Patricia Díaz-Muñoz
Biographic Data
| ID | 4626136 |
|---|---|
| NAME | Patricia Díaz-Muñoz |
| GIVEN NAMES | Patricia |
| FAMILY NAME | Díaz-Muñoz |
| SIGNATURE | DÍAZ-MUÑOZ P |
| AFFILIATIONS | Universidad Complutense de Madrid |
| ORCID | 0000-0002-2819-4033 |
| VERIFIED | Yes |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2025 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 0 |
We are completely stunned: Corrective facework in hosts’ responses to Airbnb reviews with negative valence
The relationship between service providers and guests has changed due to online platforms like Airbnb, which allow for a more direct contact between them. Although most responses to guests’ reviews tend to be positive and even include relational work strategies ( Bridges and Vásquez 2018 ; Hernández-López 2019 ), verbal aggression is also performed ( Hopkinson 2018 ). This study aims to focus on explicit and implicit aggressive responses to negat…
No prominent works on this page.
We are completely stunned: Corrective facework in hosts’ responses to Airbnb reviews with negative valence
The relationship between service providers and guests has changed due to online platforms like Airbnb, which allow for a more direct contact between them. Although most responses to guests’ reviews tend to be positive and even include relational work strategies ( Bridges and Vásquez 2018 ; Hernández-López 2019 ), verbal aggression is also performed ( Hopkinson 2018 ). This study aims to focus on explicit and implicit aggressive responses to negat…
Gender, Feminism, and Media (1 works) · History (1 works) · Sexuality, Behavior, and Technology (1 works) · Sharing Economy and Platforms (1 works)