Alei Fan
Dados Biográficos
| ID | 4626099 |
|---|---|
| NOME | Alei Fan |
| PRENOMES | Alei |
| SOBRENOME | Fan |
| ASSINATURA | FAN A |
| AFILIAÇÕES | Purdue University |
| ORCID | 0000-0003-4355-1120 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 14 |
| TOTAL DE CITAÇÕES | 20 |
| TOTAL COMO AUTOR | 14 |
| TOTAL COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2016 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2026 |
| ÍNDICE H | 2 |
A socio-technical exploration of bias in generative AI travel planners
Enhancing the Effectiveness of Generative AI Travel Recommendations
Generative AI (GenAI) is revolutionizing the hospitality industry by offering recommendations via online travel agencies (OTA) to enhance customers’ decision-making. These suggestions’ perceived usefulness depends on both the content and how it is presented. We draw on cognitive load and source credibility theories in performing two studies to explore information structure and sources. We specifically examine how presentation formats (structured …
Empowering HER
Drawing on brand activism and organizational identification, this research demonstrates the critical role value fit and leadership diversity play in connecting female employees with hospitality companies. Two studies explored the theoretical propositions that a company’s value statement, reflecting its ideological values (i.e., pro-life vs. pro-choice) and related strategies (i.e., brand activism, leadership diversity), can enhance female employe…
Unlocking the Transformative Power of Hospitality and Tourism Experiences
Hospitality and tourism experiences have impeccable capacities of transformation. Drawing on the experience advantage literature, the current research highlights the needs-based mechanisms through self-esteem, autonomy, meaningfulness, and relatedness in understanding the transformative power of hospitality and tourism experiences. Through a synthesis of past literature, we first synthesize how these four needs-based mechanisms have been addresse…
How Inspiring! The Impact of Repurposed Design on Customer Inspiration and Repurchase Intention
The uprise of responsible consumption is provoking hospitality and tourism businesses to adopt responsible practices such as repurposed servicescape design. Against this practical background, the current research examines the effects of repurposed design (vs. no repurposed design) on customer inspiration and repurchase intention. Study 1 shows that, when applied to the functional (not aesthetic) aspect of the servicescape, repurposed design (vs. …
To display tip suggestion or not? Examining tip suggestion’s impact in technology-facilitated preservice tipping encounters
With empirical insights gained across a series of studies, the current research examines the technology-facilitated preservice tipping encounter. Drawing on the tip-enhancing literature and the spatial crowding theory, this research reveals the divergent impacts of tip suggestion on consumers’ tipping behaviors and their satisfaction with the digital payment experience. Our findings show that, while effective in elevating tipping amount, the pres…
Trust the Facts
Applying dual-process theory, the current research examines the impact of written style (i.e., fact-based vs. emotion-based) and subject focus of online reviews (i.e., property-focused vs. host-focused) on customer trust and booking intention in the peer-to-peer (P2P) accommodation context. Following a theory-led conceptualization of customer trust in the P2P accommodation context, a series of three scenario-based experimental studies are conduct…
Immersive Digital Tourism
Facilitated by emerging technologies, the immersive digital museum reflects disruptive innovation in today’s tourism experience and offers a multidimensional experience different from traditional museums. To better understand how visitors respond to this innovative form of digital tourism, the current research investigates visitor experiences at the digital museum and achieves a threefold goal. First, this research delineates a three-dimensional …
To Partner with Human or Robot? Designing Service Coproduction Processes for Willingness to Pay More
Across two studies, this research presents a novel extension to the service coproduction literature, demonstrating when and why consumers with low- versus high-innovativeness tendencies are willing to pay more to coproduce hospitality and tourism services. Findings suggest that, in in-person coproduction settings, low-innovativeness consumers are willing to pay more to coproduce (vs. not) with human employees, while high-innovativeness consumers …
Affective learning in short-term educational travel abroad
Peer‐to‐peer accommodation
The current research synthesizes a decade of peer‐to‐peer accommodation studies published in the hospitality and tourism field, and provides a meta‐analytic review of this topic since its emergence. Following the push versus pull motivation framework, this research investigates how the major factors affect customers' satisfaction and their loyalty in the P2P accommodation setting. Utilizing the Comprehensive Meta‐Analysis Program (CMA), a quantit…
Embracing the Future
Reflecting upon the biggest trends shaping the global tourism industry in the past two decades, two keywords shall not be missed: new technology (He et al., 2018; Tussyadiah, 2020; Wang et al., 201
Leisure Mobility of Chinese Millennials
This study focuses on Chinese millennials as a unique travel group and investigates how the usage of mobile technology impacts their leisure travel experience and continuous engagement with mobile technology. The study results demonstrate that, among the three major mobile technology functions, the utilitarian and social functions have significant positive impacts on Chinese millennials’ leisure travel experience, whereas the hedonic function doe…
The impact of language style on consumers′ reactions to online reviews
The impact of language style on consumers′ reactions to online reviews
Leisure Mobility of Chinese Millennials
This study focuses on Chinese millennials as a unique travel group and investigates how the usage of mobile technology impacts their leisure travel experience and continuous engagement with mobile technology. The study results demonstrate that, among the three major mobile technology functions, the utilitarian and social functions have significant positive impacts on Chinese millennials’ leisure travel experience, whereas the hedonic function doe…
