Hyejo Hailey Shin
Biographic Data
| ID | 4626094 |
|---|---|
| NAME | Hyejo Hailey Shin |
| GIVEN NAMES | Hyejo Hailey |
| FAMILY NAME | Shin |
| SIGNATURE | SHIN H H |
| AFFILIATIONS | Hong Kong Polytechnic University |
| ORCID | 0000-0002-8273-9719 |
| VERIFIED | Yes |
| TOTAL WORKS | 14 |
| TOTAL CITATIONS | 18 |
| AUTHOR COUNT | 14 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2007 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 2 |
Express: Too proud to please? When and why arrogant restaurant brands win consumers over
Although arrogance is typically frowned upon in interpersonal interactions, it may signal unobservable competence. Prior research offers limited insight into when and why brand arrogance generates positive rather than negative consumer responses. Consequently, we conducted three vignette-based, between-subjects experiments with Prolific participants. Across studies, we manipulated arrogant message, brand expertise, and brand biography (top dog vs…
Enhancing the Authenticity of Artificial Intelligence (AI)-Designed Souvenirs
As artificial intelligence (AI) continues to play a growing role in souvenir design, concerns about the authenticity of AI-designed souvenirs remain a challenge in the hospitality and tourism industry. This research investigates the impact of AI-designed souvenirs, particularly focusing on art-infused ones, and on the perceived authenticity of souvenirs and purchase intention. Across two preliminary and four experimental studies, the findings dem…
Narratives of Tomorrow: Harnessing Artificial Intelligence (AI) to Encourage Tourist Support for Preservation in Tourism
Artificial intelligence (AI) offers a powerful means of envisioning the future impacts of tourism destinations. Through two rounds of focus group discussions, three experimental studies, and two supplemental studies, this research conceptualized and evaluated two types of loss-framed AI narratives using both text and visuals: deprivation of a positive future and presence of a negative one. Our results demonstrate that AI narratives depicting the …
The economic impacts of information and communication technologies in the tourism and hospitality industry: A systematic review of the literature
Recognizing the pivotal role of information and communication technologies (ICTs) in generating economic benefits within the tourism and hospitality industry, this research aimed to develop a comprehensive understanding of the economic impacts of ICTs through a systematic review of the literature published on this topic since 2000. Synthesizing the information shared in 60 articles, this research presents the methodological approaches and identif…
Career mobility to social mobility: The case of lodging employment and beyond
Do Repeat Customers Effectively Attract New Customers? Reconsidering Customer Influence Value of Repeat Customers
In the hospitality industry, repeat customers are recognized for their significant contributions, not just because they visit a business again but also because they generate strong word-of-mouth impacts on potential customers’ decisions. However, the quality of repeat customers’ word-of-mouth should be reconsidered for its pivotal role in influencing new customers. This research examines the effectiveness of repeat customers’ word-of-mouth compar…
Consumers’ Brand Experiences With Robotic Service Failures: Modeling Appraisal, Attribution, and Psychological Reactance
Due to the stretched capacities of human staff, consumers are increasingly placed in situations where they are “required” to use technology amidst their travel experiences, despite potential service failures in robotic technologies. Yet, research into how robotic service failures could potentially spill over to consumers’ brand experiences, robot experiences, and adoption intention remains unexplored. Drawing on appraisal, attribution, and psycho…
Effect of franchising on the reliability of financial analysts’ earnings forecasts: Evidence from publicly traded US restaurant firms
Unlike institutional investors, who have expertise in collecting and analyzing firm information to predict firms’ future performance, individual investors have a limited ability to conduct this task. Therefore, individual investors are known to commonly rely on financial analysts’ earnings forecasts, which are freely available to them. However, as demonstrated by numerous studies, financial analysts’ forecasts are not always accurate and free fro…
Impacts of user-generated images in online reviews on customer engagement: A panel data analysis
Does the website credibility of online travel agencies (OTAs) affect customers’ evaluation and future intentions
In an uncertain and escalating risk period resulting from the prolonged pandemic crisis, this study aimed to identify the dimensional nature of online travel agencies' (OTAs) website credibility, and empirically investigate the effects of its components on attitude and behavioral intentions. This study was conducted by collecting 559 questionnaires from mainland Chinese OTA users in the middle of the COVID-19 pandemic. The data analyses showed th…
The impact of smart tourism technology and domestic travelers' technology readiness on their satisfaction and behavioral intention: A c ross‐country comparison
