Haiyan Kong
Dados Biográficos
| ID | 4795301 |
|---|---|
| NOME | Haiyan Kong |
| PRENOMES | Haiyan |
| SOBRENOME | Kong |
| ASSINATURA | KONG H |
| AFILIAÇÕES | Shandong University |
| ORCID | 0000-0002-6168-6224 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 17 |
| TOTAL DE CITAÇÕES | 30 |
| TOTAL COMO AUTOR | 17 |
| TOTAL COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2008 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2026 |
| ÍNDICE H | 3 |
Human-Robot Interaction in Service Delivery (HRISD) Framework
The integration of artificial intelligence (AI) service robots is reshaping hospitality operations and transforming customer experiences. The study aims to develop a multidimensional Human-Robot Interaction in Service Delivery (HRISD) framework, examining how robots’ technological features and customer characteristics influence customer perceptions and behavioral intentions. The study targeted customers with prior experience of hotel robot servic…
Exploring the Drivers of Customer Experience Quality in Smart Hotels
202509 bcch
Exploring Chinese sustainable tourism
The impact of virtual influencer advertising on consumer response
This study explore how virtual influencer advertisements affect consumer response. Based on the SOR theory, an eyetracking experiment with 76 participants and a questionnaire survey with 298 participants were conducted to construct a moderated chain mediation model. The results show that emotional virtual influencers attract more advertisement attention and exert more positive impacts on consumer response than professional ones. Mind perception a…
Interactive effects of AI awareness and change-oriented leadership on employee-AI collaboration
Autistic traits predict social avoidance and distress
Social avoidance and distress are the primary aspects of social anxiety. Nonautistic people with high levels of autistic traits are more likely to exhibit social avoidance and distress. However, research has yet to reveal how autistic traits induce social avoidance and distress. To fill this gap, the present study recruited 708 participants to complete the 25‐item Autism Spectrum Quotient, Social Avoidance and Distress Scale, Chinese Perceived St…
The impact of trust in AI on career sustainability
Past, present, and future of tourism and climate change research
The topic of tourism and climate change is a highly promising area. This paper attempts to review the relevant research and identify prospective opportunities. On the basis of 1,274 records in the Web of Science from 1998–2021, this paper develops visual maps of co-authorship networks and strategic diagrams using VOSviewer and SciMAT. Results indicate that the cooperation among different authors has accelerated the knowledge output. Panel data, s…
AI in health tourism
The COVID-19 pandemic created a strong urgency for the application of artificial intelligence (AI) in the tourism and hospitality industry. This paper was set to develop a scale of AI needs in health tourism. A total of 556 valid data were collected, and both exploratory and confirmatory factor analyses were employed to analyze the data. Six constructs containing 18 items were identified, and the reliability and validity were examined to reach sa…
Influences of artificial intelligence (AI) awareness on career competency and job burnout
Purpose The prevalence of artificial intelligence (AI) has considerably affected management and society. This paper aims to explore its potential impact on hospitality industry employees, bringing enlightenment to both employees and managers. Design/methodology/approach Data were collected from a survey of 432 employees who worked in full-service hotels in China. Structural equation modeling (SEM) was used to analyze the data. Findings Results pr…
Can Cruise Services Satisfy Chinese Outbound Travelers? An Importance–Performance Analysis
This study aims to explore tourists’ satisfaction with cruise services and the gap between expectation and satisfaction, focusing on Chinese outbound tourists traveling to South Korea. Using a mixed-methods approach, in-depth interviews were conducted to summarize items of cruise services for measurement; importance–performance analysis was performed to simultaneously examine the matching degree between tourists’ perceived importance and performa…
A Transformation of the Mainland Chinese Market in Hong Kong’s Tourism Industry
This paper analyzes the data of market size, profiles, and behavioral patterns of mainland Chinese tourists to Hong Kong from 1997 to 2018. With the economic boom and fewer restrictions on travel visas for mainland China, and attracted by a mixture of Eastern and Western cultures, the mainland Chinese market’s access to Hong Kong has been strengthening for the past three decades, leading to a transformation of the mainland Chinese market in Hong …
County Tourism Development in China
