Xing’an Xu
Biographic Data
| ID | 4795219 |
|---|---|
| NAME | Xing’an Xu |
| GIVEN NAMES | Xing’an |
| FAMILY NAME | Xu |
| SIGNATURE | XU X |
| AFFILIATIONS | Hainan University |
| ORCID | 0000-0001-8780-3233 |
| VERIFIED | Yes |
| TOTAL WORKS | 18 |
| TOTAL CITATIONS | 39 |
| WORKS AS AUTHOR | 18 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 4 |
Empathy order effects on shaping GenAI online complaint management in tourism
Serious or friendly? How service employees’ resistance language to customer mistreatment affects bystander customers
Laughing it off
How does the cuteness of persuasive communication about sustainable tourism shape tourists’ environmentally responsible behavioral intentions
The effect of price perception on tourists’ relative deprivation and purchase intention
Price discrimination has been adopted by an increasing number of tourism attractions to maximize profit. However, the influence of price perception induced by price discrimination on tourists’ emotions and their behaviours has been largely ignored by existing literature. To fill the research gap, this study explores the effect of price perception on a tourist’s relative deprivation and purchase intention based on the relative deprivation theory. …
Show me the destination or show me the tourist? Effect of image-based user-generated advertisement type on tourists’ destination interest
This study investigated how image-based user-generated advertising (UGA) affects a tourist’s interest in travel destinations using self-referencing and mental imagery theories. Two studies with four experiments were conducted in this research. Study 1a and Study 1b aimed to explore the interaction effect of image type and public self-consciousness on tourist destination interest through the mediating role of mental imagery using different version…
How do travel experience sharing type, tourism activity type, and temporal distance shape online viewers’ travel intentions? An application of construal level theory
Despite the importance of travel experience sharing for tourists and marketers, whether and how different types of such sharing influence online viewers’ travel intentions are unclear. Drawing on construal level theory, this research found that the match (vs. mismatch) between travel experience sharing type and tourism activity type induced stronger travel intention. Results further revealed two mediating paths (cognitive fluency and pleasure) be…
Leveraging horizon height in a panoramic advertisement to promote tourism advertising effectiveness
A variety of visual information has received attention in the field of destination sensory marketing. However, the horizon height in a panoramic advertising image – one visual message often used in advertising – has yet to be researched. This research causes several noteworthy findings through three scenario-based experiments. Results reveal that the horizon height in a tourism panoramic advertisement should be tailored to the tourism activity ty…
Positive or honest? Antecedents and consequences of tourists’ self-presentation in social media
Promotional games in service recovery
Humor type and service context shape AI service recovery
The Effects of Intragroup Guanxi Interaction on Customers’ Intentions to Complain
This study examined the impacts of intragroup guanxi interaction on customers’ complaint behavior following service failure on a group tour. Based on the guanxi literature and social support theory, two dimensions of intragroup guanxi interaction were identified, and their effects on customers’ intentions to complain were examined. The moderating effects of group size and relational distance were also assessed. Three experimental studies were con…
Effective destination user-generated advertising
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory
Artificial intelligence humor in service recovery
Emotional intelligence similarity in service recovery
How does experienced compassion influence community citizenship behaviour? The roles of psychological contracts and regulatory focus
This research conceptualises residents' community citizenship behaviour (CCB) in a tourist destination through two dimensions: community citizenship behaviour directed towards tourism (CCBT) and community citizenship behaviour directed towards individuals (CCBI). Specifically, this research empirically examines the impacts of experienced compassion on both types of CCB, the mediating effects of relational contracts and transactional contracts, an…
Effects of online service failure on customers' intentions to complain online
Dissatisfied customers are increasingly voicing complaints through social media following online service failures; therefore, it is important to clarify the motivational determinants of customers' online complaint intentions (COCI). We investigated in 3 studies the influence and interaction effects of service failure types, attributions about these failures, scope of impact of the failures, and customer inoculation on both public and private onli…
Artificial intelligence humor in service recovery
Humor type and service context shape AI service recovery
Effective destination user-generated advertising
Emotional intelligence similarity in service recovery
Promotional games in service recovery
How does experienced compassion influence community citizenship behaviour? The roles of psychological contracts and regulatory focus