Empowering HER
Drawing on brand activism and organizational identification, this research demonstrates the critical role value fit and leadership diversity play in connecting female employees with hospitality companies. Two studies explored the theoretical propositions that a company’s value statement, reflecting its ideological values (i.e., pro-life vs. pro-choice) and related strategies (i.e., brand activism, leadership diversity), can enhance female employe…
The impact of language style on consumers′ reactions to online reviews
Leisure Mobility of Chinese Millennials
This study focuses on Chinese millennials as a unique travel group and investigates how the usage of mobile technology impacts their leisure travel experience and continuous engagement with mobile technology. The study results demonstrate that, among the three major mobile technology functions, the utilitarian and social functions have significant positive impacts on Chinese millennials’ leisure travel experience, whereas the hedonic function doe…
Embracing the Future
Reflecting upon the biggest trends shaping the global tourism industry in the past two decades, two keywords shall not be missed: new technology (He et al., 2018; Tussyadiah, 2020; Wang et al., 201
Peer‐to‐peer accommodation
The current research synthesizes a decade of peer‐to‐peer accommodation studies published in the hospitality and tourism field, and provides a meta‐analytic review of this topic since its emergence. Following the push versus pull motivation framework, this research investigates how the major factors affect customers' satisfaction and their loyalty in the P2P accommodation setting. Utilizing the Comprehensive Meta‐Analysis Program (CMA), a quantit…
Immersive Digital Tourism
Facilitated by emerging technologies, the immersive digital museum reflects disruptive innovation in today’s tourism experience and offers a multidimensional experience different from traditional museums. To better understand how visitors respond to this innovative form of digital tourism, the current research investigates visitor experiences at the digital museum and achieves a threefold goal. First, this research delineates a three-dimensional …
To Partner with Human or Robot? Designing Service Coproduction Processes for Willingness to Pay More
Across two studies, this research presents a novel extension to the service coproduction literature, demonstrating when and why consumers with low- versus high-innovativeness tendencies are willing to pay more to coproduce hospitality and tourism services. Findings suggest that, in in-person coproduction settings, low-innovativeness consumers are willing to pay more to coproduce (vs. not) with human employees, while high-innovativeness consumers …
Affective learning in short-term educational travel abroad
Unlocking the Transformative Power of Hospitality and Tourism Experiences
Hospitality and tourism experiences have impeccable capacities of transformation. Drawing on the experience advantage literature, the current research highlights the needs-based mechanisms through self-esteem, autonomy, meaningfulness, and relatedness in understanding the transformative power of hospitality and tourism experiences. Through a synthesis of past literature, we first synthesize how these four needs-based mechanisms have been addresse…
How Inspiring! The Impact of Repurposed Design on Customer Inspiration and Repurchase Intention
The uprise of responsible consumption is provoking hospitality and tourism businesses to adopt responsible practices such as repurposed servicescape design. Against this practical background, the current research examines the effects of repurposed design (vs. no repurposed design) on customer inspiration and repurchase intention. Study 1 shows that, when applied to the functional (not aesthetic) aspect of the servicescape, repurposed design (vs. …
To display tip suggestion or not? Examining tip suggestion’s impact in technology-facilitated preservice tipping encounters
With empirical insights gained across a series of studies, the current research examines the technology-facilitated preservice tipping encounter. Drawing on the tip-enhancing literature and the spatial crowding theory, this research reveals the divergent impacts of tip suggestion on consumers’ tipping behaviors and their satisfaction with the digital payment experience. Our findings show that, while effective in elevating tipping amount, the pres…
Trust the Facts
Applying dual-process theory, the current research examines the impact of written style (i.e., fact-based vs. emotion-based) and subject focus of online reviews (i.e., property-focused vs. host-focused) on customer trust and booking intention in the peer-to-peer (P2P) accommodation context. Following a theory-led conceptualization of customer trust in the P2P accommodation context, a series of three scenario-based experimental studies are conduct…
Enhancing the Effectiveness of Generative AI Travel Recommendations
Generative AI (GenAI) is revolutionizing the hospitality industry by offering recommendations via online travel agencies (OTA) to enhance customers’ decision-making. These suggestions’ perceived usefulness depends on both the content and how it is presented. We draw on cognitive load and source credibility theories in performing two studies to explore information structure and sources. We specifically examine how presentation formats (structured …
Empowering HER
Drawing on brand activism and organizational identification, this research demonstrates the critical role value fit and leadership diversity play in connecting female employees with hospitality companies. Two studies explored the theoretical propositions that a company’s value statement, reflecting its ideological values (i.e., pro-life vs. pro-choice) and related strategies (i.e., brand activism, leadership diversity), can enhance female employe…
A socio-technical exploration of bias in generative AI travel planners
Business (10 obras) · Marketing (9 obras) · Political science (9 obras) · Tourism (9 obras) · Digital Marketing and Social Media (8 obras) · Psychology (7 obras) · Sociology (7 obras) · Computer Science (6 obras) · Advertising (5 obras) · Diverse Aspects of Tourism Research (4 obras)