This study addresses issues affecting tourism development at the county level. Although destination image and competitiveness have been subject of extensive research, few studies have investigated their complex relationships at the county level of tourism planning. Yanggu County of China’s Shandong Province was used as a case in this study. Interviews were conducted with government officials, tourism planners, and local residents in order to obta…
Measuring the Service Quality of a Package Group of Mainland Students Taking the Scholastic Achievement Test (SAT) in Hong Kong – Application of the Structural Equation Model (SEM)
Based on the analysis of relevant literature studies on tourism service quality, this paper develops a theoretical model of the service quality of a package group of mainland students taking the Scholastic Achievement Test (SAT) in Hong Kong. The structural equation model (SEM) is utilized to analyze the dimensionality of service quality of this special travel mode and its relationships with important consequence factors. The results turn out a 6…
Are Tour Guides in China Ready for Ecotourism? An Importance–Performance Analysis of Perceptions and Performances
This study aims to examine tour guides' perceptions about and behavior toward ecotourism. The target respondents were tour guides working in the front line of the tourism industry. A total of 350 data sets were collected in China. An importance–performance analysis was applied to examine the tour guides' perceived importance and performance simultaneously. The findings indicate that although the tour guides have realized the importance of ecologi…
Are Tour Guides in China Ready for the Booming Tourism Industry
This article aims to develop a profile of the educational attainments, skills and attitudes, career needs, and plans of tour guides in China based on a study of both permanent and freelance guides. The findings indicate that tour guides are ill‐prepared for the booming tourism industry. The workforce in China's tour guide sector is currently dominated by young staff with an educational background in vocational and/or professional schools. Althoug…
Tourist Satisfaction, Perceived Service Value, and Repurchase Intentions
This study first explains why tourist satisfaction and perceived service value are important to a destination by empirically measuring the impact of these two factors on visitors' repurchase intentions. It then illustrates how tourist satisfaction in a given situation can be measured, diagnosed, and thereby managed. Samples of airline, hotel, and restaurant services in Hong Kong were used to realize two research objectives. The first was to empir…
Are Tour Guides in China Ready for Ecotourism? An Importance–Performance Analysis of Perceptions and Performances
This study aims to examine tour guides' perceptions about and behavior toward ecotourism. The target respondents were tour guides working in the front line of the tourism industry. A total of 350 data sets were collected in China. An importance–performance analysis was applied to examine the tour guides' perceived importance and performance simultaneously. The findings indicate that although the tour guides have realized the importance of ecologi…
Interactive effects of AI awareness and change-oriented leadership on employee-AI collaboration
Tourist Satisfaction, Perceived Service Value, and Repurchase Intentions
This study first explains why tourist satisfaction and perceived service value are important to a destination by empirically measuring the impact of these two factors on visitors' repurchase intentions. It then illustrates how tourist satisfaction in a given situation can be measured, diagnosed, and thereby managed. Samples of airline, hotel, and restaurant services in Hong Kong were used to realize two research objectives. The first was to empir…
Past, present, and future of tourism and climate change research
The topic of tourism and climate change is a highly promising area. This paper attempts to review the relevant research and identify prospective opportunities. On the basis of 1,274 records in the Web of Science from 1998–2021, this paper develops visual maps of co-authorship networks and strategic diagrams using VOSviewer and SciMAT. Results indicate that the cooperation among different authors has accelerated the knowledge output. Panel data, s…
Exploring Chinese sustainable tourism
The impact of virtual influencer advertising on consumer response
This study explore how virtual influencer advertisements affect consumer response. Based on the SOR theory, an eyetracking experiment with 76 participants and a questionnaire survey with 298 participants were conducted to construct a moderated chain mediation model. The results show that emotional virtual influencers attract more advertisement attention and exert more positive impacts on consumer response than professional ones. Mind perception a…
AI in health tourism