Despite the increasing use of tourism technology, not much has been discovered about the effects of the external aspects of tourism technology with internal inclination of travelers to adopt the technologies. This study attempted to examine the influence of smart tourism technologies (STTs) and travelers' technology readiness (TR) on satisfaction and future behavioral intention. Comparing two smart tourism destinations in the United States and So…
Impact of tourists’ psychological ownership of an eco-friendly trail on their behavior intention: An empirical investigation of Jeju Olle Trail in South Korea
By adopting psychological ownership theory, this study examines the factors influencing trail visitors’ psychological ownership and behavioral intentions. A field survey was conducted with Korean tourists of Jeju Olle Trail, to test determining factors for psychological ownership and the role of commitment in the relationship between psychological ownership and intention to recommend. The results show that tourists’ participation and their sense …
Tourists’ Experiences with Smart Tourism Technology at Smart Destinations and Their Behavior Intentions
This study attempts to assess how tourists use smart tourism technologies at destinations and measure the effects of STT usage on overall travel experience and future revisit intention. Although STTs have received growing attention, little research has evaluated tourists’ experience with STTs available at various smart tourism destinations and potential consequences. Building on studies on online tourism information sources, this study develops a…
Why travelers prefer humans over artificial intelligence (AI): Developing and testing an AI aversion model in tourism
Impacts of user-generated images in online reviews on customer engagement: A panel data analysis
Consumers’ Brand Experiences With Robotic Service Failures: Modeling Appraisal, Attribution, and Psychological Reactance
Due to the stretched capacities of human staff, consumers are increasingly placed in situations where they are “required” to use technology amidst their travel experiences, despite potential service failures in robotic technologies. Yet, research into how robotic service failures could potentially spill over to consumers’ brand experiences, robot experiences, and adoption intention remains unexplored. Drawing on appraisal, attribution, and psycho…
Does the website credibility of online travel agencies (OTAs) affect customers’ evaluation and future intentions
In an uncertain and escalating risk period resulting from the prolonged pandemic crisis, this study aimed to identify the dimensional nature of online travel agencies' (OTAs) website credibility, and empirically investigate the effects of its components on attitude and behavioral intentions. This study was conducted by collecting 559 questionnaires from mainland Chinese OTA users in the middle of the COVID-19 pandemic. The data analyses showed th…
Impact of tourists’ psychological ownership of an eco-friendly trail on their behavior intention: An empirical investigation of Jeju Olle Trail in South Korea
By adopting psychological ownership theory, this study examines the factors influencing trail visitors’ psychological ownership and behavioral intentions. A field survey was conducted with Korean tourists of Jeju Olle Trail, to test determining factors for psychological ownership and the role of commitment in the relationship between psychological ownership and intention to recommend. The results show that tourists’ participation and their sense …
Why travelers prefer humans over artificial intelligence (AI): Developing and testing an AI aversion model in tourism
Tourists’ Experiences with Smart Tourism Technology at Smart Destinations and Their Behavior Intentions
This study attempts to assess how tourists use smart tourism technologies at destinations and measure the effects of STT usage on overall travel experience and future revisit intention. Although STTs have received growing attention, little research has evaluated tourists’ experience with STTs available at various smart tourism destinations and potential consequences. Building on studies on online tourism information sources, this study develops a…
The impact of smart tourism technology and domestic travelers' technology readiness on their satisfaction and behavioral intention: A c ross‐country comparison
Despite the increasing use of tourism technology, not much has been discovered about the effects of the external aspects of tourism technology with internal inclination of travelers to adopt the technologies. This study attempted to examine the influence of smart tourism technologies (STTs) and travelers' technology readiness (TR) on satisfaction and future behavioral intention. Comparing two smart tourism destinations in the United States and So…
Impact of tourists’ psychological ownership of an eco-friendly trail on their behavior intention: An empirical investigation of Jeju Olle Trail in South Korea
