Emanuel Said
Biographic Data
| ID | 4609231 |
|---|---|
| NAME | Emanuel Said |
| GIVEN NAMES | Emanuel |
| FAMILY NAME | Said |
| SIGNATURE | SAID E |
| AFFILIATIONS | University of Malta |
| ORCID | 0000-0002-6481-6258 |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2024 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 0 |
When AI–chatbots disappoint – the role of freedom of choice and user expectations in attribution of responsibility for failure
Purpose The implementation of AI-powered chatbots in the frontline may enhance efficiency, yet failures are still common. This paper aims to explore users' attribution of responsibility for service failures when using AI–chatbots and to examine how contextual factors influence perceptions of blame. Design/methodology/approach This work utilizes a mixed-methods approach, leveraging the findings from 39 exploratory interviews to develop the researc…
A field experiment on gamification of physical activity – Effects on motivation and steps
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A field experiment on gamification of physical activity – Effects on motivation and steps
When AI–chatbots disappoint – the role of freedom of choice and user expectations in attribution of responsibility for failure
Purpose The implementation of AI-powered chatbots in the frontline may enhance efficiency, yet failures are still common. This paper aims to explore users' attribution of responsibility for service failures when using AI–chatbots and to examine how contextual factors influence perceptions of blame. Design/methodology/approach This work utilizes a mixed-methods approach, leveraging the findings from 39 exploratory interviews to develop the researc…
Applied Psychology (2 works) · Computer Science (2 works) · Psychology (2 works) · Social Psychology (2 works) · AI in Service Interactions (1 work) · Attribution (1 work) · Behavioral Health and Interventions (1 work) · Blame (1 work) · Death Anxiety and Social Exclusion (1 work) · Educational Games and Gamification (1 work)