The COVID-19 pandemic created a strong urgency for the application of artificial intelligence (AI) in the tourism and hospitality industry. This paper was set to develop a scale of AI needs in health tourism. A total of 556 valid data were collected, and both exploratory and confirmatory factor analyses were employed to analyze the data. Six constructs containing 18 items were identified, and the reliability and validity were examined to reach sa…
A Transformation of the Mainland Chinese Market in Hong Kong’s Tourism Industry
This paper analyzes the data of market size, profiles, and behavioral patterns of mainland Chinese tourists to Hong Kong from 1997 to 2018. With the economic boom and fewer restrictions on travel visas for mainland China, and attracted by a mixture of Eastern and Western cultures, the mainland Chinese market’s access to Hong Kong has been strengthening for the past three decades, leading to a transformation of the mainland Chinese market in Hong …
County Tourism Development in China
This study addresses issues affecting tourism development at the county level. Although destination image and competitiveness have been subject of extensive research, few studies have investigated their complex relationships at the county level of tourism planning. Yanggu County of China’s Shandong Province was used as a case in this study. Interviews were conducted with government officials, tourism planners, and local residents in order to obta…
Are Tour Guides in China Ready for the Booming Tourism Industry
This article aims to develop a profile of the educational attainments, skills and attitudes, career needs, and plans of tour guides in China based on a study of both permanent and freelance guides. The findings indicate that tour guides are ill‐prepared for the booming tourism industry. The workforce in China's tour guide sector is currently dominated by young staff with an educational background in vocational and/or professional schools. Althoug…
Can Cruise Services Satisfy Chinese Outbound Travelers? An Importance–Performance Analysis
This study aims to explore tourists’ satisfaction with cruise services and the gap between expectation and satisfaction, focusing on Chinese outbound tourists traveling to South Korea. Using a mixed-methods approach, in-depth interviews were conducted to summarize items of cruise services for measurement; importance–performance analysis was performed to simultaneously examine the matching degree between tourists’ perceived importance and performa…
Tourist Satisfaction, Perceived Service Value, and Repurchase Intentions
This study first explains why tourist satisfaction and perceived service value are important to a destination by empirically measuring the impact of these two factors on visitors' repurchase intentions. It then illustrates how tourist satisfaction in a given situation can be measured, diagnosed, and thereby managed. Samples of airline, hotel, and restaurant services in Hong Kong were used to realize two research objectives. The first was to empir…
Are Tour Guides in China Ready for the Booming Tourism Industry
This article aims to develop a profile of the educational attainments, skills and attitudes, career needs, and plans of tour guides in China based on a study of both permanent and freelance guides. The findings indicate that tour guides are ill‐prepared for the booming tourism industry. The workforce in China's tour guide sector is currently dominated by young staff with an educational background in vocational and/or professional schools. Althoug…
Measuring the Service Quality of a Package Group of Mainland Students Taking the Scholastic Achievement Test (SAT) in Hong Kong – Application of the Structural Equation Model (SEM)
Based on the analysis of relevant literature studies on tourism service quality, this paper develops a theoretical model of the service quality of a package group of mainland students taking the Scholastic Achievement Test (SAT) in Hong Kong. The structural equation model (SEM) is utilized to analyze the dimensionality of service quality of this special travel mode and its relationships with important consequence factors. The results turn out a 6…
Are Tour Guides in China Ready for Ecotourism? An Importance–Performance Analysis of Perceptions and Performances
This study aims to examine tour guides' perceptions about and behavior toward ecotourism. The target respondents were tour guides working in the front line of the tourism industry. A total of 350 data sets were collected in China. An importance–performance analysis was applied to examine the tour guides' perceived importance and performance simultaneously. The findings indicate that although the tour guides have realized the importance of ecologi…
A Transformation of the Mainland Chinese Market in Hong Kong’s Tourism Industry
