Arthur Best
Biographic Data
| ID | 4884124 |
|---|---|
| NAME | Arthur Best |
| GIVEN NAMES | Arthur |
| FAMILY NAME | Best |
| SIGNATURE | BEST A |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 44 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 1977 |
| LATEST PUBLICATION YEAR | 1977 |
| H-INDEX | 1 |
Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining Redress
A survey of consumer reactions to common purchases was conducted in 1975. Consumers perceive problems with many products and services, and voice complaints concerning about one-third of those problems. Third-party complaint processors play a very small role in buyer-seller disputes. Household status and type of problem influence perception of problems and choice of action or inaction. Satisfactory resolutions occur in somewhat more than half of v…
Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining Redress
A survey of consumer reactions to common purchases was conducted in 1975. Consumers perceive problems with many products and services, and voice complaints concerning about one-third of those problems. Third-party complaint processors play a very small role in buyer-seller disputes. Household status and type of problem influence perception of problems and choice of action or inaction. Satisfactory resolutions occur in somewhat more than half of v…
Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining Redress
A survey of consumer reactions to common purchases was conducted in 1975. Consumers perceive problems with many products and services, and voice complaints concerning about one-third of those problems. Third-party complaint processors play a very small role in buyer-seller disputes. Household status and type of problem influence perception of problems and choice of action or inaction. Satisfactory resolutions occur in somewhat more than half of v…
Advertising (1 works) · Business (1 works) · Computer Science (1 works) · Jury Decision Making Processes (1 works) · Law (1 works) · Law (1 works) · Law, Economics, and Judicial Systems (1 works) · Political science (1 works) · Psychology (1 works) · Redress (1 works)