little is known neither about how to measure this relationship nor about its association with quality of care. OBJECTIVES: To evaluate properties of patient rating measures, understand the relation between 2 types of ratings, and determine the association of ratings with quality depression c…
Emotional labor and employee outcomes
While there is agreement among scholars that people‐work requires emotional labor, there is still some uncertainty about the consequences of emotional labor for employees. This article conducts a random‐effects meta‐analysis including 545 correlations across 175 primary studies to explore the relationship between emotional labor, burnout, and job satisfaction. The meta‐analysis suggests that emotional labor can be both harmful and beneficial to e…
Racialized Emotional Labor
Discussions of race have often been on the periphery emotional labor scholarship. This piece considers the link between race and emotional labor, arguing that racial bias in public organizations creates disparities in emotional labor among employees. To make this argument, this piece explores white normativity in public administration and the implications this has for people of color when managing their emotions at work. Following this discussion…
Does workplace inclusion mitigate emotional exhaustion? Evidence from local government organizations
Over the past few years, many local government organizations have become more concerned with employee burnout and identifying strategies to support employees. In this paper we examine inclusion as a resource that can shape emotional exhaustion and buffer against two demands, workplace incivility and COVID-19 job-related changes. With survey data collected from three local governments, we find that inclusion is associated with reduced feelings of …
Racialized Organizations in the Public Sector
Are Better Ratings of the Patient-Provider Relationship Associated With Higher Quality Care for Depression
BACKGROUND: The interpersonal patient-provider relationship (PPR) is an essential part of health care quality, particularly for patients with depression, yet little is known neither about how to measure this relationship nor about its association with quality of care. OBJECTIVES: To evaluate properties of patient rating measures, understand the relation between 2 types of ratings, and determine the association of ratings with quality depression c…
Knowledge of Health Care Benefits Among Patients With Depression
OBJECTIVE: To evaluate the accuracy of patient self-reports of health care insurance coverage relative to actual health care benefits and to explore patient predictors of accuracy among patients with depression. METHODS: Data were analyzed from 767 patients with current depressive symptoms and disorder who completed a self-report mail survey that included questions about health insurance and for whom we also obtained actual health care benefits r…
The Myth of Bureaucratic Neutrality
As a field, we often relate merit and neutrality to the technical skills needed to be the “best” candidate for a job, but that was not necessarily what civil service reformers had in mind. The civil service system was meant to replace widespread political patronage, but the myth around the origins of the civil service system masked inequalities built into early testing requirements and institutionalized racial inequities in hiring practices. In t…
Emotional labor and employee outcomes
While there is agreement among scholars that people‐work requires emotional labor, there is still some uncertainty about the consequences of emotional labor for employees. This article conducts a random‐effects meta‐analysis including 545 correlations across 175 primary studies to explore the relationship between emotional labor, burnout, and job satisfaction. The meta‐analysis suggests that emotional labor can be both harmful and beneficial to e…
Racialized Emotional Labor
Discussions of race have often been on the periphery emotional labor scholarship. This piece considers the link between race and emotional labor, arguing that racial bias in public organizations creates disparities in emotional labor among employees. To make this argument, this piece explores white normativity in public administration and the implications this has for people of color when managing their emotions at work. Following this discussion…
Myth of Bureaucratic Neutrality
Representative Bureaucracy Theory and the Implicit Embrace of Whiteness and Masculinity
Throughout much of representative bureaucracy literature, scholars have primarily focused on the representation of people seen as other in the professional workforce—people of color and women. However, whiteness and masculinity have been central to the development of public administration as a field of scholarship and practice. As a field, we have often avoided explicit discussions regarding the impact whiteness and masculinity. We argue that sil…
Racialized Organizations in the Public Sector
The relevance of CRT to public administrative practice
Public administration is poised to recognize that race is constitutive of bureaucratic hierarchies, processes, and outcomes and, as such, to ground our work in a more critical and progressive conceptual framework. In this exploratory analysis, we center Critical Race Theory (CRT) around practice, or praxis, a process that is self-reflexive and race-conscious to address root causes of racism, on the role of public sector leaders. This paper applie…
Does workplace inclusion mitigate emotional exhaustion? Evidence from local government organizations
Over the past few years, many local government organizations have become more concerned with employee burnout and identifying strategies to support employees. In this paper we examine inclusion as a resource that can shape emotional exhaustion and buffer against two demands, workplace incivility and COVID-19 job-related changes. With survey data collected from three local governments, we find that inclusion is associated with reduced feelings of …
Political science (7 obras) · Public relations (5 obras) · Sociology (5 obras) · Gender Studies (4 obras) · Law (4 obras) · Psychology (4 obras) · Social Psychology (4 obras) · Bureaucracy (3 obras) · Clinical Psychology (3 obras) · Employment and Welfare Studies (3 obras)