This paper analyzes the data of market size, profiles, and behavioral patterns of mainland Chinese tourists to Hong Kong from 1997 to 2018. With the economic boom and fewer restrictions on travel visas for mainland China, and attracted by a mixture of Eastern and Western cultures, the mainland Chinese market’s access to Hong Kong has been strengthening for the past three decades, leading to a transformation of the mainland Chinese market in Hong …
County Tourism Development in China
This study addresses issues affecting tourism development at the county level. Although destination image and competitiveness have been subject of extensive research, few studies have investigated their complex relationships at the county level of tourism planning. Yanggu County of China’s Shandong Province was used as a case in this study. Interviews were conducted with government officials, tourism planners, and local residents in order to obta…
Influences of artificial intelligence (AI) awareness on career competency and job burnout
Purpose The prevalence of artificial intelligence (AI) has considerably affected management and society. This paper aims to explore its potential impact on hospitality industry employees, bringing enlightenment to both employees and managers. Design/methodology/approach Data were collected from a survey of 432 employees who worked in full-service hotels in China. Structural equation modeling (SEM) was used to analyze the data. Findings Results pr…
Can Cruise Services Satisfy Chinese Outbound Travelers? An Importance–Performance Analysis
This study aims to explore tourists’ satisfaction with cruise services and the gap between expectation and satisfaction, focusing on Chinese outbound tourists traveling to South Korea. Using a mixed-methods approach, in-depth interviews were conducted to summarize items of cruise services for measurement; importance–performance analysis was performed to simultaneously examine the matching degree between tourists’ perceived importance and performa…
AI in health tourism
The COVID-19 pandemic created a strong urgency for the application of artificial intelligence (AI) in the tourism and hospitality industry. This paper was set to develop a scale of AI needs in health tourism. A total of 556 valid data were collected, and both exploratory and confirmatory factor analyses were employed to analyze the data. Six constructs containing 18 items were identified, and the reliability and validity were examined to reach sa…
Autistic traits predict social avoidance and distress
Social avoidance and distress are the primary aspects of social anxiety. Nonautistic people with high levels of autistic traits are more likely to exhibit social avoidance and distress. However, research has yet to reveal how autistic traits induce social avoidance and distress. To fill this gap, the present study recruited 708 participants to complete the 25‐item Autism Spectrum Quotient, Social Avoidance and Distress Scale, Chinese Perceived St…
The impact of trust in AI on career sustainability
Past, present, and future of tourism and climate change research
The topic of tourism and climate change is a highly promising area. This paper attempts to review the relevant research and identify prospective opportunities. On the basis of 1,274 records in the Web of Science from 1998–2021, this paper develops visual maps of co-authorship networks and strategic diagrams using VOSviewer and SciMAT. Results indicate that the cooperation among different authors has accelerated the knowledge output. Panel data, s…
The impact of virtual influencer advertising on consumer response
This study explore how virtual influencer advertisements affect consumer response. Based on the SOR theory, an eyetracking experiment with 76 participants and a questionnaire survey with 298 participants were conducted to construct a moderated chain mediation model. The results show that emotional virtual influencers attract more advertisement attention and exert more positive impacts on consumer response than professional ones. Mind perception a…
Interactive effects of AI awareness and change-oriented leadership on employee-AI collaboration
Exploring the Drivers of Customer Experience Quality in Smart Hotels
202509 bcch
Exploring Chinese sustainable tourism
Human-Robot Interaction in Service Delivery (HRISD) Framework
The integration of artificial intelligence (AI) service robots is reshaping hospitality operations and transforming customer experiences. The study aims to develop a multidimensional Human-Robot Interaction in Service Delivery (HRISD) framework, examining how robots’ technological features and customer characteristics influence customer perceptions and behavioral intentions. The study targeted customers with prior experience of hotel robot servic…
Business (13 obras) · Tourism (11 obras) · Geography (9 obras) · Marketing (9 obras) · Diverse Aspects of Tourism Research (8 obras) · Psychology (8 obras) · Political science (7 obras) · Computer Science (5 obras) · Public relations (5 obras) · Social Psychology (5 obras)