Gordon H G Mcdougall

Biographic Data

ID4803541
NAMEGordon H G Mcdougall
GIVEN NAMESGordon H G
FAMILY NAMEMcdougall
SIGNATUREMCDOUGALL G H G
AFFILIATIONSWilfrid Laurier University
VERIFIEDNo
TOTAL WORKS6
TOTAL CITATIONS12
AUTHOR COUNT6
EDITOR COUNT0
FIRST PUBLICATION YEAR1981
LATEST PUBLICATION YEAR2000
H-INDEX1

  • Customer satisfaction with services

    Open AccessGordon H G Mcdougall, Terrence J Levesque et al.ARTICLEJournal of Services Marketing2000

    This research investigated the relationship between three elements – core service quality, relational service quality‐ and perceived value – and customer satisfaction and future intentions across four services. The results revealed that core service quality (the promise) and perceived value were the most important drivers of customer satisfaction with relational service quality (the delivery) a significant but less important driver. A direct link…

  • Automobile gasoline consumption

    Open AccessGordon H G Mcdougall, John D ClaxtonARTICLEJournal of Economic Psychology1984References: 9

  • Evaluating acceptability and effectiveness of consumer energy conservation programs

    Open AccessJohn D Claxton, J R Brent Ritchie et al.ARTICLEJournal of Economic Psychology1983References: 3

  • Energy Policy

    Lettie Mcspadden Wenner, Dorothy Nelkin et al.ARTICLEPublic Administration Review1982

  • Consumer Energy Research

    Gordon H G Mcdougall, John D Claxton et al.ARTICLEJournal of Consumer Research1981

    Journal Article Consumer Energy Research: A Review Get access Gordon H. G. McDougall, Gordon H. G. McDougall Search for other works by this author on: Oxford Academic PubMed Google Scholar John D. Claxton, John D. Claxton Search for other works by this author on: Oxford Academic PubMed Google Scholar J. R. Brent Ritchie, J. R. Brent Ritchie Search for other works by this author on: Oxford Academic PubMed Google Scholar C. Dennis Anderson C. Denni…

  • Complexities of Household Energy Consumption and Conservation

    J R Brent Ritchie, Gordon H G Mcdougall et al.ARTICLEJournal of Consumer Research1981Cited by: 12

    A national sample of Canadian households was used to relate climatic variables, dwelling/appliance/vehicle descriptors, demographic characteristics, and attitudinal variables to actual in-home energy consumption and self-reported gasoline consumption. Using split-sample replications, dwelling and vehicle descriptors indicated a strong association with energy consumption, and both male and female attitudes indicated weak associations