By adopting psychological ownership theory, this study examines the factors influencing trail visitors’ psychological ownership and behavioral intentions. A field survey was conducted with Korean tourists of Jeju Olle Trail, to test determining factors for psychological ownership and the role of commitment in the relationship between psychological ownership and intention to recommend. The results show that tourists’ participation and their sense …
Does the website credibility of online travel agencies (OTAs) affect customers’ evaluation and future intentions
In an uncertain and escalating risk period resulting from the prolonged pandemic crisis, this study aimed to identify the dimensional nature of online travel agencies' (OTAs) website credibility, and empirically investigate the effects of its components on attitude and behavioral intentions. This study was conducted by collecting 559 questionnaires from mainland Chinese OTA users in the middle of the COVID-19 pandemic. The data analyses showed th…
Impacts of user-generated images in online reviews on customer engagement: A panel data analysis
Effect of franchising on the reliability of financial analysts’ earnings forecasts: Evidence from publicly traded US restaurant firms
Unlike institutional investors, who have expertise in collecting and analyzing firm information to predict firms’ future performance, individual investors have a limited ability to conduct this task. Therefore, individual investors are known to commonly rely on financial analysts’ earnings forecasts, which are freely available to them. However, as demonstrated by numerous studies, financial analysts’ forecasts are not always accurate and free fro…
The economic impacts of information and communication technologies in the tourism and hospitality industry: A systematic review of the literature
Recognizing the pivotal role of information and communication technologies (ICTs) in generating economic benefits within the tourism and hospitality industry, this research aimed to develop a comprehensive understanding of the economic impacts of ICTs through a systematic review of the literature published on this topic since 2000. Synthesizing the information shared in 60 articles, this research presents the methodological approaches and identif…
Career mobility to social mobility: The case of lodging employment and beyond
Do Repeat Customers Effectively Attract New Customers? Reconsidering Customer Influence Value of Repeat Customers
In the hospitality industry, repeat customers are recognized for their significant contributions, not just because they visit a business again but also because they generate strong word-of-mouth impacts on potential customers’ decisions. However, the quality of repeat customers’ word-of-mouth should be reconsidered for its pivotal role in influencing new customers. This research examines the effectiveness of repeat customers’ word-of-mouth compar…
Consumers’ Brand Experiences With Robotic Service Failures: Modeling Appraisal, Attribution, and Psychological Reactance
Due to the stretched capacities of human staff, consumers are increasingly placed in situations where they are “required” to use technology amidst their travel experiences, despite potential service failures in robotic technologies. Yet, research into how robotic service failures could potentially spill over to consumers’ brand experiences, robot experiences, and adoption intention remains unexplored. Drawing on appraisal, attribution, and psycho…
Express: Too proud to please? When and why arrogant restaurant brands win consumers over
Although arrogance is typically frowned upon in interpersonal interactions, it may signal unobservable competence. Prior research offers limited insight into when and why brand arrogance generates positive rather than negative consumer responses. Consequently, we conducted three vignette-based, between-subjects experiments with Prolific participants. Across studies, we manipulated arrogant message, brand expertise, and brand biography (top dog vs…
Enhancing the Authenticity of Artificial Intelligence (AI)-Designed Souvenirs
As artificial intelligence (AI) continues to play a growing role in souvenir design, concerns about the authenticity of AI-designed souvenirs remain a challenge in the hospitality and tourism industry. This research investigates the impact of AI-designed souvenirs, particularly focusing on art-infused ones, and on the perceived authenticity of souvenirs and purchase intention. Across two preliminary and four experimental studies, the findings dem…
Narratives of Tomorrow: Harnessing Artificial Intelligence (AI) to Encourage Tourist Support for Preservation in Tourism
Artificial intelligence (AI) offers a powerful means of envisioning the future impacts of tourism destinations. Through two rounds of focus group discussions, three experimental studies, and two supplemental studies, this research conceptualized and evaluated two types of loss-framed AI narratives using both text and visuals: deprivation of a positive future and presence of a negative one. Our results demonstrate that AI narratives depicting the …
Business (9 works) · Marketing (7 works) · Advertising (6 works) · Tourism (6 works) · Digital Marketing and Social Media (5 works) · Technology Adoption and User Behaviour (5 works) · AI in Service Interactions (4 works) · Diverse Aspects of Tourism Research (4 works) · Economics (4 works) · Psychology (4 works)