Sally Coate

• Call Centre Employees' Responses to Electronic Monitoring: Some Research Findings

  Open Access•Gloria Lankshear, Peter Cook et al.•ARTICLE•Work Employment and Society•2001•Cited by: 16

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  There is a growing literature on employment in call centres, much of which suggests that they are characterised by high levels of work intensification and surveillance. Recently, a debate has emerged about the nature of surveillance in such workplaces and the level and character of employee resistance (Bain and Taylor 2000; Fernie and Metcalf 1998; Mulholland 1999) with some, such as Bain and Taylor, claiming that the argument is characterised by…

• Call Centre Employees' Responses to Electronic Monitoring: Some Research Findings

  Open Access•Gloria Lankshear, Peter Cook et al.•ARTICLE•Work Employment and Society•2001•Cited by: 16

  Add to list

  There is a growing literature on employment in call centres, much of which suggests that they are characterised by high levels of work intensification and surveillance. Recently, a debate has emerged about the nature of surveillance in such workplaces and the level and character of employee resistance (Bain and Taylor 2000; Fernie and Metcalf 1998; Mulholland 1999) with some, such as Bain and Taylor, claiming that the argument is characterised by…

• Call Centre Employees' Responses to Electronic Monitoring: Some Research Findings

  Open Access•Gloria Lankshear, Peter Cook et al.•ARTICLE•Work Employment and Society•2001•Cited by: 16

  Add to list

  There is a growing literature on employment in call centres, much of which suggests that they are characterised by high levels of work intensification and surveillance. Recently, a debate has emerged about the nature of surveillance in such workplaces and the level and character of employee resistance (Bain and Taylor 2000; Fernie and Metcalf 1998; Mulholland 1999) with some, such as Bain and Taylor, claiming that the argument is characterised by…

Argument (complex analysis (1 works) · Business (1 works) · Call centre (1 works) · Character (mathematics (1 works) · Computer Science (1 works) · Context (archaeology (1 works) · Emotional Labor in Professions (1 works) · Employment and Welfare Studies (1 works) · Engineering (1 works) · History (1 works)