This research conceptualises residents' community citizenship behaviour (CCB) in a tourist destination through two dimensions: community citizenship behaviour directed towards tourism (CCBT) and community citizenship behaviour directed towards individuals (CCBI). Specifically, this research empirically examines the impacts of experienced compassion on both types of CCB, the mediating effects of relational contracts and transactional contracts, an…
Positive or honest? Antecedents and consequences of tourists’ self-presentation in social media
Laughing it off
How does the cuteness of persuasive communication about sustainable tourism shape tourists’ environmentally responsible behavioral intentions
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory
Effects of online service failure on customers' intentions to complain online
Dissatisfied customers are increasingly voicing complaints through social media following online service failures; therefore, it is important to clarify the motivational determinants of customers' online complaint intentions (COCI). We investigated in 3 studies the influence and interaction effects of service failure types, attributions about these failures, scope of impact of the failures, and customer inoculation on both public and private onli…
The Effects of Intragroup Guanxi Interaction on Customers’ Intentions to Complain
This study examined the impacts of intragroup guanxi interaction on customers’ complaint behavior following service failure on a group tour. Based on the guanxi literature and social support theory, two dimensions of intragroup guanxi interaction were identified, and their effects on customers’ intentions to complain were examined. The moderating effects of group size and relational distance were also assessed. Three experimental studies were con…
Effective destination user-generated advertising
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory
Artificial intelligence humor in service recovery
Emotional intelligence similarity in service recovery
How does experienced compassion influence community citizenship behaviour? The roles of psychological contracts and regulatory focus
This research conceptualises residents' community citizenship behaviour (CCB) in a tourist destination through two dimensions: community citizenship behaviour directed towards tourism (CCBT) and community citizenship behaviour directed towards individuals (CCBI). Specifically, this research empirically examines the impacts of experienced compassion on both types of CCB, the mediating effects of relational contracts and transactional contracts, an…
Humor type and service context shape AI service recovery
The effect of price perception on tourists’ relative deprivation and purchase intention
Price discrimination has been adopted by an increasing number of tourism attractions to maximize profit. However, the influence of price perception induced by price discrimination on tourists’ emotions and their behaviours has been largely ignored by existing literature. To fill the research gap, this study explores the effect of price perception on a tourist’s relative deprivation and purchase intention based on the relative deprivation theory. …
Show me the destination or show me the tourist? Effect of image-based user-generated advertisement type on tourists’ destination interest
This study investigated how image-based user-generated advertising (UGA) affects a tourist’s interest in travel destinations using self-referencing and mental imagery theories. Two studies with four experiments were conducted in this research. Study 1a and Study 1b aimed to explore the interaction effect of image type and public self-consciousness on tourist destination interest through the mediating role of mental imagery using different version…
How do travel experience sharing type, tourism activity type, and temporal distance shape online viewers’ travel intentions? An application of construal level theory
Despite the importance of travel experience sharing for tourists and marketers, whether and how different types of such sharing influence online viewers’ travel intentions are unclear. Drawing on construal level theory, this research found that the match (vs. mismatch) between travel experience sharing type and tourism activity type induced stronger travel intention. Results further revealed two mediating paths (cognitive fluency and pleasure) be…
Leveraging horizon height in a panoramic advertisement to promote tourism advertising effectiveness
A variety of visual information has received attention in the field of destination sensory marketing. However, the horizon height in a panoramic advertising image – one visual message often used in advertising – has yet to be researched. This research causes several noteworthy findings through three scenario-based experiments. Results reveal that the horizon height in a tourism panoramic advertisement should be tailored to the tourism activity ty…
Positive or honest? Antecedents and consequences of tourists’ self-presentation in social media
Promotional games in service recovery
Laughing it off
How does the cuteness of persuasive communication about sustainable tourism shape tourists’ environmentally responsible behavioral intentions
Empathy order effects on shaping GenAI online complaint management in tourism
Serious or friendly? How service employees’ resistance language to customer mistreatment affects bystander customers
Business (17 works) · Marketing (16 works) · Psychology (15 works) · Social Psychology (13 works) · Advertising (9 works) · Digital Marketing and Social Media (9 works) · Service (business (9 works) · Social Psychology (9 works) · Tourism (9 works) · Consumer Behavior in Brand Consumption and Identification (8 works)